Question about HP Pavilion dv7-1264nr Notebook

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Can't play blu rays

My laptop will play regular dvd and my older bluray, but when i put any of my newer blurays in nothing happens. If i go to hp mediasmart it says format not supported insert disc, if i go to computer it doesn't show a disc in the drive, insert disc. I am running vista home premium 64. I have tried all of hp's updates and nothing helps...I have tried too many things to list. Any help would be greatly appreciated....p.s. i am fairly new to computers.

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Your HP computer should come with Quickplay, open the program, click on DVD, on the upper right hand corner on the left side of the rectangular box there should be an icon that looks like a wheel or a gear, click on that and click on Updates, should solve your problem.

Posted on May 25, 2010

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1 Answer

Blu ray wont play


That machne does not have a bluray drive & that is the simple reason why you can not play a blu ray disc. This is what your drive supports.
Plays Standard or multiregion DVD's & Audio CD's. Records DVDs 8x & CDs 24x & Dual Layer Super Multi. No Bluray or HD DVD,

If you were sold the machine as a bluray laptop then take it back & demand your refund.

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