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I have a Lexmark x4270 3in 1 printer. I am running Windows XP Home Edition service pack 2. The system ran fine together for a couple of years. Now, it won't print. I have tried to re-install the printer and drivers. It still doesn't print! If I go to the control panel and open printers, click on properties, click "test page"; I get a test page that has "windows XP and the next line is cut in half and nothing below that. If I go to trouble shooting and try to print test. I get only the Windows' small flying Window icon in the upper left corner and nothing else. If I open the printer from programs and print a test page from Lexmark, it prints the Lexmark test correctly and in the middle of the page. This problem occurred after I installed a new Webroot antivirus program with antispyware and firewall. This is my home computer, so it was a few days after installing the new antivirus program before I tried to print anything. The printer goes through the motion of printing but the page is blank. Also, The old antivirus progam I deleted to install the new one was Defender Pro. This is all the info I can think of. Please help, I'm going crazy here and being computer illiterate doesn't help. Terry

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  • hunni6 Apr 11, 2008

    No luck so far. I turned off my Webroot antivirus. That didn't help. I have not reformatted my hard drive. I've misplaced my system disk. I getting over knee surgey and I'm on cruthes. So, I haven't tried the printer with another computer yet. Thanks for all the suggestions. I have not uninstalled Webroot antivirus yet but I feel that is the problem. The computer has developed a mind of its' own. A search for Webroot revealed a lot of complaints. It was recommended to me by Best Buy.
    Thanks for all the suggestions!
    Terry
    hunni6
    ps: I have tried changing my printer settings. That didn't work either.

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Just trying turning off your Webroot and try printing. If doesn't work, change the preferences of Webroot to not start on start up. You can probably right click on the icon on your taskbar. That's the way most are. Reboot and try printing again. If you still have no luck, uninstall Webroot, reboot and try printing again. If you still have no luck, click on start>right click on my computer>right click on properties>click on hardware>. Then click on the plus next to imaging devices. Right click on your printer and click on uninstall. After it's uninstalled. go to the very top to my computer or maybe you gave it a name, right click and click on scan for hardware changes. It will see your printer and re-install it. Try printing again. If it still won't print go Start, accessories, system tools and system restore. Do a restore to a day before you installed the ant-virus. If one of these fixed your peoblem please rate this solutio as fixed to the right. Need more help? Just ask.

Posted on Apr 09, 2008

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Hi hunny

Lexmark x4270 troubles... even if you do the troubleshoting steps, it still wont fix the problem? have you tried changing the printer settings? usually this is all there...

you must try install your printer in a different computer to check if this is still having the same problem.if you asre still having problems, need to have your printer serviced because you have been trying to do this long enough.

feel free to post back an developments on your printer.

btw, worst case scenario, try to reformat your drive and install your printer before anything else...see f the problem is still there...

Posted on Apr 09, 2008

  • earl norman llanera
    earl norman llanera Apr 10, 2008

    update us whats happening ok.

  • earl norman llanera
    earl norman llanera Apr 11, 2008

    ok hunni6,

    if ever youve already tried uninstalling webroot, please try to print and check with us again what happened.

    if ever you think that i have assisted you in any way, please rate my solution.

    thanks for using fixya.

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Hi firend

u have to remove your antiviros & try to print if problem occers the u have to do remove your printer reinstall driver to print if problem occer u have to do fromat your pc & reinstall your windows xp

if problem occer then u need to service in your printer so u have to take your printer with a good printer repair & he will charge u $5 to 20$ for ur printer service

thnx using fixya

Posted on Apr 09, 2008

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