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Marantz CDR500 has record bay which no longer opens. I was told some time back that this is not repairable and that Phillips, who made the drive, no longer makes them so it is essentially a total loss. Is this true? Thanks.

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  • Jukedoc1 Apr 09, 2008

    Thanks for trying, but if the answer were as simple as a slipping belt I wouldn't be asking. There is a known issue with these drives which Marantz says cannot be fixed. I was hoping someone out there might have some alternate solution other than throwing away a not very old and rather expensive piece of equipment.

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This is a tricky one, because from the view of an authorized Marantz servicer, the replacement "part" is probably the entire drive which may no longer be available. It is possible that the true problem is that the main drive belt is slipping. In that case, replacing the belt will fix the problem. As long as the unit is not under warranty, any service shop should be able to attempt a repair. They can not make it worse and perhaps can resolve it cheaply.
Dan

Posted on Apr 06, 2008

  • ABRsvcs Apr 09, 2008

    Perhaps you misunderstand. Marantz has no choice but to replace parts as listed. The drive is purchased from Philips and has no replaceable parts from Marantz' point of view. Carefully remove the drive and open it up. These have a small belt that you can purchase on your own. Try replacing this belt. Without seeing the drive itself, I can not state that this will resolve the problem. I can say that I have run into this problem as a warranty shop. the fix was to replace a belt. Because that belt was NOT a field available part (only the entire drive was), I could not fix the customer problem without replacing the drive.

    Dan

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