Re: screen is frozen( white with a tear look on it)
Just today I contacted T-Mobile Support because I was having the same issue. I couldn't get past first the white screen, then the Windows Mobile screen, then back to the white screen and frozen. I couldn't turn it off or back on without taking out the battery. Solution: I had to Hard Reset my phone! You do this by pressing and releasing the on/off button (quickly) while holding down the two soft keys (the keys on either side of the center middle silver key with the white dash - on them. You must continue to hold down the two soft keys even after you have pressed and released the on/off button. Hold those two keys down until words come on the screen asking you to push the green phone button to reset. The problem with this is that your phone is reset to the factory settings so if anything is unsaved - IT'S LOST!
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If you you are experiencing white screen and nothing changes even after doing a hard reset you may want to call or contact HTC support. Be sure that it is still cover by their one year warranty. Coz having a white screen might caused of a lot of things like infected by virus, water incident, mobile phones has a physical damage. Check as well the lcd of the phone. try to get in touch with them with the link below.
the "soft buttons are right below the screen hold both down then turn on the phone this will make the phone ask if you want to reset to default so try removing the batt first as this it the last resort you will lose all changes made to the phone except mem card and sim card stored items worked on my shadow fine good luck peeps
Read an old post from 2004.
Doing a hard reset will get the phone working. I just did it on my frozen screen BUT.
It will ask you if you want to erase all data. If you choose "NO" it won't get you past the
frozen screen. If you choose "YES" it will erase all your contacts but you will be able to
use the phone again. If your sim card can work in another phone or you did a recent sync
on your PC then you should be able to retrieve your contacts from there. DO THAT FIRST!
HARD RESET is holding down the ON/OFF button and pushing in the reset button that's
next to the memory card slot on the side. Hope that helps, I didn't want to buy a new phone
so its workin' for me.
i know its hard to belive but you may have cracked the screen by just
bumping into something its a common problem with large screen phones i
have tha same problem, you could buy a new ascreen on ebay have
it installed or try to remember how to use it with out a screen,
besides that if you dont have a protection plan on your phone youde
have to buy a new one, and remember protections plans vary depending on
the phone but are well worth it in case things do go wrong even if its
not your fault
My friend had experienced the same problem with her SEK810i. We both bought the K810i last year. Mine is working perfectly fine. but hers suddenly froze, and she cannot even see the phone menu. we tried to go to a service center but they couldn't fix it. So she just bought a new phone. also fro the SE phone collections.