Question about Bissell 1699 ProHeat Clear View Upright Steam Vacuum

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Changing belt while changing the brush belt the cog/gear fell out, ive tried to push it back it but it doesnt seem to stay...is there a way to snap it back in or is the unit broke?

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  • orvass Jun 13, 2008

    I have the same problem. Can you tell me how to get the top cover off so I can change the pump. The control knobs need to come off and I don't want to break them.

  • Anonymous Jun 17, 2008

    when we put the brush back in it doesnt turn unless the steamer is locked in the upright position

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  • 1,673 Answers

You will have to replace it, and it comes on the pump not separate.

Posted on Apr 07, 2008

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The brush part doesn't spin anymore. I checked it and a little blk rubber piece fell out


For the brush to stop spinning, this suggests the belt has snapped or come off the motor. The little black rubber piece which fell out may be the remains of a chewed up belt. I suggest checking the belt is where it should be, may be hidden under a removable cover, and that it is stretched round the motor spindle.

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The cog belt is probably not aligned with the motor gear. Watch this video and follow its instructions closely.

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Bissell proheat turbo 2x upright cleaner -how do I reassmeble?



Yeah, it’s annoying that the manual doesn’t give more detailed instructions and drawings to help with this, because you do have to take the roller assembly apart sometimes to clean built-up carpet lint off the unit properly. If you don’t do this, I’d expect you’d have more problems.

I have a different model number Bissell Proheat than yours. Yours may have different parts or go together differently than mine, but I'll tell you how I do it on mine and you can try my way out and see if it helps you.

(In all cases where I use left vs. right or front vs. back, as when these terms are used with a car, I am facing the front of the Bissell. I am NOT behind the Bissell, where I would stand when cleaning carpet with it.)


Here's how I put it together. This takes much longer to describe than to do, once you figure out where everything goes and you get the hang of doing it!

Attach the left arm with the two silver rods (ONLY attach the left arm here-- leave the corresponding right arm, which looks like the left arm except it has no silver rods, off the bottom unit of the Bissell, for now) to the left side of the Bissell, with a silver screw with a built-in washer. The screw hole is on the back end of the arm and the arm dips down towards the front of the Bissell and holds the two brushes in position so that they can turn without striking the top of the underside of the Bissell or dragging on the floor.

Put a small silver washer on each long, silver metal post, where the roller brushes will go, and slide it all the way to the left.

Put the larger rubber belt around both metal posts, about halfway to two-thirds of the way down the metal posts.

Slide the brushes halfway down the metal posts and attach the larger rubber belt to the cog wheel on the left side of each roller brush. Then slide both roller brushes with the large rubber belt attached all the way to the left so that the cog wheels are against the inside of the left arm. As you move the roller brushes almost all the way to the left, you may be blocked from reaching the end until you carefully work the rubber belt around a plastic flange on the inside of the left arm, but do this and be sure the roller brushes are up against the inside of the left arm. Make sure the rubber belt is still on each of the cog wheels when the roller brushes are pushed all the way left. If you turn one roller brush, the other should turn, too, because of the belt attached to both cog wheels.

Put the small belt around the small cog wheel on the bottom unit of the Bissell behind the right end of the back roller brush, and also around the cog wheel on the right end of the back roller brush. (The right cog wheel on the front roller brush is the only one of five cog wheels without a belt, when everything is assembled correctly.)

Put a small silver washer on the right end of the silver rod passing through the back roller brush.

NOW attach the right arm, using a silver screw with a washer, to the middle screw hole on the right side of the bottom unit of the Bissell. The right arm should mirror the left arm, so that the two arms hold both roller brushes in position on the right side and straight across the bottom unit of the Bissell. It is normal for the roller brushes and arms to be able to flex up and down a bit, when everything is put together correctly. The built-in washers on the silver screws which attach the arms keep the arms and roller brushes in the generally correct position but allow them to flex.

Now using your fingers you should be able to slowly spin the roller brushes without the brushes contacting the top of the bottom unit of the Bissell and without dragging too low against the floor. Check one more time and be sure the belts are positioned correctly around four of the five cog wheels.

If everything seems right, attach the two side covers. These are not interchangeable; the left cover only fits on the left. The short black screw goes in the back screw hole, and the long black screw goes in front.

Then attach the front cover. It's important to be careful that the hooks on the front cover are inside the side cover holes designed to hold the hooks before trying to tighten the last screw through the tab on top of the front cover. If you aren't careful about this, it's easy for the front cover to be out of position or to break its tab.

Try powering up the Bissell and see if the rollers spin correctly. Remember that the handle must not be locked upright and the trigger must be depressed with the Bissell turned on before the roller brushes will spin. (Sometimes people complain that nothing happens with the unit turned on and the trigger depressed when the only problem is that the handle is in the locked upright position.)

Good luck!

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1 Answer

How do you replace belt on brush?


Remove the plate on the bottom front of the vacuum by turning the plastic knobs on the plate with a nickel or screwdriver. Then pull out the brush bar and slide the belt over the brush bar and align it with the "cogged" portion of the brush bar. 
Slide the belt and brush bar up into the vacuum and over the small cog on the motor. You'll need to pull back the idler pulley which is the smooth metal cylinder next to the cog on the motor. Once everything is lined up push the brush bar into its slots and reinstall the bottom plastic plate onto the vacuum. Everything should be in good working order now! 

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1 Answer

Bissell Shampooer, The brushes will not stay up so can,t push it.


Did this start happening after you removed the clear side pieces, to clean around the brushes? You may have loosened or removed the black plastic arms that hold the brushes in place off the floor. One goes on each side, and is mounted to the Bissell with a silver screw with a built in washer. The brushes fit inside these two arms, and they are also held in position by the black belts. The big one goes around both brushes on the left side as I face the machine. The small one goes around the back brush and a small cog on the right side, as I face the Bissell.

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1 Answer

My brush assembly fell off!


They lock into that blue arm with the two holes in it. The erm is plastic and has the spring loaded latches that hold the brushes in. If the latches have failed the brushes won;t stay in. The other option is the latch pins on the brushes have brocken or worn out. Turn the machine over and try to make the brushes latch, also push the brush release buttons several time to make sure they are working. Good-luck.

Kirk Thompson
San Juan,PR

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1 Answer

How do you replace the belt? I took off the door and there seems to be no easy way to get it over the lower red wheel.


Take off belt cover on the left side of the top cover, turn cleaner over, take out screw from red lock and remove, pull cap and brush roll out, unhook the cogged belt, then you can replace the pump belt thru that opening. Put belt over the pump pulley and stretched to go over the motor shaft. Then check the cogged belt and the cogged end of the pully to make sure that there are cogs, replace belt if there are cogss missing or belt is broke, if no cogs on the pulley, then you will have to replace the pump. Pulley only comes witht he pump.

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1 Answer

Bissell pro heat


The easiest way is remove the belt cover on the top housing, turn unit over, on the belt side remove the red plastic lock, one screw, then you can pull the brush roll cap out, take it off, then you can get to the cogged belt, look further in and you can get to the pump belt. You didn't which belt you want to change, if it is the cogged belt, check the end on=f the pump that the belt goes on, if the cogs are gone, you will have to replace the pump, if they are there, then just replace the belt and put back together.

Jan 07, 2008 | Vacuums

1 Answer

Brushes not turning


Check the belts, there ia cogged belt that drives the brush roll. Turn the unit over, take out the one screw holding the red lock, pull that off then the cap for the brush roll will pull out, remove the cap and check the belt, also check the pulley on the end of the pump to make sure that it still has cogs on. If there are no cogs, then you will have to replace the pump. While you have the brush roll out, make sure the it looks ok on the end and not melted. This would also be a good time to replace the **** belt if it needs it.

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2 Answers

Can you help me?


Remove the belt cover, Turn the Bissell over, remove the brush asm. You can then change both belts. While you have the belts off, check the cogged gear on the pump, if it is stripped smooth, then you will have to replace the pump also. The gear comes with the pump and not separately.

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