Question about Jenn-Air JFC2089HTB French Door Refrigerator

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Frost has suddenly started to form around the icemaker and along the top of the freezer compartment. We got back a week ago from a month long vacation and had as usual utilized the vacation program . The problem manifested itself over the following few days. What do we need to do ?

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  • Master
  • 6,784 Answers

HI. This may be a defrost board issue. Just a couple of questions here:

1. Is there proper cooling in the refrigerator compartment?
2. Dose the freezer freeze the contents properly?
3. What is the entire model number of this unit?


Posted on May 25, 2010

  • 11 more comments 
  • sandracharle May 25, 2010

    Food in refridgerator is fine



    Food in freezer is freezing properly.



    We have stoped the internal water dispenser.



    JFC2089HTB

  • Michael Masters
    Michael Masters May 25, 2010

    Ok, seems to be running fine. No evaporator issues or frost build up on the evaporator core. This will usually lead to a failed coupling device at the water lines or a clogged drain assembly at the freezer compartment.

    Your refrigerator has a drain that leads to the exterior drain pan beneath the refrigerator. Occasionally this drain can become clogged resulting in standing water inside your refrigerator. A similar drain exists in the freezer, which when clogged results in ice build up in the freezer compartment.

    The drain is located either on the floor of the refrigerator, beneath the vegetable crisper, or in the wall behind a drain funnel. Your freezer has a drain that leads to the exterior drain pan beneath the unit.

    Clear the drain by forcing a solution of water and bleach or water and baking soda into it with a basting syringe. If the solution will not flow through, slide a length of 1/4 inch flexible tubing into the drain tube to push the clog through to the drain pan. Remove the tubing after clearing the clog.

    NOTE-(This may be a leveling issue as well)

    It is important for the refrigerator to be level. If it is not level, doors may not open or close properly and may not seal tightly. Also, drainage from the defrost cycle might be impaired as might the ice making cycle. The appliance was engineered based on it being installed in a level position. While there may be some tolerance for out-of-level installation, the appliance will operate at its best when properly leveled.

    Place a level on top of the refrigerator near the front. Do not put it on the door because the door may not be aligned with the refrigerator case. Check that the refrigerator is level from side to side. Next turn the level to check that it is level from front to back.

    If it is not level, adjust one or more of the adjustable leveling feet until it is level. The feet are bolts that can be turned to raise or lower the refrigerator. If they cannot be adjusted with your fingers, use a crescent wrench or pliers.

    If you have an ice-maker, it should also be checked for level after first leveling the refrigerator. An ice-maker that is out of level will spill water into the ice bin or into the freezer. It can be repositioned by loosening the mounting screws, adjusting it for level and then re-tightening the screws.




    • Additionally, remember to inspect all water inlet hoses for loose couplings at there respective connections to and form the inlet valve(including the ice maker connections). Make sure that the water pressure is sufficient so that any leaks will be visibly noticeable during your inspection of these points.


  • sandracharle May 25, 2010

    I have made a minor adjustment to the level although the fridge has worked perfectly for two years as it was. However I can find no sign of a drain hole in the freezer compartment. It seems to be a one-piece moulded plastic liner with no hole in it.

  • Michael Masters
    Michael Masters May 25, 2010

    OK, the drain hose will empty into the drain pan. There should be a plug or coupling section to the tubing which allows for the liquid to be dump into the drain pan. The tube can be removed for purging procedures. I would pay close attention to the freezer drain tube, at this point. Have you checked all the inlet line connections for proper coupling to and from the inlet assembly and ice-maker?

  • Michael Masters
    Michael Masters May 25, 2010

    Additionally, you mentioned that you shut of the water to the dispenser. Did you any noticeable dripping's coming from the dispenser, by any chance?

  • Michael Masters
    Michael Masters May 25, 2010

    If so, there may be an issue with the inlet valve not closing correctly. This will cause ice build up in the unit as well.

  • Michael Masters
    Michael Masters May 25, 2010

    OK, here's a diagram of the freezer compartment. Pay close attention to the number three on the diagram. This will be the funnel that will have the tube attached to it, which will lead to the drain pan. Inspect this tube and funnel for debris and purge if possible. If the tube and funnel are clear of debris, move on to the inlet hoses for the dispenser and ice- maker. check all hoses for faults or loose connection.

    CLICK HERE TO ACCESS THE DIAGRAM.


  • Michael Masters
    Michael Masters May 25, 2010

    The actual drain tube will be easily visible from the rear of the unit. it is labeled number 6 on the diagram.

  • Michael Masters
    Michael Masters May 25, 2010

    The clog may be between the sections that link the refrigerator drain line to the freezer line. They both run to the funnel and to the drain pan under your unit. i suspect that this tube or funnel is, indeed, clogged, thus, causing the back u of liquid to settle and freeze up.

    Now, if the drain assembly proves to be clear, the dispenser may be leaking.


  • sandracharle May 26, 2010

    Sorry; I had to leave it (and you) overnight as my daughter-in-law was having a baby. I'm back at it now and will follow your latest instructions.

    To answer your questions, there is no water dripping from the unit and the inlet connections are OK. So I'm tackling the drain hose. Thanks for the diagram.

  • sandracharle May 26, 2010

    I have cleaned everything out - there was no apparent blockage - and I have reinstalled it and turned the water back on. I'll wait a few hours to see if frost starts to form again.

    Incidentally, I checked the level of the ice-maker and it was spot on.

  • sandracharle May 27, 2010

    It has now gone 24 hours and no frosting. The drain was not blocked and I'm inclined to think that it was our return from vacation and switching back from vacation mode that caused the problem. Once I had switched off the water, emptied the fridge and freezer and cleaned out the frost and then switched it all back on again, I had no more problem.

    Thank you for your help.

  • Michael Masters
    Michael Masters May 29, 2010

    Thats great. Have a great weekend:)

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