Question about 2wire 2700HG-B Router (2700HGB)

1 Answer

Everthing is connected but power light is red and not green.

No Internet connection available

Posted by on

Ad

1 Answer

  • Level 1:

    An expert who has achieved level 1.

    New Friend:

    An expert that has 1 follower.

    Corporal:

    An expert that hasĀ over 10 points.

    Mayor:

    An expert whose answer gotĀ voted for 2 times.

  • Contributor
  • 10 Answers

I'm sorry I cannot completely solve your issues here, but this is due to certain details that are specific to your internet service provider, and other details not provided in your request. However, I do have quite a bit of experience with 2Wire gateways and setting them up for use with DSL service. The following is based on my experiences with 2wire gateways, and AT&T as service provider:

There are a many things that could possibly be causing the red power light (which indicates a system error, more details below), and the reason why you have no internet connection. Your very best bet is to call technical support for your internet service provider (or ISP) for DSL service. You likely received this unit from your service provider - if you did, then they will have technicians who can walk you through the setup process for this specific 2Wire gateway. Also, if you received the unit from your service provider, you most likely received a setup CD/DVD for setup on your pc. If you have not already run this setup disk, do so prior to contacting technical support, and check the status of your lights / internet connection again prior to calling tech support. Depending on your service provider, if you did not receive a CD/DVD from them to setup internet service, then you most likely can find a download of the setup utility available via their website...just go online and see if you can find it on their specific website,& if so, download and run the setup utility. Only run the setup utility on a pc connected directly (by ethernet cable) to the 2Wire gateway, unless directed to do otherwise by your service provider, or their setup utility's instructions.

If you did not receive the unit from your service provider, then you should contact them asap to find out: A) if they support the 2wire gateway (give them the model number), and if they do support it, B) find out what is required to set it up for use with their service.

According to the manual from the manufacturer, available here , when your power light is lit solid red, it indicates the following: "system error, contact technical support". You need to contact technical support for your Internet Service Provider (such as AT&T DSL), NOT for the manufacturer.

If you have your PC connected to your 2wire unit, and the unit is powered on, you can access the unit's setup utility via your web browser (please ensure you have Internet Explorer 5.5 or later, or Mozilla Firefox 3.2 or later). Open your web browser, and in the address bar type the following:

http://gateway.2wire.net/

Click the system tab to open the System Summary page. The diamonds should be green or red, indicating the status of your LED's on the light panel of the 2Wire unit. It may give you only the status message I indicated above, or could provide you with more info. I maintain that you should first contact your ISP's tech support, but if you have not already accessed the gateway's setup utility and run the setup wizard, you may do so from the System Summary area. Look to the far right of the page, and you should see the Setup Wizard utility link in the lower right-hand portion of the page. Links for other registration info are also in this section, if available. Follow the on-screen instructions and check your status lights again.

Again, I hope this information helps, and again, your best resource is the tech support team for your internet service provider. Best of luck, and please report back to let us know if you get it set up, or, if we can be of further assistance to you in any way.

Posted on May 25, 2010

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
New users get 2 Free calls (no credit card required) and instant help on almost anything you can think of (from cars to computers, appliances, handyman, and even pets).
click here to download the app (for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

How to confirm that the BSNL modem is having problem & cannot be used any more if INET light is continuously blinking?


There are several lights on your modem/router. Each one has a function and signals whether it is working correctly by the color it is displaying and a few other factors.

All of the lights on your modem/router should be green and solid - EXCEPT for 2 which are for your internet and wireless services. Blinking means activity. If you INET light is continuously blinking that means its healthy. Blinking means activity. The internet always has activity. The blinking does not signal your activity - it signals the traffic and connection on the internet. Your wireless connection also has a light which should show activity and availability. A blinking light on your wireless connection means that either someone is connected wireless and using the internet or that the connection is up and available for wireless access.

All of your lights should be green. If you see a red or yellow light - regardless of whether it is flashing or not - it means that there is trouble or problems that need to be corrected.

Each light is marked with its function. They should say things like "power", "link", Internet or INET, and "wireless". When you turn on the modem/router during your first set up, let it power up and finish its testing before connecting your pc and turning it on. The modem will test each light, make them all go from red/yellow to green - then make them all turn solid green (not in that exact order) and this is all normal. You will know when it is done when all lights are solid green and stop blinking and/or moving (except the INET & wireless lights which will be constantly blinking). When all lights other then those two are green and steady - then its time to connect the cable to your pc and power it up.

If you are having problems with your internet connection - you can rule out the cause being your modem/router by following the instructions above. When you rule out that the modem/router is not the cause, you can continue by checking your PC.

For a wired connection (wired meaning that you are connecting your computer to the internet by using a cord/cable) the first thing you want to do is make sure that the computer is automatically sensing the connection.

Your computer should automatically sense that there is a live internet connection when you connect the ethernet cord from the modem/router to the pc. When its working right, the computer will display a connection picture which is called an "icon" on the bottom right side of your screen near the clock area. Sometimes there is a downward arrow by the clock which needs to be clicked on to expland this area and show all icons for running programs. If you see a downward pointing arrow by your clock on the bottom right side of your screen, click on the arrow.

Test that it is sensing the internet connection by unplugging the ethernet cable from your pc and watch the bottom right side of the screen at the same time. Unplug it and repeat if necessary while watching the bottom corner to see a change which indicates it senses the connection. A normal internet connection icon looks like the picture of a computer monitor. Some glow green when they are active and the ethernet cable is connected. Some show a red "X" over the picture of the monitor on the bottom right side of your screen when the internet connection is down or not working. Some will say "cable disconnected" when you unplug the ethernet cord. Some show "Cable now connected" when you plug it back in. You should see something change and/or appear if your pc is picking up the internet connection correctly. When you have verified this as true - then you can continue on to the next step of troubleshooting the internet connection.

DSL service is an internet connection that is always on. Its considered a "live" connection. DSL connections usually do not require any set up (programming or changing settings). The only time that this is not the case is when someone tries to to set up a dial up connection like aol over the top of a dsl connection. You can check this by going to your control panel, click on internet options, and choose the "connection" tab at the top. In the connection area box there should be "nothing". The connection area box is for dial up connection settings. If a dial up service was set up in the pc it would show it here (you would see AOL dial up ect). If you see a dial up connection set up and you know that you have dsl, click on the remove box and delete it from this area.

You do not need to install anything from a disk to establish an internet connection if you have a dsl line. That means you dont need an "aol" disk or software to make the internet work.

to start the internet click on the blue "e" on your desktop which stands for internet explorer.

If you have any questions you can reply to my solution by going into the problem you posted on Fixya and click on the "reply" option.

Mar 03, 2011 | Samson Technology X6v ADSL ModemWireless...

1 Answer

My router ask me Not Connected... Your DSL connection is down. tell me whats problem wireless light is red power is green & ethernet is green light & internet &...


You need to check with your DSL provider. What the router is telling you is that it is not getting a connection with your internet provider. Contact you internet provider, they all have Techical support and they will help you solve the connection problem on their end. It may be in the DSL modem or there may be an outage in your area.

Brian

Dec 24, 2010 | Computers & Internet

1 Answer

I cannot stay connected to internet, my model 2701HG-B 2wire at&t dsl will start flashing red then disconnect me from the internet or my game site, how can i get this to stay fluently connected please!


You might want to try disconnecting everything EXCEPT the power cord. If you still get the red power light (it should stay there forever) then bring the gateway to Radio Shack or somewhere they have a 5 volt DC @ 2 amp power supply and plug it in for 5 to 10 minutes and see if the power light then stays green. If it stays green then all you need is a new power supply! If not, then the gateway is fried. Mine keeps going from a solid green power light to a flashing green power light and I can hear a relay click every 2 minutes at which time a pop-up say "ethernet line disconnected". I tried new power supply etc. to no avail! It is fried after 1.5 years! No more 2wire for me!

Sep 28, 2010 | 2wire 2700HG-B Router (2700HGB)

2 Answers

I have had problems connecting to internet all weekend (internet - red light), am on now but internet and ethernet green light keep blinking, is this ok.


No because dsl light should be solid green light. You need to contact your ISP to check if there is a problem on the network.

Jul 11, 2010 | Computers & Internet

2 Answers

2701HGV-E Power Broadband & Internet led in


Check for the user name and the password for the connectivity. Internet light red only means either the user name or the password is incorrect. Try entering the password and try again it should help.

Jun 21, 2010 | 2wire (1000-000057-000) Modem

2 Answers

Computor doesnt connect to internet states a local network cable is unplugged 4 green lights on routerand one red light turn off all power and unplugged cable also reset button but no internet connection...


If the red light is your DSL light it means you have a line fault or no internet connection. Contact your provider

If the red light is your broadband / internet light - it means you are not logged on properly. Chck your username and password are correct - especially after the reset!

Oct 06, 2009 | Belkin (F5D5231-4) Router

1 Answer

When connecting up to charge red light comes on 'power on' button on front and no charging happens - any ideas? thanks


What does indicator light mean?
  • Steady red light: Battery is charging.
  • Steady green light: Battery is fully charged.
  • Flashing red light: Battery needs charging.
  • Flashing green light: The music receiver is switched on.
  • Flashing red/green light: The music receiver is available to be added to your phone.

Aug 24, 2009 | Sony Ericsson T303 Mobile Phone (Shadow...

3 Answers

Power Light Is Red, Internet Light Is Green, Other Lights Off


Check cable connections.

Try unplugging router from power for five minutes.

If that does not work call Internet Service provider to check if there is a problem with their server.

Apr 10, 2009 | Actiontec GT704WG Wireless Router...

1 Answer

Internet Light Stays Red on WAG54GS Wireless Router


If your router's internet light is red it means to say that there's no connection. You really have to call Tesco.

Aug 21, 2008 | Linksys (WRT54GC) Router

1 Answer

Front panel wiring


Hi, Maybe we can wing it if you can send an image of the motherboard closeup on the F_PANEL connections and the wires from the front panel itself, or get the specific motherboard model during POST so we can try getting URL of manual. In some instances, the front panel wires are: Green wire, power on green light +, white wire is power on green light -; Red & Black, speaker; Red & white - HDD red activity light indicator where red is HDD + & white is HDD -; Orange & white - Reset Black & White - power on Post back so we can figure things out. Good luck and kind regards.

Aug 23, 2007 | Micro Electronics PowerSpec 8250 PC...

Not finding what you are looking for?
2wire 2700HG-B Router (2700HGB) Logo

265 people viewed this question

Ask a Question

Usually answered in minutes!

Top 2wire Computers & Internet Experts

Prashant M
Prashant M

Level 3 Expert

2260 Answers

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Michael Galve
Michael Galve

Level 3 Expert

1269 Answers

Are you a 2wire Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...