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Pronter says 0502 - Office Equipment & Supplies

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  • Master
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HI,

Can you please give me the model no. and the make so that i can help you fix the problem.

Waiting for your reply.

Posted on Apr 07, 2008

  • Priya darshan Apr 07, 2008

    You can check THIS LINK out to fix your problem

  • Priya darshan Apr 07, 2008

    Re-position the Encoder Strip on your Printer

    To re-position the encoder strip, perform the following steps:

    1. Remove the power cord from the unit.


    2. Lift the lid of the unit, just below the scanner portion of the
    All-In-One, to expose the inside of the unit where the printer
    cartridges are located.

    3. Gently slide the ink cartridge carrier to the middle of the printer.

    4. Gently move the top part of the printer belt to the right.


    5. Using an index finger, gently push encoder strip down and then back
    up to get it back into the slot located on the back of the ink
    cartridge carrier.

    NOTE
    NOTE: There is a small slot that the
    encoder strip fits into, which is going to be located on the back of
    the ink cartridge carrier.

    6. Gently press the strip first to the rear and then forward to ensure that it is seated correctly.

    7. Manually move the ink cartridge carrier to the left, then to the right to check the positioning of the encoder strip.

    8. Once the encoder strip has been re-seated, close the lid to the unit.

    9. Re-connect the power supply to the All-In-One.

    10. Press the Power button. If the encoder strip was re-seated correctly, the Hardware Error: 502 code will not appear.

    See attached pictures, one for an out or place encoder strip, the other for a well placed strip.

    Other
    faults that can bring up this error is a carriage rail that needs
    cleaning and oiling (so you might want to do that while your inside the
    thing), and also obstructions to the paper ways. Try removing paper
    jams, and put the printer upside down to shake loose anything that
    might jam the mechanism.

    Good luck!



    This one is of an out of position strip



    check that, botom picture is of an in position strip, top of an out of position strip

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  • Master
  • 3,037 Answers

What is the make and model please of this printer, thank you

Posted on Apr 07, 2008

  • Benjamin Patri
    Benjamin Patri Apr 07, 2008

    Please go to the website below to learn how to clean the printer to fix the problem, I am assuming that it is a lexmark, even if it isn't this would be good to try because printers are very similar still

    http://blog.forret.com/2006/02/lexmark-p.../

    If you have any further questions, please let me know, otherwise

    Good luck

  • Benjamin Patri
    Benjamin Patri Apr 07, 2008

    Hardware Error: 0502.
    On the multi function machine seems to be a coating on the metal rod that the cartridges travel on. Just wipe this rod with a kleenex and the problem seems to go away. Somehow it presents a drag on the cartridges and causes an error.


    There is no need to go through any more steps

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1 Answer

Only prints to four lines of page. error 0502 comes up on screen. thanks


The 0502 error indicates either a problem with the encoder strip or a faulty black/color cartridge. Refer to this article from the Lexmark website on Error 0502 on the Lexmark X6150/X6170 Printer LCD Display to determine the cause of the problem and resolve the issue. If error continues even after following the steps, please contact Lexmark technical support for additional assistance. Thanks.

Jan 07, 2011 | Lexmark X6150 All-In-One InkJet Printer

1 Answer

Printer error 0502


The 0502 error code could be caused by an unseated encoder strip or a faulty cartridge. Please refer to this article Error 0502 on the Lexmark X5130/X5150/X5190 Pro LCD Display for the troubleshooting steps. Let me know if you need further assistance. You can also contact Lexmark technical support for additional assistance. Thanks.

Nov 11, 2010 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

Hardware error 0502?


Error 0502 can either be caused by a faulty cartridge or the encoder strip. Here's an article on Error 0502 on the Lexmark X6150/X6170 Printer LCD Display. Just click on this link: http://bit.ly/b6uHJp. This should guide you on what to do when having this error. If error continues after following all the steps, don't hesitate to contact Lexmark technical support to further investigate the problem. Thank you for choosing Lexmark.

Aug 31, 2010 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

Printer displays hardware error 0502 wont print " HELP "


The 0502 error can have any of four possible causes:
- A faulty black/photo cartridge
- A faulty color photo cartridge
- A dirty encoder strip
- The encoder strip being out of position
.... most of the time, it's the encoder strip that is giving the problem..
goto
http://support.lexmark.com/index?userlocale=EN_US&locale=EN&page=content&segment=SUPPORT&productCode=LEXMARK_X5150&id=HO2707

May 24, 2010 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

Lexmark X160 is not printing at all or receiving Faxes. The error that keeps coming up is Hardware Error 0502. Please Advise.


ok sir pls see the link this is the helpfull for the error 0502 in lexmark x160 all in one inkjet printer...ok

http://blog.forret.com/2006/02/lexmark-printers-with-hardware-error-0502/

Apr 07, 2009 | Lexmark X6170 All-In-One InkJet Printer

2 Answers

Error 0502


Please click on this link:
then type in the printer model in the selection X6170 and then choose Lexmark X6170 and support page will open then you need Error type 0502 and you will get it trouble shooting steps...


http://support.lexmark.com/perl/support/support.cgi


Good luck...

Aug 12, 2008 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

Error 0502


I did as suggested by another poster, clean the area of travel(ribbon,travel bar, etc) with a clean damp cloth and now it seems the problem has corrected it self
so far anyways ........

Dec 10, 2007 | Dell A940 All-In-One InkJet Printer

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