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My purchased a reconditioned Ricoh 2020D. The printer worked for a while on our network but is now in offline mode and we can not get it back online. We have been having trouble setting up the scan function but have been unable to get the Scanrouter lite software to work. Any ideas on what to check/change?

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  • jolivier May 25, 2010

    Our Ricoh 2020D printer appears to be online at the equipment console - green light, no jams, etc. I can print config pages from the console. However, from the desktop via the network, the printer is offline and jobs are queuing up. This condition started when we were working on the setup of Scanrouter software. What should I do from this point?

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Hi,

Please do the followings:


- Be sure that the printer is working correctly, i.e. no flashing lights, paper in the tray, no error messages on the printer screen, etc..

-You can also try to unplug the printer for a few seconds and then plug it back in to see if that does the trick (if it is indeed an issue with the printer itself).

-Check the printer if there is a light on the printer which indicates if it is on line or not. (Usually steady=online, blinking=offline. )

-Unplug your printer USB cable from the PC and plug it into another USB Port of the PC.


- Can you print a test page pressing the buttons on the printer?




- What is your operating system? If your OS has the option on the control panel, perform troubleshooting.
See is there any problem identified (if identified click solve/fix problem


- Uninstall and reinstall the updated and compatible version drivers of your printer.

- Check the printer Spooler and delete if it is not empty.

- Restart your computer and print a test page.
While printing, select that default printer from the menu if it not selected by default



If you can't find how to do, please write me your operating system and its version. Then I can explain.

For example:

In Windows 7 Operating system:

The Spooler can be deleted totally as below:


- Go to "Windows 7" Start Menu, Control Panel, System and Security and Administrative Tools.
- Double click on Services icon.
- Scroll down to the "Print Spooler" service, right-click on it and choose Stop.
- Navigate to the following directory: Start>Computer,
C:\WINDOWS\system32\spool\PRINTERS
- And delete the everything inside of this folder. Do NOT delete the folder itself, just the everything (the sub folders,files) inside of it.
-Go back to the Services window as you did above and right click on the Print Spooler service and choose Start.
- Restart the computer.
- Print a test page

---------

NOTE: Maybe you have already done some of them above. But please check thalatest status again before printing test from the computer.

Waiting your comments.

Posted on May 25, 2010

  • jolivier May 25, 2010

    Hi -

    I went through your checklist and am still stuck. The printer has no messages or flashing lights. By all indications at the console the printer is online but is offline from any PC on the network. The faxprinter function is offline as well.

    I can not print a test page from any PC. Our PC operating system is XP.

    PLEASE NOTE: This printer worked well UNTIL we attempted to install/configure the ScanRouter Lite Software to setup the scanner. At some point during that process the printer went "offline". Are you familiar with the Ricoh Aficio Scanrouter setup procedures?

    Thanks


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First make sure there is not any paper jam inside the printer .
Pull toner and refix it.
Then open back cover of printer and reattach the RAM memory.
Open fuser assembely and make sure roller is working fine and it is not torn.
Also clean dust from all parts.
Also RESET your printer settings to defaults.
Make sure your printer green led flash if it flahs orange is means it is offline but if green led is flash then it is online.
Let me know if you need further assistance.
Thanks for using FixYa.

Posted on May 25, 2010

  • jolivier May 25, 2010

    The printer appears to be online at the equipment console - green light, no jams, etc. I can print config pages from the console. However, from the desktop via the network, the printer is offline and jobs are queuing up. This condition started when we were working on the setup of Scanrouter software. What should I do from this point?

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Posted on Jan 02, 2017

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