Question about Garmin zumo 550 GPS Receiver

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When loading new Map Update i get the following error: "an error occured while querying your garmin gps for information. Please ensure its softwre is current and retry setup" This is a new unit - first time installing new software.

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Is the gps recognized by the computer? Is it connected directly on a usb port in the computer, if not make sure you do, no hubs or cable extenders, last but not least, is it fully charged and powered on?

Posted on Jun 12, 2008


I had the exact same problem updating my GPSMAP496, despite several tries. I then found the details below on the Garmin web site in the support area in a topic titled "How do I use the update DVD with my Street Pilot 2620". After following these steps the update ran perfectly the next time through, so it looks as though the problem is with Windows turning off the internal USB root hub part way through to save power. FYI, I was running on Windows 2003 Server as I couldn't contact the Garmin server from my Xp workstation for some reason, but these steps still worked even though it says Xp only.

Steps 1-12 are for computers with Windows XP only:

  1. Please right click on the "My Computer" icon on the desktop
  2. Left click on "Properties"
  3. Click on the tab that reads "Hardware"
  4. Click on the "Device Manager"
  5. Scroll to the bottom of the list and click on the (+) sign next to "Universal Serial Bus Controllers"
  6. One or more lines will read "USB Root Hub", right click on the first one
  7. Left click on "Properties"
  8. Click on "Power Management"
  9. Make sure there is no checkmark next to "Allow the computer to turn off this device to save power"
  10. Click "OK" to save the change and close the PROPERTIES window
  11. Complete steps 6-10 for all the USB ROOT HUBS
  12. Close all windows and return to the computer Desktop.
  13. Right click on the screen and select "Properties"
  14. Click on the tab labeled "Screen Savers"
  15. Click on the button labeled "Advanced" or "Power"
  16. Under "Power Schemes", make sure all settings are set to "Never"

Posted on May 29, 2008


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Garmin Nuvi 1350LMT Nuvi 1350 W map update error

Run the Garmin WebUpdater once more and apply any updates. Consider downloading and installing the lifetime map update to the computer and then use the Garmin Mapquest or Basecamp computer program to send the map data to the nuvi. Overall, it takes a little longer, but is better than trying to download directly to the GPS itself. If you're not having luck, it will probably be wise to contact Garmin Tech Support. It would be wise to mention the funky "once / month" GPS reboot issue with Garmin at this time too.

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Hi,<br /><br />To be able you register yourGarmin nuvi GPS, you need to have a Garmin account. Thereafter, you can proceed for the Garmin nuvi GPS registration. After you have created an account, you will have to enter your Garmin account to be able to register your Garmin nuvi GPS.<br /><br />Follow this link to create an account for your new Garmin nuvi GPS; Click here; <a href=""><br /></a><br />When the link opens, Under language, select English and below, click on "Automotive" icon. This will proceed to the next page.<br /><br />On top of "User-name", you will see "Don't have an account? Create one". Click on the "Create one". It is underlined and typed in blue.<br /><br />Now you are on the registration page. Enter your full name, e-mail address, user-name you would like to use and create a password.<br /><br />After filling all the required information, at the bottom of the registration page, you will see "Create Account'. Click on and and registration is complete.<br /><br />Further more, after the registration, you will need to update your map, follow the below directions;<br /><br />1. Plug one end of the USB cable into your GPS and the other end into your desktop or laptop computer. The GPS device will load the appropriate driver automatically, and a message on your GPS tells you that it is connected to your computer via USB.<br />2. Open your Internet browser of choice and type in the following web address: " "<br />3. Download the appropriate version of the software for your computer (Windows or Apple) and Install the WebUpdater by following the wizard (accept defaults).<br />4. Click "Start," "Programs," "Garmin" and " WebUpdater" to update your firmware and your maps. Periodically check and make sure your software is current.<br /><br />Lastly, for more information about the webupdater, click here; <a href=""></a><br /><br />I hope you found the above information helpful.<br /><br />Regards.

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1 Answer

I have 2 Garmin (205W and new 255W). I downloaded the new map update to my PC, and installed the maps onto my 255W. When I turned it on, all seemed well, but after I passed the safety screen, I got the...

It should unlock automatically.
Try reconnecting your device to computer and going onto the garmin site and get the website to check for updates.
If that fails to work, give garmin a call or send an email to them.
they are normally very quick.

Please dont forget to vote if you liked my answer


Feb 09, 2011 | Garmin Nuvi 255 GPS Receiver

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New garmin - got latest updates from garmin loaded it then it says maps not unlocked?

Garmin only allows you one free update for your GPS as long as you download and install it within 60 days after you purchase your unit. If you have tried to download any updates after your 1 free update without paying the update fee you would get the error you have mentioned. If this is your first update, or you have paid for it, and you are getting the error, the map has become corrupted. You'll have to contact Garmin's support and they will have to supply you with a code to use to unlock the map.

May 05, 2010 | Garmin n?vi 765T Car GPS Receiver

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Lost the information card should have anything you need to help you get going. You can download map updates or new maps altogether and save them to an SD card to load onto the device. You should be entitled to one free map update with your new device if you have not taken it yet. You can also download manuals as well; their website is pretty loaded with information and I have had good luck dealing with them.

Aug 30, 2009 | Garmin nuvi 200W GPS Receiver

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The Garmin C340 comes preloaded with maps while the I3 require that the maps be installed onto a micro sd card.

You can place the micro SD card into a SD adapter and use a regular card reader to download your maps. When the software ask for 'Device' to download to use the drop down arrow and find your drive letter associated with the card reader. Using a card reader will be much faster since the it is ubs 2.0 vs ubs 1.1

You could also go to Garmin website and download and install the USB drivers, see link below.

Dec 27, 2007 | Garmin StreetPilot c340 GPS Receiver

1 Answer

Screen says memory full and it won't map a route! GRRRRRRR

Hi, Please do not shoot the messenger (me) but this is a known problem with Garmin GPS units. According to Garmin Tech Support, this only occurs on Garmin units with older firmware. (Personally, I am not convinced this is actually true. I no longer have my Garmin C550, which I personally liked the best out of all the GPS units I have owned or used. I will buy another Garmin, probably a Nuvi, when this silliness sorts itself out.) Anyway, you have two options, neither of them acceptable to most people, including me. 1)Perform a HARD RESET which will wipe out all data on your unit, including your favorite points, Bluetooth connections, and almanac data (satellite information). Your unit will then need at least 40 minutes, with a clear view of the sky, to update the almanac and reacquire its location. To HARD RESET, unplug your C550 from the charger and turn it off. With the C550 screen facing you, press the bottom right hand corner of your screen and hold in (relatively firmly) and then press and hold POWER. You need hold both constantly for at least 30 seconds. Follow the instructions on the screen. See if any of your personal information is still there. If there is none, then you might as well perform Step 2 below. 2)Download and Load New Firmware onto the C550. Upgrading firmware is relatively easy provided you have a computer. Visit Garmin's website ( Go to "Support" .. "Updates and Downloads" and then click "Unit Software." Download the software called WebUpdater. Run that and follow its directions. The new Firmware (Software that is loaded into internal memory that does not need power to remember the information) hopefully will fix the MEMORY FULL problem. Good Luck and please post back if the fixes helped or not. I really want the new firmware to work so I can buy another Garmin.

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Sep 22, 2007 | Garmin StreetPilot i3 GPS Receiver

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