Question about Computers & Internet
My USR 9106 Wireless Gateway is just 3 years old and following an issue with my broadband internet access provider it stopped working. I cannot get the ADSL light to stay on and the status report is No Line. It is out of warranty and I feel like I have been abadoned by USR and my ISP. HELP!
I am currently getting access to the internet via a wired connection through the USB modem provided by the ISP. I have little technical knowledge so low jargon responses would be much appreciated.
Initially what I suspect is that your USR's connection to your ISP is intermittent but with that of the USB modem is consistent. This is clearly an ISP issue and should be resolved by them.
One thing you can try is to verify the integrity of the line splitter that is commonly used to split the 2-wire signal to the telephone and to the modem/router. You can actually remove the splitter and connect the telephone line straight to the WAN/ADSL input of the USR 9106 Wireless Gateway and check if their is an improvement or if your ADSL and WAN IP will light up consistently.
Alternately, if your ISP is too busy to attend to your concern, you can try mimicking the USR's WAN settings to that of the USB modem's. While still using the USB (provided by your ISP) determine its WAN IP settings. This would be IP address, Subnet Mask, Default Gateway and DNS. You need to access the USB modem to get this data. Should you need detailed instructions, pls post back the make/model of the ISP provided USB modem. If you were able to gather the information. Connect your USR 9106 Wireless Gateway (Ethernet 1~4) to your PC using a LAN cable and enter its configuration page. In its WAN/ADSL settings, use the numbers gathered from the USB modem. You may need to do a full hard reset on the router (rear panel) prior to putting in the numbers.
Hope this be of initial help/idea. If problem persists, pls post back as requested, how things turned up or should you need additional information.
Good luck and kind regards.
Thank you for using FixYa.
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Posted on Jan 02, 2017
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