Question about RIM BlackBerry Pearl 8100

4 Answers

Phone won't ring

My BB Pearl all of a sudden will not ring when I am called. Incoming texts give no notification as well. I went in and made certain I am not in "mute" mode on the profile section.
Also, now when I call someone, I do not hear a ring while waiting for the other party to answer.

Please advise here or at my email...

-Paul (Hitting400@msn.com) Same deal. My BB Pearl has decided to stop ringing on incoming calls. My profiles are set correctly. Can't find anything in the owner's manual that can help with this.

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4 Answers

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  • RIM Master
  • 13,433 Answers

Start by performing a full reset, if no effect, the phone needs to be repaired or replaced.

Posted on Apr 06, 2008

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  • Master
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Goto this link:

Select your model and get free fullsupport.

Thanks
Iqbal

Posted on Apr 06, 2008

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  • Master
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Hi,

The first thing you can try to fix your problem is Pull the battery out and let it reset for a few moments..

If this doen't work then:

Are you sure your profile did not somehow get switched or deleted?

Does the speaker icon have "zzzz" coming out of it indicating it is on silent or off mode?

Have you checked your Profile, Advanced, to see if things are on mute?

Are your tones still in the proper folder, have not been deleted?

Have you tried rebooting? Remove the battery and restart the phone.

After all this, if things are still amiss, call T-Mo support from a land line and have them check the phone with you.

Note: I mention all of the above "checks" because that is what the T-Mo tech support person will have you do, so might as well do all those tests and checks before calling them.

Goodluck,
Please don't forget to accept the solution as fixya..

Posted on Apr 06, 2008

  • Priya darshan Apr 06, 2008

    If your problem gets solved then please don't forget to accept the solution no.2 fixya..

  • Priya darshan Apr 06, 2008

    sorry its solution no.3..

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  • Master
  • 3,037 Answers

So your speaker works otherwise on the phone correct?

Posted on Apr 06, 2008

  • Benjamin Patri
    Benjamin Patri Apr 06, 2008

    some people have gotten it to work by just pulling out the battery but usually this is just a quick fix and the phone has the same problem multiple times. I believe a wire or connection within the phone is loose and if it is still under warranty, then I would take it to your dealer and have them deal with it. Please let me know you situation so that I can further assist you. Thank you

  • Benjamin Patri
    Benjamin Patri Apr 06, 2008

    Here is a place where you can get parts for your phone.

    http://www.bbrepairshop.com/

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