Question about HP DeskJet 3930 InkJet Printer

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Can't Clear Paper Jam Message on HP 3930 Deskjet

I have an HP Deskjet 3930 and just cleared the paper jam in the machine. Now my computer will not recognize that I have done this. I have rebooted my computer, unplugged everything, restarted multiple times and cannot clear the message on my computer even though there is no actual jam on the printer now. What to do?

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  • Anonymous May 16, 2008

    My HP 3930 is doing the exact same thing. There is no jam, but the code will not clear and I am not able to print anything now.

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6 Suggested Answers

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Posted on Jan 02, 2017

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SOURCE: deskjet printer problem -paper jam still remains on the coputer mode.

printer is not working not printing

Posted on Dec 18, 2007

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hvpatel
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SOURCE: open door, clear carriage jam and press enter

eject black and colour both cartridge after that power on
if carriage block running properly for first intilization so problem
is your any one or both cartridge fail

if carriage block not move first time so check for encoder strip is
ok or not

Posted on Feb 28, 2008

SOURCE: Clear Paper Jam error -- but there is no paper jam!

I have the same problem. Answer? PUt the piece of junk in the trash and never, never buy brother products again. I called Brother and they had a refurb for more than what it cost me originally!!!!!

Posted on Sep 09, 2008

  • 523 Answers

SOURCE: printer keep saying print cartridge cradel is stuck and clear jam, but there is no jam.

check the sensor , either there is somthing stucking on the sensor you cannot see it, either the sensor it self becomes bad.

Posted on Apr 17, 2009

  • 86 Answers

SOURCE: paper jam in hp deskjet d2560

Most printers have an access panel located in the back of the printer that will allow access for removal of all of the paper. Remove any larger pieces by pulling slowly and gently on the paper.

Posted on Apr 25, 2009

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Hp 5660 photo paper jam from placing in wrong tray.


HP Printers - 'Paper Jam' Error ' HP® Customer Support

https://support.hp.com/ca-en/document/c04348351
This document troubleshoots how to clear different types of paper jams from error ... 5542, 5544, 5545, 5546, 5547, 5548, 5640, 5643, 5644, 5646, 5660, 5664, ...

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HP ENVY 5640, DeskJet 5640 Printers - A 'Paper Jam' Message ...

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Learn how to clear a paper jam hp 5660 photo paper jam Google Search

Jun 20, 2017 | HP Office Equipment & Supplies

1 Answer

Why won't the paper jam error code clear on HP 3930


First, check to make certain there are no small pieces of paper stuck in the gears of the rollers and carriage. You may have to reach in through the paper tray to move the carriage to see both sides. To do this, the printer must be unplugged.

If you are certain you have cleared the jam, I would do a power reset:
With the printer on -
* unplug the power cord from the back of the printer
* unplug the power cord from the wall outlet
* wait at least 15 seconds
* plug the cord back into the wall
* plug the cord back into the back of the printer
* printer should turn on by itself, if not press power button to turn on
* try to print a test page: (With printer on - while holding the power button in, open and close the front cover of the printer 4 times, then release the power button, self-test should print.)

The following link from the HP Support site is a step-by-step guide to removing paper jams. You may want to follow them to ensure you have cleared all the jams and reset the printer correctly.

The HP Product Stops Printing and the Power Light Blinks or Mechanism...

Jul 14, 2014 | HP DeskJet 3930 InkJet Printer

1 Answer

Middle light blinking message says paper


Look for any small rips of paper caught in a sensor back there. There are little "fingers" that the paper runs over and its all timed. if one of those sensors are jammed with something or sticky, error messages.

Sep 22, 2009 | HP DeskJet 550c InkJet Printer

2 Answers

Paper jam without any paper deskjet F370 all in one


Hi there,

Here is the most important thing to understand about paper jams in any printer....

The printer does not know if there is a paper jam anywhere in the printer.

What it does do, is respond to sensors ( optical sensors, either open or closed, by plastic flags). These flags are moved as paper moves through the paper path.

One example of a paper jam message when there is really no paper jam, is when the feed rollers are worn and do not pick up paper from the paper tray.

When you start printing, the printer expects that first sensor to open ( paper passes the sensor ) at a very specific point in time. If the paper did not get picked up from the tray, then the printer will ASSUME that the paper must be jammed somewhere because it did not reach it on time.

Now this will also happen if in fact the paper did get picked up and then jams prior to the sensor.

So... if you get the picture of how this works, understand then too, that if the printer is showing a paper jam message at power on, then one of the flags is open when it should be closed.

If you do not actually have a piece of paper holding this flag in the open position, then the flag is possible broken.

I usually see this kind of damage occur after a true paper jam, where the paper is removed either in the wrong direction ( pulled out back the way it was going instead of the way it should normally travel ), and this breaks the flag, or it was pulled out forcefully again, catching on and damaging the flag.

All of the above pertains to ANY printer, and not just yours. you must take care to fully inspect every inch of the paper path, from the paper tray, to the exit, use a flashlight, and look for the sensors and make sure they are not blocked or broken.

Good luck,

Cory

Nov 06, 2008 | HP DeskJet 3930 InkJet Printer

3 Answers

Paper Jam


hi y'all -

you share a frustrating problem... error message but no apparent error (jam)! it's one that's common to many models of printers and the result of many different causes.

I've seen it when I've printed on cheaper paper, or different (lower) grades with odd surface finishes. the sensors get dirty, or the printer/computer 'thinks' there's paper stuck where none exists. I've opened/closed paper trays 2-3 times and rolled feed rollers around multiple times, then closed printer paper drawers only to have the 3rd time of doing the exact same steps be the time it cleared the error message.

there are often very tiny pieces of paper stuck in weird places in the paper path in printers, too. if you did have a jam before the message started, is every little scrap of the page accounted for? there are also hard to get to places to find paper scraps in larger printers, but I'm going to assume you're all talking about home printers.

here are a few general HP support links you may find helpful for future paper jam messages for this model of printer.

this link is for general info for this model:
http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&dlc=en&product=304535&lc=en&jumpid=reg_R1002_USEN

this link is for general support for this model:
http://h10025.www1.hp.com/ewfrf/wc/solveCategory?lc=en&dlc=en&cc=us&product=304535

here's a link addressing paper jams in general:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=bud09189&lc=en&dlc=en&cc=us&rule=26353&product=304535

and here's one on cleaning your printer:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00016484&lc=en&dlc=en&cc=us&product=304535

hope this helps a little bit for future refs. remember that using good paper helps print quality and lessens printing problems. also, when you take a stuck page out of a printer, doing so gently will help ensure little scraps of paper do not tear off paper edges and get stuck in weird spots. it some times helps to gently, manually, roll the feed rollers a full turn around in the printer, too. patience pays! -JW50




Sep 02, 2008 | HP DeskJet 3650 InkJet Printer

1 Answer

Photosmart 7960


You didn't mention whether you had a jam to begin with but I will assume you did.

I would first try unplugging power completely since most machines don't really 'turn off' with the power switch or command sent from your PC so the error code might simply not be clearing.

Printers use a couple of different methods to detect paper jams; measure the time difference between the initial feeding of a sheet and when it reaches a small (and delicate) plastic flag or a photo cell that uses reflected light to detect the transported paper.

The flag could be jammed (or snapped off), the components responsible for detecting the paper could have failed or a photo cell obscured so it can non longer 'see' the paper.

There are only very few screws to remove in lower cost printers and the tab-slot construction goes together much easier than it comes apart; look well before prying.

Apr 11, 2008 | HP DeskJet 3930 InkJet Printer

1 Answer

Deskjet printer problem -paper jam still remains on the coputer mode.


my printer can't start a message appear : one of the composants may be expired

Dec 29, 2007 | Computers & Internet

1 Answer

HP D155xi - Error Message: Clear Paper Jam (when there is none)


Have an HP office jet d155xl printer and every time I put it on, it takes sometime to warm up then the "scanner failure" pops out on LCD with instructions to put printer off and on again. Same thing happens all over again.

Oct 18, 2007 | HP OfficeJet D155xi All-In-One InkJet...

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