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SanDisk Sansa Clip MP3 Player
Problem for SanDisk Sansa Clip MP3 Player

Computer doesn't recognize MP3 player -




By daantch on Apr 06, 2008

" "
I recently got a Sansa e280 mp3 player as a gift. I've tried to download songs to it by copying songs to my laptop, using Windows Media Player 11. I have made a sync file, but when I connect my mp3 player to my computer, using the cable that came with it nothing happens. The "Start Sync" button does not light, and as player is not recognized. I've hit the "refresh device" button, and the "device refreshed completion" flashes, but I still can't download my playlist to the player.

when i plug in my usb kabel my sansa player says : ''connected'
But when i go in to my computer , i cant find the sansa clip
so what can i do ?
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Same Problem

Oct 30, 2008

-   I have plugged in my player using a different computer and it worked fine, now on my own compter when i plug it in it says it cant find the device? came with no software when i bought it, but it did come with a lime wire trial that was supposed to be free for 30 days and that didnt work either.-   Guest

Oct 24, 2008

-   my computer cant recognize my mp3 player-   countryboy_e

Aug 15, 2008

-   i can not put music on my mp3 -   dqnhorton

Apr 16, 2008

-   I've got the same problem, no matter what I do it's always considered connected on my Sansa e280 but my computer doesn't say anything.-   Cypressneko

Apr 13, 2008

-   my computer system does not recognize this music player.-   Guest

Best Solution

posted on Apr 29, 2008
Very Helpful)

vickisanchez
vickisanchez

Rank: Guide 
Rating: 97%, 219 votes
Comment by vickisanchez, posted on Mar 19, 2008 IT FINALLY WORKS !!!!

Sandisk Tech support had me do the following:

- Turn it OFF
- Put it in the HOLD position
- HOLD the center button IN while plugging into USB port, continue to hold for 5 to 7 sec even after plugged in.
At this point MY COMPUTER recognized it. And it worked.

He also had me to:

- go to WWW.MICROSOFT.COM
- In the upper right hand search bar, type in MTP PORTING KIT
I did this and downloaded the first one. Now my Sansa Clip work perfect. I wish I would have talked to him last week before I returned the last one, for the same reasons.

If this does not help call the 1-800 # , opt #4, and ask for GUY (yes that is really his name) out of 5 or so calls to Tech Support he is the only one who knew what he was doing, and how to actually HELP.
GOOD LUCK
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Solution #2

posted on Oct 28, 2008
Not Rated)

GoodLuck123
GoodLuck123

Rank: Apprentice 
Rating: 0%, 0 votes
Make sure you are using a data transfer cable, and not just a "Charge Only Cable"... There is a difference, and they may look similar and both connect via USB so it can be tricky.

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Solution #3

posted on Oct 27, 2008
Not Rated)

gwalk300
gwalk300

Rank: Apprentice 
Rating: 0%, 0 votes
My Sansa e280 mp3 player want show on my computer can you tell me why
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Solution #4

posted on Apr 21, 2008
Not Rated)

ThaMp3Doctor
ThaMp3Doctor

Rank: Guru  SanDisk Expert
Rating: 86%, 4652 votes
You need to do a firmware upgrade eventually (available from the Sansa website), but for now:
Disconnect your Sansa player from computer, turn it off, hold in the volume + button and reconnect to the computer. Continue holding the volume + button until the "Found New Hardware" Wizard pops up - XP will load the needed drivers.
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