When I turn my painter the scanner slowly goes across but doesnt stop when it gets to the end it contuines to click as if it is trying to get out. The fax light flashes on then all the lights flash on. it use to go fine please help me.
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Re: Trying to leave Machine
Do you receive an error message? Should be AF.
Open the scanner as done when connecting the usb cable. There is an "Z" looking cover going from panel to the right rear side. Open cover and simply take the flatcable out and reconnectit again to printers main board.
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Whats going on from the sound of it is something stopping moving the scanner up and down OR your scanner cant find its referance point. These dont normally bust a gear but do get dusty
You need to look at the scanner and see what it is doing on power up, is it trying to move as if threw the edge of the machine? (no white reference) so keeps trying and thats the noise the scanner movin a mm then another trying to find home but failing.. usally due to dirty mirrors or blown lamp..
Either way I'd watch a few times,... y0u know the lamp under the lid that moves up and down;0..
Yuor HP should turn on lamp and shine it in the inside edge of the machines copy glass near after power up
You can manual move it with power off to the other end and then after removing your hand plug it in and turn it on and see what the scanner does, I bet it moves fine untill it get near home then starts dancin untill it gives up throwin your error (aka dirty mirrors, just use clean lint free soft somethin, no chemicals just good clean of mirrors. or somethings stopping the carriage movin.
Let us know how you go.. Cheers
The Fix... if Im guessing right that is..... is to remove the Torx screws that HP use (need a a torx driver) that hold on the glass, it needs to come out so you can clean the scanner mirrors reflector and lamp (DANGER 240v live UNPLUG;) and ensure the systemt runs well up and down the scan rail, i think you have to fight to remove the plastic cover from the operations panel too,and on some the Doc feeder has to come off, but on yours I think its the op panel to go so you can get to a screw or something.
Its not drivers issue, hard ware issue.. Scanner assm faulty,replace it..For tech guys:Open flat bed glass, remove scanner assm clean inside reflector glass with ear buds & adf glass especially at home position.. lubricate on rail refix it back.. check it..
Under the top left side above the paper exit tray, there is a glass like lock that either unlocks the platen or locks it. If you accidentally touch it when collecting copied papers, you locks the scanner motor causing that clicking noise. Remedy
Check that lock and rotate it the other direction slowly till it stops.
If it does not solve this, open the document glass and check the the rail that carries the scanner. Oil it to make it smooth and no problem should occur. Also check that the motor is securely locked in its position.
The simple fix is to clean the reference strip under the glass. There is a white strip under the left edge of the glass that the scanner reflects off of in order to set up the scanner bulb intensity. When this strip gets dirty the the machine just keeps trying. I would remove the cover on the left side glass area with the 4 screws. On the bottom side you will see the white strip. Clean this with glass cleaner. While your in there I would go ahead and remove the large glass. Turn off the main power and pull out the scanner bar and clean 3 mirrors. One is the "slot" in the main scanner bar and then the 2 in the assembly to the left that trails the main scanner bar. Once cleaned put it all back together and this scanner bar "referencing" issue wil go away. If it does not (which is rare) then there is a problem with the scanner/ccd unit and the machine is really not worth repairing at this point.
Good Luck and Thank You for using Fixya.
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I called HP and they told me that the reset for this is unplugging the power cord from both ends and waiting for a count of 60. At first this worked but each time the power goes out in our home, the next time I turn it ion, it does this and tells me there is a scanner error after trying to initialize. Keeps running back and forth somewhere inside and not clicking in. Unplugging and counting no longer work. One day I fooled with it all day and it finally stopped. Now power went out again and it's happening all over again! Very frustrating. Can anyone help?
I had exactly the same problem with my OfficeJet 6110 as reported above (i.e. the scan head not knowing where the end-stop is).
This is how to fix it (this method worked for me)
1) Lift up the scanner/copier hinged lid. Around the edge of the scan glass are 4 Torx screws. Undo all four screws.
2) Carefully prise the control panel faceplate off. The buttons underneath are on a single panel. Slide this to the left and lift off.
3) Jiggle the lid of the scanner to get it off the main body of the printer.
4) Locate the scan engine motor (top right corner) and remove the two motor retaining screws (one on the left of the motor, the other on the right).
5) Lift out the entire mechanism (rod, drive belt, scan head) and turn over.
6) Thoroughly clean all glass and mirrored areas of the scan head. Also clean the scan lamp on the top of the scan head. Clean the tray inside the scanner (where the scan head travels back and forth). Also clean the inside and outside of the scanner glass pane itself.
7) Refit all parts, using the technique described above, in reverse order.
8) Switch on printer. It should now work OK.
Hope this helps, guys.
it doesnt sound like to much is rong with the scanner they all judder at start up. if there was a scan drive issue you would get a L3 error code. does the m/c continually tick over? if so then you may just be out of toner as the m/c will be trying to reach its toner levels and that can take some time.