Question about Digital Cameras

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Sony Cyber-shot 1.3 Mega Pixel

I have not used my camera for awhile but on both my laptop and my desktop when plugging in my camera to the USB Port, I get a message saying "USB Device not recognized., one of the USB Devices attached to this computer has malfunctioned and Windows does not recognize it". The problem is the same message comes up on both of my computer and I have used 3 different USB cords. I am not sure what to do. I have Windows XP Operating System on my laptop and my desktop but have plugged into my desktop before. I did get the door fixed on my camera so it was not used for about a month. Please let me know what to do.

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  • Ibgidget Apr 06, 2008

    I don't recall having installed a program for the camera before and I checked the USB Serial Bus in the device program and I do not see a Sony Program. I have had the camera for about 5 years but I have always just plugged it in. I will look and see if I can find a program.

  • Ibgidget Apr 06, 2008

    The only thing is that the camera is the only thing I get the message on. I have a printer that I plug into the USB port and it works. Also a USB Mouse works but my camera is the only thing that isn't working. I would hate to do all of that for the port and find out it is my camera.

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  • 3,422 Answers

Hi,

Try out all these options one by one t fix your problem:

1)just try to unplug the device and have it connected into another PC (with USB port) and let it be recognized by that PC... when it is recognized, plug it again to the original PC it was previously plugged. i know it doesn't make sense but i believe there are some electrical factors that may cause this malfunction.

Another way is... just leave it UNPLUG for half a day or a whole day, and plug it again... probably it will recognize the device itself.
2)install the mainboard drivers of USB so that it can run USB 2.0 devices..........that's it..........

3)Backup your important data in the system partiotion. Then format it and reinstall windows XP fresh copy

4)Firstly, it's recommended that you make sure every one of your motherboard drivers are completely up-to-date, but you probably already knew that.

In XP, after a USB port isn't used for a long while the USB driver built into the OS sets the OHCI controller to suspend. When you plug a device back in, it can sometimes fail to 'wake up' properly. This problem was supposedly fixed in SP1 but there is a related registry hack that may still be able to help.

Run regedt32.exe and navigate to;

HKEY_LOCAL_Machine\SYSTEM\CurrentControlSet\Services\Usb

Create the Usb key if it doesn't already exist. Under this key, create a new DWORD value called DisableSelectiveSuspend and give it a value of 1. Then restart the PC.

A long shot perhaps, but I recall having similar problems with a USB hub built into my Microsoft keyboard and adding this key seemed to solve it. It wouldn't hurt in trying Sony Cyber-shot 1.3 Mega Pixel - icon_smile.png.

Alternatively, removing all entries relating to USB in Device Manager and all associated USB drivers will force XP into refreshing the USB driver stack.

Begin by unplugging all USB devices, then use Add/Remove Programs in Control Panel to uninstall any USB driver software. Next, boot up into safe mode and go to Device Manager. Once in device manager make sure 'Show hidden devices' is checked under the View menu. Uninstall all device entries in this order;

1. USB peripheral devices (printers etc.)

2. HID and/or Composite USB (Human Interface Devices) You're using PS/2 input devices so you may not have this entry.

3. USB Root Hub(s)

4. USB Host Controller(s) (Universal or Enhanced Host Controllers)

Then boot back into Windows (not safe mode) and it should populate the Root Hubs & Host controllers again. Proceed to plug your USB devices back in, starting with your powered hub. Be aware that most USB printers and scanners need to have their drivers installed first before you plug them in.

Goodluck,
Please don't forget to rate the solution as fixya..

Posted on Apr 06, 2008

  • Priya darshan Apr 06, 2008

    Let me tell you one thing even i had the same problem as of yours and the solution was to replace the camera and voila!! it worked.

    So i actually believe that the problem is with the camera not with the PC

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  • Master
  • 3,037 Answers

You should uninstall the program for the camera and reinstall it and then if that doesn't work let me know

Posted on Apr 06, 2008

  • Benjamin Patri
    Benjamin Patri Apr 06, 2008

    Here is what microsoft says to do when this happens

    http://support.microsoft.com/kb/871233

    Please let me know if you need further help and the outcome of this problem

  • Benjamin Patri
    Benjamin Patri Apr 06, 2008

    you can also try the following since you don't need software as you said

    To work around this issue, try one of the solutions below:



    1. Unplug the USB device. It is possible that the connection is not secure and has become loose. This is one
      of the most common reasons for an error in detecting a USB device.

    2. Use the Device Manager to scan for new and recently installed hardware. From the start menu, select the 'Run'
      option. In the pop up box, type in Devmgmt.msc and then click 'Ok'. From the 'Action' Mmnu, click 'scan for hardware
      changes'. This will make Windows recognize any new devices that are installed. Now, close all device managers and
      control panels. Now see if your computer will read the USB device.


    If that doesn't work, here is another option you can try:

    Disable power management of the USB hub. To disable the power management on the USB hub, follow these steps:



    • Click Start, and then click Run.


    • Type devmgmt.msc in the Open box, and then click OK.


    • Expand the Universal Serial Bus controllers' node, and then follow these steps for each USB Root Hub that
      is listed:


    • Right-click the USB Root Hub and then click Properties.


    • Click the Power Management tab.


    • Click to clear the Allow the computer to turn off this device to save power check box, and then click OK.


    Note: If you perform the following procedure on a laptop computer, you may reduce the battery life.

    Sometimes, simply unplugging the USB device and turning off the computer for twenty minutes and then restarting may
    solve the issue. If none of the above options have solved the problem, check the manufacturer's website for new driver
    information. It is possible that your drivers need to be updated.

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