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the directions from Samsung to pair the headset was way off. You need to hold down the main button then turn on the headset. Only then will the headset go into pairing mode by maintaining a solid blue light. It took me a couple of days of troubleshooting and experimenting to realize this pairing method. I just hope that this problem is only due to my headset because I assume a lot of people who buy this headset and try out Samsung's directions will become very frustrated. I almost returned the product and I am sure many others would too.
ok on the pilot i figurtred out there is a small screw being covered by a lil black piece. it looks to be a small plastic poece but it's just a lil cover stuck on. peal it off and unscrew it don't break it off to find out how to get to the battery(\like i did).
One possible cause for this is improper format of the video file. I just got an Insignia Pilot, and the player is very specific as to the format of the video files it will play. I'd recommend taking the video files you want to add, and converting them using the Arcsoft Media software that came with the player. I have to run all of my video files through the conversion process before the player will recognize them. Hope this helps!