Question about Xerox Phaser 8500/DN Printer

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Error code 37,016.43 Xerox Phaser 8500 Printer Problem I get this error when I power up. Printer won't do anything. What can I do to fix it?

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  • 231 Answers

This is an internal power supply error. The 50 Volt supply has a fault, or there could be a short on the supply rail.
There could be an error in the Head Maintenance, Deskew, or pick clutches.

I think you will need a qualified technician to fix this.

Posted on May 28, 2010

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Posted on Jan 02, 2017

  • 7 Answers

SOURCE: error code 09.036.44:38950

09,03x 35 = Cyan 36 = Magenta 37 = Yellow 38 = Black The error indicates an ink stick was jammed. You have to clear the ISC (ink stick count) error. Turn off the printer. Turn on the printer. As soon as you see XEROX start moving across the display hold down the back and help buttons until you see "beginning service mode" on the display. Release the buttons, it will now come up in the service mode. Scroll down to the function menu, hit ok, scoll to clear isc faault, hit ok. Hit the back button to get back to the first menu then exit diagnostics, hit ok when it asks if you want to restart in customer mode.

Posted on Jun 10, 2009

  • 17 Answers

SOURCE: Xerox Phaser 8500DN printer error : 09,037.45:67244

Please clear the ISC Fault (Ink Stick Count) from the Service diagnostic menu under function.

Posted on Aug 21, 2009

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SOURCE: xerox docucolor 3535 error 016-387

I've seen plenty of these issues with Fiery's connected to all manner of printers.

Actually, 016 errors are network related issues. The 387 usually indicate an issue with tthe switch device that the fiery is connected to and not the fiery itself. Get the connection from the fiery to the switch checked out and also the port status on the switch itself. Also recycle the Xerox and Fiery and you may also have to recycle the network switch as well.

Posted on Sep 14, 2009

  • 57 Answers

SOURCE: xerox phaser 8560 DX error

This fault occurs due to the printhead being stuck in the tilted position. There are many reasons why this fault will occur, too many to mention.
More often than not, your problem will require the printhead and process gear to be re-aligned in order to get a reboot but sometimes it is possible to get a reboot by doing the following;
Turn the printer off, wait ten seconds then turn it back on again. Wait for the printer to start warming up to about 5 or 10 percent. At this point, switch the machine off again by the machine switch NOT your wall/plug switch. Wait ten seconds and switch on again. Now let it run through its normal cycle. The success rate for this method is small, possibly only 1 in 30 machines will recover.
The reason this will sometimes work is that, when you turn the machine off from the warm up, it powers down using its proper head parking routine, you will notice, it takes a while to shut down. If the original fault was due to say a power cut or someone pulling the plug out it is possible for the printer to find its home position and boot ok.
Unfortunately, a lot of the time, the reason for the fault is printer related and such, this method does not work. But it is always worth a try.
Hope this helps.

Posted on Jan 19, 2011

indus3
  • 212 Answers

SOURCE: Error code 11,009,46:1444 on Xerox Phaser 8500

the 11,009,46 error in my experience means that, at some point, the printer lost power during an electronic action. in some cases an NVRAM reset will do the trick, but if it doesn't, one of the electric boards has been blown up. XEROX are very protective about which board to replace, so you're quite stuck with their own service in order to have it repaired.

Posted on Mar 15, 2011

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The Xerox support site indicates there is a paper jam to the printer, so you should check the paper tray, front and exit cover for any jammed paper then power off and back on the printer. Have a look here: http://www.support.xerox.com/support/phaser-8500-8550/support/enus.html?operatingSystem=win7x64&fileLanguage=en

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The printhead is stuck in the tilted position. Did you have a power outage or turn it off by unpuging it? Not hard to fix but you have to tear it down and rehome everything. sometimes if you turn it off and turn it back on it will find home on itself. But rehomeing it works every time. If you dont know how to do this call a service center.

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From the service manual:

37,016.4x - PEST_FAULT_HM_CLUTCH_DISCONNECT
PEST - Head maintenance clutch disconnect. The head maintenance clutch is not
drawing the expected power from the supply.
1. Run the Head Maintenance Clutch test.
2. Check the Head Maintenance Clutch wiring.
3. Disconnect the Wave Amp signal cable from the left
side of the Electronics Module. If the error code
changes, replace the Wave Amp.
4. Replace the head maintenance clutch.

I have the full service manual available should you need it. Thanks and please take a moment to rate this solution as fixya.

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arrwup.gifDescription An error has occurred related to the Electronics Module 50 V Power Supply. The clutches operate at 50 V. The Head Maintenance, Deskew, and Pick clutches are drawing too much power indicating a short in the supply or one of the components connected to it.

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