Question about Computers & Internet

1 Answer

Paper load light wont stop flashing, paper wont load and print

Posted by on

  • 5 more comments 
  • scramm Apr 07, 2008

    hi how do I get you back to talk too.

  • scramm Apr 07, 2008

    How do I speak to you again, I have no idea what to do.

  • scramm Apr 07, 2008

    NO tryed the print think and it did not work, printer still flashing

  • scramm Apr 07, 2008

    Hi thanks I will have a look at what you have suggested. Not sure about the time you get for your payment, but if you cannot fix the problem I get my money back.

    Will contact you tommorrow via this forum

    thanks for your help.

    Cheers

    Scramm

  • scramm Apr 07, 2008

    Thanks will try the things you have suggested. About the payment, It says you get your problem fixed or your money back, so will do the other things and contact you again

    Cheers

    Scramm

  • scramm Apr 07, 2008

    Hi

    I am back, have done all the suggested, and it has made no difference.



    What should we do now, maybe the printer is broken.





    Scramm

  • scramm Apr 07, 2008

    Hi



    I am back, have done all the suggested, and still no better.



    What do you suggest now, maybe the printer is broken.



    Cheers

    Scramm

×

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Sergeant:

    An expert that has over 500 points.

  • Expert
  • 202 Answers

Hello scramm,

The FixYa server locked up towards the end of our chat session. That is why we lost communication.

What I was about to explain was how to test your printing from printer properties:

(01) Click on START
(02) Click on PRINTERS AND FAXES
(03) Find your printer in the list and RIGHT-CLICK on its icon
(04) Choose PROPERTIES
(05) Click on the PRINT TEST PAGE button in the lower right of the GENERAL tab
(06) Click OK
(07) Click OK again

Please, post back here and let me know how it went. If it didn't work properly, do let me know. I'll continue to work w/ you on the issue.

If it worked, then, you're back in business, :)

In that event, please, remember to rate our chat session and leave your review.

Thank you, scramm
BJ

Posted on Apr 07, 2008

  • 3 more comments 
  • B Joan Rapier
    B Joan Rapier Apr 07, 2008

    I'm not sure how the purchase of premium support works. I started w/ Fixya only recently. Did it give you an option to choose a particular expert?

    Is it paid per session or do you get a particular amount of time?

    I'll be glad to continue to work w/ you via this means (posting back and forth) unless you are able to re-connect w/o incurring an additioinal charge.

    I apologize. I'm still learning my way around here.

  • B Joan Rapier
    B Joan Rapier Apr 07, 2008

    Since the issue began w/ the installation of a new printer cartridge, I believe that is where the problem lies.

    Take another look at that printer cartridge. (Look at it under a lamp light).

    Is there any scoring on the bottom or back?

    Is there a lot of ink clotted on the bottom?

    Check the slot that the cartridge rests in, too.
    Shine a flash light right in there so you can see very well.

    Look for ink spilled in there or any foreign objects.

    Look closely too at the plastic housing. Do you see any places where it appears something has broken off?


  • B Joan Rapier
    B Joan Rapier Apr 07, 2008

    Please, refer to page 15 of the User Guide
    Carefully review particularly the 3rd condition

    from the top. ("Steadily Lit" and "Blinking")



    You can find the user guide HERE.


    Just in case....
    Please, refer to page 14 and go through the steps

    to clear a paper jam.



    Shine a flash light inside to make sure there

    aren't any little pieces of paper inside.



    Look especially around the cover area. If the

    printer thinks the cover is till open then the

    LED will continue to blink.



    Finally, (I doubt very much this is an issue but

    it won't hurt to try), please, restart your

    computer.


    ---



    I need to leave for about 30 minutes. I will be happy to continue working w/ you on this after or at a time that is convenient for you tomorrow.



    Just let me know what you would prefer.



    Thank you

    BJ

  • B Joan Rapier
    B Joan Rapier Apr 07, 2008

    Hi scramm



    I posted in the expert's forum, too to find out how we may get reconnected. I'm hoping to hear back soon on that question.



    That's good you get your money back. Still, you should be able to reconnect w/ the person you were working w/ if that is what you'd like to do. I'll let you know what I find out.



    It is quite possible that your printer is broken but there is that nagging fact that the problem coincided w/ a change of the printer cartridge. That could be a red herring given the printer's age but stil.....the 1st rule of thumb when trouble-shooting is to back track to the last change(s) or occurances w/ the device.



    You don't happen to have another cartridge do you? B4 the printer goes out the window, would you like to give another cartridge a try. It isn't unheard of for a cartridge to be bad out of the box.



    Thank you

    BJ

  • B Joan Rapier
    B Joan Rapier Apr 07, 2008

    Hello again scramm



    If you wouldn't mind terribly would you, please, rate my performance as your support technician ("expert") during our chat session?



    If you'll rate the session as "Helpful" or "Fixya" then I will receive a positive rating for my performance and be (albeit minimally) compensated.



    If, however, you choose a "Thanks for Trying", not only will I not be compensated but my rating will be impacted negatively on Fixya.



    "Thanks for Trying" and "Inappropriate" ratings are really for incorrect or inappropriate solutions. Since there isn't always a "happy ending" when diagnosing a problem, rating the expert on his/her communication skills and expertise is more in keeping w/ the intent of the rating system.



    I will be more than happy, still, to pursue troubleshooting this issue w/ you should you choose to do so. I do this for everyone. I stick w/ the problem until we either reach an impass w/ it (failed equipment) or the problem is resolved.



    Thank you again, scramm. It was a pleasure working w/ you



    BJ


×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

It won't print receipt


Does it try to print but no paper comes out? If not, are the proper drivers loaded? Turn everything off. Check that the paper is loaded correctly. Turn on your peripherals and then turn on the PC. Ensure the correct drivers are loaded. If the printer still makes no sound, it is possible the main power supply is fried. Good luck.

Oct 05, 2014 | Computers & Internet

1 Answer

My casio cash register wont print nothing on the paper


Sounds like you have plain paper instead of thermal paper. Thermasl paper also will only print on one side, so you need to make sure it is threaded right.

Sep 19, 2014 | Computers & Internet

1 Answer

How do I re-set after a paper jam hp psc 1200?


Verify that the print cartridge door is closed.
The print carriage may be jammed, follow these steps to correct the problem:
1.
Open the print cartridge access door. If the print carriage can move, it should move to center. If the print carriage stays all the way left, unplug the power cord and then plug it back in. This will reset the unit and may allow the print carriage to move from the left.
2.
Disconnect the power cord from the all-in-one.
3.
Remove both print cartridges.
4.
Move the print carriage left and right slightly to verify that the print carriage will move freely. If the print carriage will not move freely, check for obstructions.
5.
Close the print cartridge access door.
6.
Plug the power cord back in.
7.
After the all-in-one initializes, the print cartridge light will flash. Open the access door and install the print cartridges.
8.
Close the print cartridge access door. If the problem returns, remove the print cartridges and wipe the electrical contacts before reinstalling them.
*
Try to make a copy. If the all-in-one pulls in paper but cannot make a copy, there may be a problem with the scanner mechanism. Contact HP for assistance.

If that doesn't work, maybe try this too:


Clearing paper jams
Paper jams can occur for a variety of reasons but are usually paper related. Follow the steps below to clear the paper jam:

1.
Turn off the all-in-one and unplug the power cord. With the power off, the paper feed rollers will turn.
2.
Open the rear access door of the all-in-one by pressing in on the left side of the access door and then pulling it toward you.
NOTE: All paper jams must be removed by pulling the paper out the back of the all-in-one using the rear access door. Pulling the paper out the front of the all-in-one rotates the paper feed rollers in the wrong direction and can lead to additional problems.

Inspect the pressure rollers on the rear access door and verify that they are clean and turn freely. Clean the rollers if needed with a soft towel lightly moistened with water. If the rollers do not turn freely, replace the rear access door.
*
If under warranty, contact HP to obtain a replacement part.
*
Click How to buy on this page to order replacement parts.
3.
From the rear access door opening, gently pull the jammed paper free.
4.
Remove the remaining paper from the paper supply tray. Discard any paper that is damaged or crumpled and then re-stack and reload the paper into the paper supply tray.
Do not continue to push the paper in after some resistance is felt. If the paper is pushed in too far, more than one page will feed into the all-in-one at a time.
5.
Reattach the rear access door by inserting the two pins on the right of the door into the holes for them and then pressing in gently but firmly on the left side.

6.
Reconnect the power cord to the unit and turn the unit on. Source(s): http://www.castleink.com

Sep 01, 2010 | Computers & Internet

1 Answer

When pluged into outlet fans spins and doesnt stop, wont boot


Fan spinning hard is usually a CPU issue.
If you've made any hardware changes to your computer, undo them. This happened to me when I was trying to upgrade my Processor (CPU) and I had the wrong kind.

Mar 09, 2010 | HP Pavilion m7560n PC Desktop

2 Answers

Receipt won't print after paper change (and it IS thermal...)


not knowing what the model is I suspect the machine suffered a power surge or got a spill

Aug 26, 2009 | Casio Parts Cash Register PC Desktop

1 Answer

Printer keeps taking loads of paper then jamming wont print at all


check the printer sensor
clean the paper before putting it in the tray
many times paper are stuck up so try separating them

Nov 22, 2008 | HP Computers & Internet

1 Answer

Have installed new printer a message pops up saying the printer is out of paper even though there is plenty of paper in tray.


Hey buddy,

Follow the below steps:

Step one:
Check the media and print settings
While the printer is on, remove the power cord from the back of the printer, wait 30 seconds, and then plug the power cord into the back of the printer.
If the printer is not already on, turn it on by pushing the power button.
Replace any paper that is ripped, dusty, wrinkled, or bent. If the paper is curled, uncurl the paper by gently bending it in the opposite direction of the curl or replace the paper.
NOTE: Use plain paper in the unit until the issue is resolved.
Verify that all the paper is the same size and type.
Tap the stack of paper on a flat surface to align the edges.
Verify that the stack of paper to be loaded in the unit contains between 10 and 25 sheets of paper.
NOTE: Do not load too much paper in the printer.
Insert the stack of paper into the printer and then gently push the paper guides snugly against the paper.
Adjust the paper settings in the print driver. The paper settings in the print driver must match the paper settings for at least one of the installed paper trays.
Open a document in the application in which it was created.
Click File .
Click Print .
Click Properties . The Printer Properties dialog box displays.
Click the Paper/Quality tab.
In the Size is drop-down menu, select the size of the paper loaded in the unit.
In the Type is drop-down menu, select the type of paper loaded in the unit.
Click OK .
NOTE: These changes do not change the default print settings. The print settings will revert to the default print settings the next time the application is opened.
On the Print dialog box, click OK to print the document.
Try printing again. If the issue is not solved, continue on to the next section.
NOTE: If the issue is resolved and you want to print on another type of media, change the paper in the unit and then repeat steps 2 through 7 for the new media.
Step two: Clean the rollers
Turn off the product and unplug the power cord.
Open the access door to gain access to the rollers. Depending on the model, this is usually the rear access door. See the product user guide for information about locating the rollers.
Clean the rubber rollers with a lint-free cloth, lightly moistened with water.
NOTE: Distilled, filtered, or bottled water is recommended for cleaning the rollers. Tap water might contain contaminants that can damage the rollers.
Make sure that any paper rollers that rest on the input tray, which are located behind the back rollers, are cleaned. A clean cotton swab, lightly moistened with water, might be necessary to reach these rollers.
Close the access door and plug in the power cord.
Try printing again. If the issue is not resolved, continue to the next step.
Step three: Service the product
If you have completed all the steps and are still experiencing a problem, service your product.

Cause of this problem:

Any of the following issues can cause the error message to appear:
The paper trays are empty or overloaded.
The paper is curled.
The print side, or shiny side, of the paper is not loaded in the input tray face down.
The paper might not be engaged with the feed rollers.
The paper-width guide is pressed against the paper stack too tightly.
The paper tray is not completely inserted into the product.
The paper settings in the print driver do not match the paper loaded in the paper tray.
The rubber paper-feed rollers are coated with dust.

Sep 22, 2008 | HP Computers & Internet

Not finding what you are looking for?
Computers & Internet Logo

Related Topics:

41 people viewed this question

Ask a Question

Usually answered in minutes!

Top Computers & Internet Experts

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

kakima

Level 3 Expert

98796 Answers

David Payne
David Payne

Level 3 Expert

14071 Answers

Are you a Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...