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HP advisor not responding - HP Pavilion dv6000z Notebook

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This could be due to corrupt HP Advisor files on the PC. If you are using Windows Vista, then perform the following steps.

** Uninstall and Reinstall HP Help and Support **
1. Click start, select Control Panel.
2. In Control Panel, select the option “Programs and Features”.
3. In Programs and Features window, select ‘HP Help and Support’ and click on uninstall.
4. Follow onscreen instructions to uninstall the application completely.
5. Restart the notebook.

Now download and install HP Help and Support from following web link:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-54787-1&lc=en&dlc=en&cc=us&product=3224052&sw_lang=&os=2093

Now download and install HP Support Library from following web link:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-54900-1&lc=en&dlc=en&cc=us&product=3224052&sw_lang=&os=2093

I hope this will help you to solve the problem.

Posted on May 25, 2010

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Posted on Jan 02, 2017

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Hp support HP Total Care Advisor won't load


  1. Click Start c00820077.gif .
  2. Click All Programs .
  3. In the Programs list, click HP Total Care Advisor .
Back to top note.png NOTE:To check the version of HP Total Care Advisor you are using, click the Preferences c01599846.jpg icon in the upper right corner and then click About HP Advisor . Using HP Advisor HP Advisor has two main sections: the upper pane, and the tabs below. The upper pane displays the contents of the tab selected at the bottom, including tools to help manage your computer and links to important documents and Web sites. In addition, the product and serial number are visible on the lower area of main tabs. The purpose of each tab, and the contents of the pane it displays, are described in the following sections. PC Health & Security By default, HP Advisor opens to the PC Health & Security pane. You can return to this pane at any time by clicking the PC Health & Security tab at the bottom of the HP Advisor window. PC Health & Security instantly reports the status of security settings, battery, back up, computer performance, storage space, and the remaining warranty. Figure 1: HP Advisor - PC Health & Securityc01599847.jpg 1 - PC Health & Security tab 2 - Product and serial number area The PC Health & Security pane contains several tools and links, which are described in the following table. Icon Tool name What it does c01082245.jpg Internet Connection The Internet connection tool can help find a broadband or dialup package from an Internet Service Provider (ISP), and can assist in setting up and monitoring an Internet connection. c01082246.jpg Warranty The warranty tool connects to HP warranty information on the web, and can take you directly to HP Total Care for warranty services.

HP Total Care provides many different ways to get computer help, including on-line help documentation, chatting with a personal SmartFriend assistant online, and speaking with a customer service representative by phone. c01082247.jpg Printers The printers tool allows you to manage and monitor up to 15 printers from the computer, all in the same place. This tool also provides information about printer supplies, such as ink cartridges and HP photo paper. c01072167.jpg Security Security offers access to critical information from Norton Internet Security, if installed, or from Windows software, firewall, and security. HP recommends setting the firewall and internet security options to On . c01072168.jpg PC Update PC Update provides critical and suggested updates for drivers, BIOS, and some software. c01082249.jpg Backup The backup tool can set up a backup schedule, and checks when the system and your important files were last backed up. c01072169.jpg PC Health PC Health actively scans the computer to alert you of important updates from HP and to detect Hardware or Software conditions that may impact the performance of the computer. PC Action Center Click the PC Action Center tab at the bottom of HP Advisor to open the PC Action Center pane. This pane displays critical and recommended alerts, and recommends actions that can resolve potential hazards before they become problems. Figure 2: Total Care Advisor - PC Action Centerc01599848.jpg PC Help Click the PC Help tab at the bottom of HP Advisor to open the PC Help pane. This pane provides access to HP Help & Support as well as to System Information and Troubleshooting Tools . Figure 3: Total Care Advisor - PC Helpc01599849.jpg The left panel under Get Help contains links to categories of Windows Help & Support articles on a variety of topics. Clicking any link opens the Help & Support directory page for that topic, where you can find help articles on that topic. The right panel contains icons that link directly to useful tools:
  • System information provides information about the computer, such as the model number and serial number, which can be provided to a customer service representative for warranty service. System information also provides information about the software and hardware configurations on the computer.
  • Learning Center offers tutorial information about basic computer use, including topics like security, networking, and general maintenance.
  • Troubleshooting Tools are a highly useful set of programs provided by HP. In many cases, using these tools can solve computer problems without having to call customer support. Use Health Check to scan the computer for security and performance issues, use Internet tools to resolve connection problems, and so on.
  • Software, drivers, and BIOS updates provides information on updating and troubleshooting software, drivers and the BIOS.
  • Recover Factory Settings provides information on recovering a computer to its original factory condition.
  • User Guides opens a folder containing the User Guides.
Experience Center Click the Experience Center tab to do new and different tasks such as viewing and editing photos and albums, listening to and managing music, and watching and creating movies and videos. note.png NOTE:Experience Center is not available in HP Total Care Advisor version 1. To check the version you are using, click the Preferences c01599846.jpg icon in the upper right corner and then click About HP Advisor . Figure 4: Experience Centerc01599850.jpg Use one of the following options to navigate in the Experience Center:
  • Click a category icon or the arrows to rotate the icons on the carousel until the category displays in front.
  • On the HP TouchSmart computer, flick the carousel with your finger to rotate it, or tap a category icon or the arrows to bring the category to the front.
  • Select a category at the upper right to bring that category to the front.
  • To see hidden categories, click the drop-down menu at the upper left and select a category; that category icon is added to the carousel and brought to the front.
Figure 5: Experience Center navigation optionsc01599851.jpg Figure 6: Experience Center - Protect my PC categoryc01599852.jpg Back to top Using Search HP Advisor enables you to search the Web using Yahoo! You can also search the articles in Windows Help & Support. Use these steps to search:
  1. Click the arrow next to the search box and then select the type of search you want: c01130255.jpg
    • Yahoo! Search - search the Web using Yahoo!
    • Search Help & Support - search the articles in Windows Help & Support.
  2. Type the search words into the search box.
  3. Click the search button c01130256.jpg .
Back to top Minimizing HP Advisor When HP Advisor opens at startup, you can minimize it by clicking the Dock View button c01130257.jpg in the Advisor window. This displays HP Total Care Advisor in a reduced mode at the top of the Windows desktop. Figure 7: Total Care Advisor in dock viewc01599853.jpg To minimize HP Advisor to the notification area, select the X button in the upper right corner of the Advisor window. Back to top Unable to Complete PC Update Action in Total Care Advisor (or Health Check) There may be times when the PC Update section recommends an action that you cannot complete. To remove the task and the yellow triangle from Total Care Advisor, remove the reminder using the following steps: Figure 8: Recommended Updates waiting to be completed in Total Care Advisorc01623029.jpg
  1. Open Total Care Advisor.
  2. Click the PC Action Center tab at the bottom
  3. Open the section that has the alert that you want to remove: Critical or Recommended Alerts
  4. Right-click the Update , select Delete , and click Yes on the confirmation message. Figure 9: PC Action Center tabc01623030.jpg
Total Care Advisor uses HP Health Check to gather information. If you use HP Health Check or you cannot delete an alert from Total Care Advisor, you may use the following steps to remove a recommended action from HP Health Check:
  1. Open Health Check. Next to the name of the task is a small clock icon.
  2. Click the icon of a small clock, and select Never (remind me later).
  3. Click OK and close HP Health Check. Figure 10: Preventing the reminder from HP Health Checkc01623031.jpg

Apr 28, 2012 | HP Computers & Internet

2 Answers

Everytime I start my G42-415DX notebote pc it goes to HP support, did do I get out of this?


hit start under run (or search for windows 7) type msconfig go to startup uncheck the box for HP support
OR
Uninstall HP support in the control panel.

Jun 28, 2011 | HEWLETT-PACKARD G42-415DX Laptop

1 Answer

Hp advisor stopped responding


If you don't use it, uninstall it.
If you use it, download and install the latest version from support.hp.com

Dec 06, 2010 | Computers & Internet

1 Answer

HP pavilion total care advisor doesnot detect one care antivirus


Re-install the HP total care advisor. see what happens

Mar 24, 2009 | Computers & Internet

1 Answer

After geting my internet sevice from cox cable and geting macafee security, the hp health advisor keeps telling me I'm voulnrable ?


Delete the HP health advisor or just view the status of your antivirus using McAfee's control console

Nov 01, 2008 | HP Computers & Internet

1 Answer

No matter what I have tried to do the HP Advisor will show an error message and will close down. I have tried downloading things for this program and there have been no changes. Please asvise.


I recommend getting rid of the HP Advisor

http://blog.proud-geek.com/2007/11/30/windows-vista-annoyance-7-get-rid-of-hp-advisor-box-on-your-taskbar/

Oct 19, 2008 | Computers & Internet

1 Answer

Hp toatal care advisor


restore the system with system restor this is A 80% solution

Sep 16, 2008 | Microsoft LifeCam VX-1000 Webcam

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