Question about PC Desktops

1 Answer

We recently got high speed internet from Qwest. It will not work. It keeps saying that the can't "ping" it. All light are green; power DSL, and the Ethernet. The internet is not. I have contact dell and qwest with no remedy. I have been told I don't have a IP address, or Lac, or Lan card? I just need an address to get this to work.

Posted by on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that gotĀ 5 achievements.

    Governor:

    An expert whose answer gotĀ voted for 20 times.

    Scholar:

    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 119 Answers

The DSL router/modem will receive an address from your ISP (Qwest) and will assign an address to the connected PC.

There should be a cable that goes from your DSL modem to your PC. It'll either be a USB cable (flat rectangular plug on the PC end), or a RJ45 (looks like a wider telephone plug).

If there is neither connection between the DSL modem and your PC, then the PC can't "talk" to the DSL modem, so it's not getting an address from the DSL modem.

Posted on Apr 07, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Network Connection Issue


Go to Control Panel, System, Hardware to Device Manager, and unistall
broadcom netxtream gigabit controller, and restart your computer
after restart broadcom netxtream gigabit controller will install automatically. once intallation finish, check your internet is getting in your PC

Tahank you

Jan 16, 2013 | Dell PC Desktops

Tip

Troubleshooting DSL Modems


Ever look at your DSL Modem and wonder what all those lights mean? Why do some flash, while others remain solid? What if your lights are different colors? How do you tell if your DSL Modem is working correctly?<br /> <br /> Each light on your DSL Modem represents a function. The light is an indication of whether that function is working properly. Sometimes the placement and title of each function can vary by modem manufacturer, but they are pretty standard in interpetation. If you look closely your modem, you might find that each function is labeled in small print to help identify them.<br /> <br /> A standard DSL Modem has a light for power, internet, ethernet, link and wireless connection. A healthy DSL Modem will have a steady green light that does not blink or flutter for all features other than internet, ethernet and wireless. A flashing or fluttering light indicates movement and useage. When you are connected to your DSL Modem wireless, the light for this feature will blink indicating a connection and/or active useage. If the internet connection is working properly the color of the light will be green. If the connection is working but experincing a problem the light can turn to yellow or orange. If the connection fails, the light on the DSL Modem can be red or absent depending on the problem causing the trouble. If your service is turned off by the provider, more than likely the light will be "off".<br /> <br /> If your lights turn a different color, are absent or your internet connection fails try power cycling your modem before reporting the trouble to your provider. Power cycling helps the DSL Modem to reset its connection and repair your internet services.<br /> <br /> If you are using a DSL Modem alone to connect to the internet (no additional router) you can power cycle it by first turning off your computer and then unplug the modem itself from the power source at the wall. Wait for 1 to 2 minutes and then plug it back into the power source and wait for the warm up to finish before rebooting the pc.<br /> <br /> The DSL Modem should go through the normal warm up procedures of blinking lights, making them all stable and solid green ect. You will know when its finished warming up when the features are set at solid green (other than eithernet, internet and wireless connection as explained above). When the modem finished the warm up, reboot your computer and check your internet connection.<br /> <br /> Power cycling your DSL Modem can help keep your connection healthy and running at optimal speeds.<br />

on Mar 30, 2011 | PC Desktops

Tip

Basic Internet connection Troubleshooting


Test if your actually connected to the internet.

This assumes web pages fail. if not pingtest.net is one of many great sites to test connection speed.

Select 'Start' button
Select 'Run'
Type 'cmd'
Select 'Ok'
This opens a command window. Black with white text.
Type "ping 4.2.2.2" without quotes.
If you see "reply from" then you are connected but you may need to test DNS resolution.

DNS test:

Same command window.
Type "ping pingtest.net" without quotes

If you get a 'reply from' then you can resolve DNS.

If any of these ping test fail start with resetting your connection, see ipconfig /renew and/or ipconfig /flushdns then reviewing your connections and possibly contact your ISP.

Doing a Repair on XP - Vista - Windows 7 does the same (but more) as ipconfig.



on Jan 01, 2010 | PC Desktops

1 Answer

Unable to connect to cable network after downloading network drivers


You need to be sure that your network settings are properly set. If you're behind a router, make sure that your computer is in the same network with it. Ping any website like google.com and see the result by entering this command in command prompt: ping google.com. Here is a picture showing what you should see if everything is ok.
12_18_2011_10_22_52_pm.jpg
If your result is something like "Destination host unreachable" or "request timed out" try this command: ping 173.194.66.103.If you have ping with the second command - you should fix your DNS input in Network settings. Usually for DNS server you should use the IP address of your router.If you have ping in both scenarios - you should check Internet Options of your Browser. Make sure you have entered proxy settings if you're using one. Make this initial diagnostic and write about the results so that I could help you.

Dec 07, 2011 | Gateway 505GR PC Desktop

1 Answer

Error6cb616b7in module avgtoo ~1dll:read address 0000000-4


Can you please give a little more details? is the modem still working? if high speed I am going to guess you mean Cablemodem, are the proper lights on/flickering? try unplugging the modem for 60 seconds and then plugging it back in and see if it reconnects. if it connects then turn the computer on adn try to connect then. if your computer cannot connect to the internet but the modem says it's online and you see the activity light is flickering, there is communication going on so there's a chance you may have a mess of spyware or malware on your computer. you can go to download.com and search for a free program there called "Ad-Aware" made by Lavasoft. it's a pretty good program i use to clean junk like that up. Also make sure your Antivirus is installed properly, working properly and updated and you've done a recent scan. other than that, I can't help very much without more information. Another easy hint, you did pay your internet bill right? :) did you try calling the ISP? what did they say?

Apr 13, 2009 | PC Desktops

2 Answers

Internet slow speed in all computers


There are many online tips available for the increase the internet speed.you click here.
Its contains the tips about the increase the internet speed.You can find Your internet speed in the site ipdetails

Mar 14, 2009 | HP Pavilion a6600f Desktop PC

1 Answer

Have internet connection but browser won't open


try pinging google.com from the problem pc.

  1. Go to START
  2. Go to RUN
  3. Type in CMD [hit enter]
  4. IN the dos window, type : ping google.com
  5. hit enter.
If your pc can reach google, it will ping back 4 successes

I would install and run spybot from spybot.com. That is a spy-ware checker program and is free.

Post back with results.

Dec 17, 2008 | Dell Dimension 3000 PC Desktop

1 Answer

Dell Desktop, wont power up..monitor goes blank


Remove the cable. Keep pressing F8 while you power on the system and choose safe mode, press enter. Screen will roll up a few pages and stops for a while. wait a few minutes. windows will start in safe mode Scan for viruses. Restart. It is a virus problem

Dec 16, 2008 | Dell Dimension 4600 PC Desktop

1 Answer

I can't get my acer laptop to connetct to the internet


cannot connect to the internet is a very tedious process. first try to contact your isp provider. are you using a wired connection or wireless? is it a dialup or dsl connection? try doing this first
turn off and unplugged both your modem and computer. once unplugged press and hold the power button of your computer for 5 seconds to drain all information in the memory. next you will press the power button of your modem (unplugged) to remove all information. then after 5 minutes try to plug the power cable of your modem and turn on your modem. wait till the modem lights stabilizes and gets green then plug back your computer and then turn it on. try connecting again
try also checking your ethernet port whether it has a light at the back indicating it is working
do this also
click start>run
at the run windows type cmd
then type this ping 127.0.0.1
if you get a 0%loss that means to say that your lan or ethernet card is good and working.
try resetting your internet explorer. pullup an explorer then click on tools>internet options>advance>reset or restore
check also under internet option under connection tab lan settings. click on lan settings and make sure nothing is checked in any of the box on that page.

Jun 20, 2008 | Acer PC Desktops

Not finding what you are looking for?
PC Desktops Logo

Related Topics:

71 people viewed this question

Ask a Question

Usually answered in minutes!

Top PC Desktops Experts

joecoolvette
joecoolvette

Level 3 Expert

5660 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18298 Answers

Are you a PC Desktop Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...