Question about T-Mobile Dash Smartphone

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Screen is frozen( white with a tear look on it)

My phone was workin fine when all a sudden i checked my phone and it was frozen white with akinda teared thing on the screen...what do i do

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  • Dh2908 Jun 22, 2008

    When I turn on my phone it works fine. When I try to use the applications it freezes and I can not see the screen ot kinda looks like the old fuzz from the old black and white TVs.

    I hope you can help me.


  • hmpestates Jun 22, 2008

    my phone started freezing and I can only un freeze by removing the battery and starting over. than one day the screen just went white. I can make calls and hear text messges coming in but the screen is still white. There is no tear or cracked screen

  • miiztasatish Jul 27, 2008

    i was not using my phone, when i pulled my phone out to make a call.. 2/3 of the screen had white streaks going across making it hardly visible to see anything on my phone... phone works fine but the white streaks are a pain, hard to read text messages and watch videos, see anything on the top 2/3 of the screen. anyone with any solution. please help.

  • nando1998 Mar 11, 2009

    i took my mobile out of my pocket then i switched it on and the screen went white

  • jtorres280 May 11, 2010

    I think something happened when I tried to connect to my laptop because now even if i reset the phone, it gets freeze in the T Mobile screen


2 Answers

LCD is broken

Posted on Jun 20, 2008

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Just today I contacted T-Mobile Support because I was having the same issue. I couldn't get past first the white screen, then the Windows Mobile screen, then back to the white screen and frozen. I couldn't turn it off or back on without taking out the battery. Solution: I had to Hard Reset my phone! You do this by pressing and releasing the on/off button (quickly) while holding down the two soft keys (the keys on either side of the center middle silver key with the white dash - on them. You must continue to hold down the two soft keys even after you have pressed and released the on/off button. Hold those two keys down until words come on the screen asking you to push the green phone button to reset. The problem with this is that your phone is reset to the factory settings so if anything is unsaved - IT'S LOST!

Posted on Jun 25, 2008

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Read an old post from 2004.
Doing a hard reset will get the phone working. I just did it on my frozen screen BUT.
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i know its hard to belive but you may have cracked the screen by just bumping into something its a common problem with large screen phones i have tha same problem, you could buy a new ascreen on ebay have it installed or try to remember how to use it with out a screen, besides that if you dont have a protection plan on your phone youde have to buy a new one, and remember protections plans vary depending on the phone but are well worth it in case things do go wrong even if its not your fault

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