Question about SanDisk Sansa Clip MP3 Player

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Computer doesn't recognize MP3 player -

I recently got a Sansa e280 mp3 player as a gift. I've tried to download songs to it by copying songs to my laptop, using Windows Media Player 11. I have made a sync file, but when I connect my mp3 player to my computer, using the cable that came with it nothing happens. The "Start Sync" button does not light, and as player is not recognized. I've hit the "refresh device" button, and the "device refreshed completion" flashes, but I still can't download my playlist to the player.

when i plug in my usb kabel my sansa player says : ''connected'
But when i go in to my computer , i cant find the sansa clip
so what can i do ?

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  • 3 more comments 
  • Anonymous Apr 13, 2008

    my computer system does not recognize this music player.

  • Cypressneko Apr 16, 2008

    I've got the same problem, no matter what I do it's always considered connected on my Sansa e280 but my computer doesn't say anything.

  • dqnhorton Aug 15, 2008

    i can not put music on my mp3

  • countryboy_e Oct 24, 2008

    my computer cant recognize my mp3 player

  • Anonymous Oct 30, 2008

    I have plugged in my player using a different computer and it worked fine, now on my own compter when i plug it in it says it cant find the device? came with no software when i bought it, but it did come with a lime wire trial that was supposed to be free for 30 days and that didnt work either.

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Make sure you are using a data transfer cable, and not just a "Charge Only Cable"... There is a difference, and they may look similar and both connect via USB so it can be tricky.

Posted on Oct 28, 2008

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My Sansa e280 mp3 player want show on my computer can you tell me why

Posted on Oct 27, 2008

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Comment by vickisanchez, posted on Mar 19, 2008 IT FINALLY WORKS !!!!

Sandisk Tech support had me do the following:

- Turn it OFF
- Put it in the HOLD position
- HOLD the center button IN while plugging into USB port, continue to hold for 5 to 7 sec even after plugged in.
At this point MY COMPUTER recognized it. And it worked.

He also had me to:

- go to WWW.MICROSOFT.COM
- In the upper right hand search bar, type in MTP PORTING KIT
I did this and downloaded the first one. Now my Sansa Clip work perfect. I wish I would have talked to him last week before I returned the last one, for the same reasons.

If this does not help call the 1-800 # , opt #4, and ask for GUY (yes that is really his name) out of 5 or so calls to Tech Support he is the only one who knew what he was doing, and how to actually HELP.
GOOD LUCK

Posted on Apr 29, 2008

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You need to do a firmware upgrade eventually (available from the Sansa website), but for now:
Disconnect your Sansa player from computer, turn it off, hold in the volume + button and reconnect to the computer. Continue holding the volume + button until the "Found New Hardware" Wizard pops up - XP will load the needed drivers.

Posted on Apr 21, 2008

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1 Answer

Computer doesn't recognize MP3 player -


Check My Computer. If the PC recognises the Sansa player then simply add the songs by dragging the files into the player's icon on My Computer. Sometimes this kick starts the built in software included on the mp3 player.

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I think I have a solution. First you turn on the MP3 Player and then go to the menu. Go down to settings. Then, go to USB. Go down to "MSC" and hit the middle button. It should take you back to the settings menu. That means you successfully changed that setting. Now plug the MP3 Player back into the computer and open up "My Computer." It should show up. I hope this helps!

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I had the same problem, all you have to do is first turn on the Mp3.Then go to settings. Then go down to USB mode. It will probably say, auto detect.But instead scroll down to MSC. If that doesn't work try MTP.

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and changes the format of the hard drive

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Computer doesn't recognize MP3 player -


Make sure you have media player 11
If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
Download recovery tool off creative's website.
go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them

Also told Microsoft hotfix causes this problem try uninstalling the last hotfix
If that doesn't fix it try the USB cable

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