I have my mother-in-law's four-year old HP laptop at my house because she is going to give it to her granddaughter. First thing when I took it out of the case, the CD drive doesn't work, isn't recognized - in Device Manager it has the yellow exclamation point. This happened to my Dell laptop last year and I took it to the Geek Squad and they screwed it up so nothing worked - their supervisor had to fix it back (almost) to like it was before and they didn't charge me. I'm not sure if I should take my mother-in-law's in there but I don't know what to do myself. Does anyone have a way for me to fix it like the Geek Squad had said they were going to do? Thanks for your help, - - - kvhepler
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Okay. First of all is it a cd drive in your computer as opposed to a DVD drive? If you put a dvd into a cd drive it cannot recognize the dvd. A dvd drive can recognize a cd, but a cd drive cannot recognise a dvd.
Does your computer actually recognize the drive as being present?
If the drive isn't recognized by the computer try:
power off the laptop
Physically remove the cd or dvd drive
power -up the laptop without the cd/dvd drive
power off the latop and refit the dvd/cd drive
power it up again and see if the drive is
If the drive IS recognized by the laptop but won't play any disk it's probably the drive itself at fault. You can try gently cleaning the inside of the drive - the optic that reads the disk. However, the usual cause is failure of that optic which read the disk information. It cannot be repaired.
The alternative to fitting a new drive is to buy a portable dvd drive. They connect via a usb cable. Have a look on Ebay
If you have a dvd of any other OS .... insert into Drive .... when you turn on have it go to setup ... usually hit F2.... turn on the cd/dvd drive as first drive to load save reboot now your into your machine
you should be able to see all the drives in my computer .. there are youtube videos for you to change the password now
Have you checked in the list of devices if its listed there, if not, then its not being recognized by the mother board, try removing it and placing it again, just remove the screw under the lap top, its indicated with a little disc sign, once removed, then slide the cd rom out, and slide it back in placeand check if it works, if its listed, and theres an exclamation sign on it, then try updating the driver on it,
If neither of these works, then the cd rom itself may be bad, or the mother board may be going faulty...
paint *********** in law with white paint, preferably gloss (harder to get off)or even better two pack epoxy , she'll be scrubbing for hours to get that off. As for your husband trade him in for a newer model, the children need more fun in their lives, then maybe they wont be so abusive.
I'm assuming this is an internal drive since you are mentioning it not appearing in the bios. If the hard drive is not recognized by the bios check to make sure that the power and IDE or SATA drives are plugged in all the way. If there power, you will hear the unit spin up when you start the machine. If you do not hear the drive spin when the machine starts, make sure the power (for pin) plug is plugged in all the way and attached to the power supply.
If the drive does spin up, then verify the IDE cable (flat ribbon cable with long rectangular connectors at both ends) is plugged in all the way and that it is oriented in the correct direction. There is normally a key at the top (square pin) so that the cable only goes one way. If there is no "key," look at the drive. One end should be labled with pin "1". One side of your cable should have a line that is different than the rest of the cable (normally red). This corresponds to pin "1."
Make sure that the IDE cable is completely plugged in at both the drive and the mother board.
If this is a SATA drive, then you should verify that the SATA cable is attached firmly to the hard drive and the mother board. My guess is that your drive is an IDE drive.