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Posted on May 24, 2010
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Paper Jam 13.20 on HP 4015 - HP LaserJet P4015N Printer

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  • Expert 292 Answers
  • Posted on Jun 14, 2011
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13.20 PAPER JAM CHECK REAR DOOR


Media stopped in the paper path during power on or when the top door was closed.


Action:

1. Open top cover and remove toner cartridge. Remove all media in the paper path, and then re-install toner then open and close the top cover.

2. Open read door and pinch blue latches on fuser and pull it out. Inspect the sensor flag for correct movement and any paper obstructions in the fuser rollers. Re-install fuser and Confirm rear door closure.

3. Remove tray 2 and confirm paper is not jammed in the pickup area. Confirm paper size adjusters in the tray are correctly set for paper being used. (Do not set back paper stop to ANY)

4. Replace any defective sensors or flags


Hope this helps. Please keep us updated and remember to rate this answer.


TF

  • Anonymous Jun 14, 2011

    13.20 PAPER JAM CHECK REAR DOOR





    Media stopped in the paper path during power on
    or when the top door was closed.





    Action:


    1.
    Open top cover and remove toner cartridge. Remove all media in the
    paper path, and then re-install toner then open and close the top cover.


    2.
    Open read door and pinch blue latches on fuser and pull it out.
    Inspect the sensor flag for correct movement and any paper obstructions in the
    fuser rollers. Re-install fuser and Confirm rear door closure.


    3.
    Remove tray 2 and confirm paper is not jammed in the pickup area.
    Confirm paper size adjusters in the tray are correctly set for paper being
    used. (Do not set back paper stop to ANY)


    4.
    Replace any defective sensors or flags





    Hope this helps. Please keep us updated and
    remember to rate this answer.





    TF



    13.20 PAPER JAM CHECK REAR DOOR


    Media stopped in the paper path during power on or when the top door was closed.


    Action:

    1. Open top cover and remove toner cartridge. Remove all media in the paper path, and then re-install toner then open and close the top cover.

    2. Open read door and pinch blue latches on fuser and pull it out. Inspect the sensor flag for correct movement and any paper obstructions in the fuser rollers. Re-install fuser and Confirm rear door closure.

    3. Remove tray 2 and confirm paper is not jammed in the pickup area. Confirm paper size adjusters in the tray are correctly set for paper being used. (Do not set back paper stop to ANY)

    4. Replace any defective sensors or flags


    Hope this helps. Please keep us updated and remember to rate this answer.


    TF


  • Anonymous Jun 14, 2011

    13.20 PAPER JAM CHECK REAR DOOR





    Media stopped in the paper path during power on
    or when the top door was closed.





    Action:


    1.
    Open top cover and remove toner cartridge. Remove all media in the
    paper path, and then re-install toner then open and close the top cover.


    2.
    Open read door and pinch blue latches on fuser and pull it out.
    Inspect the sensor flag for correct movement and any paper obstructions in the
    fuser rollers. Re-install fuser and Confirm rear door closure.


    3.
    Remove tray 2 and confirm paper is not jammed in the pickup area.
    Confirm paper size adjusters in the tray are correctly set for paper being
    used. (Do not set back paper stop to ANY)


    4.
    Replace any defective sensors or flags





    Hope this helps. Please keep us updated and
    remember to rate this answer.





    TF






    13.20 PAPER JAM CHECK REAR DOOR


    Media stopped in the paper path during power on or when the top door was closed.


    Action:

    1. Open top cover and remove toner cartridge. Remove all media in the paper path, and then re-install toner then open and close the top cover.

    2. Open read door and pinch blue latches on fuser and pull it out. Inspect the sensor flag for correct movement and any paper obstructions in the fuser rollers. Re-install fuser and Confirm rear door closure.

    3. Remove tray 2 and confirm paper is not jammed in the pickup area. Confirm paper size adjusters in the tray are correctly set for paper being used. (Do not set back paper stop to ANY)

    4. Replace any defective sensors or flags


    Hope this helps. Please keep us updated and remember to rate this answer.


    TF



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Thank you for contacting FixYa with your printer inquiry.


This error message prompts when paper or obstruction holds a sensor switch or toggle open in the paper path. Paper can jam a sensor and make it think there is a jam when there isn't one.


Action:

  1. Start printer and listen for motor startup noises.
  2. Open top cover and remove toner cartridge and thoroughly check for small pieces of paper parts. Also locate the plastic sensor and inspect for proper movement.
  3. Open the back cover and remove the fuser by pinching on the blue release catches and pulling the fuser out. Should have an exit sensor - check for proper movement and/or obstructions.
  4. Remove tray 2 and make sure the paper adjusters are set to the paper size being used. Many times they go out of adjustment when paper is changed. Do not set to any.
  5. Fold a legal size or bond sheet of paper in half and then again the long way. We now have a tool that we can floss the paper path. Thread it through from above the tray 2 pickup and reach it from the top. Work it up and down while sliding it forth and back along the path. It should dislodge and clear the mystery obstruction.


It's possible the fuser has been changed out and the incorrect replacement has been installed. You will want to confirm the part numbers if so.


If the DC Controller has been changed you will want to confirm connections.


Hope this helps. Please keep us updated and remember to rate this answer.

TF

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