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I renewed my Spy Sweeper 15 month Renewal. The receipt was sent to me at my e-mail address. I opened the Support Keycode and subscription. It gave me my new keycode and suggested how to install it. I'm 86 yr.old and can't figure out how to do so.

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  • joanewhite8 May 25, 2010

    The program I just received was supposed to be an update version renewal. I have called Webroot and got nowhere. If this is the problem I'm going to always have, I will cancell the software. I need help knowing how to get the keycode installed. I'm sorry if being a 86 yr. old lady is a problem, say so.

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  • Master
  • 493 Answers

Hi,

Please click THIS LINK to open the Webroot Renewals and Upgrades Web Page (The company of Spy Sweeper).

Enter your keycode which you had.

Then follow the instructions.

Hope this helps.

Waiting your comments.

Regards.

Posted on May 25, 2010

  • Ibrahim OKTAY
    Ibrahim OKTAY May 30, 2010

    Hi Mrs. Joane,



    I hope you solved your problem.



    Would you please accept the solution to be able to close the question?



    Regards.

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  • Master
  • 4,472 Answers

Hi,
You can contact their support directly for any and all questions being that you paid for their software. FIollow this link you can call them or submit a ticket:
http://www.webroot.com/En_US/support.html
Also I use malware bytes I would consider it a lot better then spysweeper also it's free. You can purchase the full version that offers real time protection as well. If you have any other questions let me know.
http://www.malwarebytes.org/
Thank you,
Lee

Posted on May 25, 2010

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Issue Description This document explains the McAfee Auto-Renewal program, and how to cancel it if required. All paid subscription services are automatically enrolled in the McAfee Auto-Renewal program. This feature ensures your virus protection is not interrupted. Without the auto-renewal feature, you would no longer be protected when your license expires.

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