Question about Brother HL-2040 Laser Printer

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The printer is 3 yrs old. Last week I got the Toner light. It still printed OK so I kept printing. Then it stopped. I bought a new toner cartridge and installed it. The Toner light won't clear and the printer won't pring.

The same thing happened to my old HL 1440.

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  • 7 more comments 
  • MJSW Apr 17, 2008

    Toner light came on my printer and when I installed a new toner cartridge the toner light is still on and the printer will not print. Printer is only two months old.

  • DelosLarson Jun 03, 2008

    Same problem. Toner light will not go off, and will not print, even with a new cartridge.

  • laurieboggs Aug 28, 2008

    The printer is 1 yr old. Last week I got the Toner light. It still printed OK so I kept printing. Then it stopped. I bought a new toner cartridge and installed it. The Toner light won't clear and the printer won't print.

  • Anonymous Aug 29, 2008

    I have a similar problem, printer is about one year old and the toner light is staying on after replacing the toner cartridge.

    I've tried everything, unplugged it, took out cartridge and put back in several times, but the light just won't go off and therefore won't print.

    Has anyone solved this problem or is this just garbage now?

  • fripwoman Sep 08, 2008

    Have been printing with yellow light lit for some time and no problems, but now it just won't print anything.

  • lmillslagle Sep 18, 2008

    exact same problem, when I look at the printer status, it thinks that it is printing and it all appears to be normal on my computer screen.

  • danpants Nov 08, 2008

    Hi all. I'm sorry that I didn't post the solution to the problem that I posted many months ago. I finally dialed the phone number for Brothers technical support. The technician knew exactly what the problem was, the paper counter, a program inside the printer, did not reset when I installed a new cartrage. He walked me through a complicated sequence of pressing the Blue "GO" button on top of the printer, and waiting for several lights to turn on and off.

    Bottom line is that it worked and calling Brothers technical support was easy and fast.

    In compliance with full disclosure, MY WIFE MADE ME CALL. It must be that, ask for directions when we are lost thing, that men seem to have trouble with.

  • Anonymous Nov 21, 2008

    I had the exact same problem with the toner light and no printing. I called the Brother help line as was suggested (1-800-276-7746) and they also put me through a series of button pushes and now my printer is working great!

  • kicks23 Apr 26, 2009

    I HAD the same problem..but because of jorat1346's solution, now my printer can print! YAY! Thanks much jorat1346. You're the best! Btw, mine isnt a glass. It's a circular plastic located on either side of the toner.



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I got exactly the same problem and the "reset" didn't do anything. I fixed it by putting a piece of duck tape on magic eye on the cartridge.
Fallow those step to do the same thing as me:

  1. Open the front panel.
  2. Remove the toner and the drum
  3. Remove the toner FROM the drum
  4. On each side of the toner, there should be a little glass. Put the piece of duck tape on one of them. I put mine on the right side.
  5. Put everything back in.
  6. Turn on your printer if it's not already.
  7. Now, the low toner light should be gone and the green light should be on.
Now, you can really empty your cartridge.

Posted on Nov 06, 2008

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If the Drum LED is still lit after replacing the drum unit, the Drum counter may not be reset.
Reset the Drum counter as follows:

  1. Open the front cover.
  2. Locate the control panel button under the LED lights on the left side.
  3. Press the control panel button until all lights are lit, then release it.
    The Drum counter is now reset.

Posted on Apr 08, 2008


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