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No Line on US Robotics ADSL Wireless Gateway

My USR 9106 Wireless Gateway is just 3 years old and following an issue with my broadband internet access provider it stopped working. I cannot get the ADSL light to stay on and the status report is No Line. It is out of warranty and I feel like I have been abadoned by USR and my ISP. HELP!
I am currently getting access to the internet via a wired connection through the USB modem provided by the ISP. I have little technical knowledge so low jargon responses would be much appreciated.

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  • Coops69 Apr 08, 2008

    Thanks Benimur, unfortunately I don't know how to find the WAN IP settings. It is a Sagemfast 800 E3 modem.

  • Coops69 Apr 10, 2008

    Hi Benimur,

    The sagem modem is a ppp version.

    However I have obtained the info by typing ipconfig/all in to the dos prompt.

    The config page of the usr gateway will not allow me to change any of the settings.

    I have done a hard reset by pressing the switch on the back of the gateway.

    Not sure what else to try.

    Any ideas?

  • Coops69 May 06, 2008

    Hi Benimur,



    Sorry Ihaven't been back to you I haven't had time to try the things you sggested in your last post.



    Anyway, I have now tried to configure my gateway with the settings from the Cable modem. Unfortunately I am still getting No Line as the status.

    I think I am going to have to bite the bullet andby a new gateway. Unless you have any further suggestions.



    Thanks for all your efforts so far any way.It is greatly appreciated.



    Regards,



    Coops69

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  • 6,966 Answers

Hi,

Initially what I suspect is that your USR's connection to your ISP is intermittent but with that of the USB modem is consistent. This is clearly an ISP issue and should be resolved by them.

One thing you can try is to verify the integrity of the line splitter that is commonly used to split the 2-wire signal to the telephone and to the modem/router. You can actually remove the splitter and connect the telephone line straight to the WAN/ADSL input of the USR 9106 Wireless Gateway and check if their is an improvement or if your ADSL and WAN IP will light up consistently.

Alternately, if your ISP is too busy to attend to your concern, you can try mimicking the USR's WAN settings to that of the USB modem's. While still using the USB (provided by your ISP) determine its WAN IP settings. This would be IP address, Subnet Mask, Default Gateway and DNS. You need to access the USB modem to get this data. Should you need detailed instructions, pls post back the make/model of the ISP provided USB modem. If you were able to gather the information. Connect your USR 9106 Wireless Gateway (Ethernet 1~4) to your PC using a LAN cable and enter its configuration page. In its WAN/ADSL settings, use the numbers gathered from the USB modem. You may need to do a full hard reset on the router (rear panel) prior to putting in the numbers.

Hope this be of initial help/idea. If problem persists, pls post back as requested, how things turned up or should you need additional information.

Good luck and kind regards.

Thank you for using FixYa.

Posted on Apr 07, 2008

  • 1 more comment 
  • Louie  Role
    Louie Role Apr 08, 2008

    Hi again,

    Appreciate your postback and additional information.

    Re your Sagemfast 800 E3 modem, to my knowledge, there are two (2) versions, PPP and 1483, pls which one do you have?

  • Louie  Role
    Louie Role Apr 11, 2008

    My compliments, not that many FixYa users are familiar with line commands.

    In any case, do you have a copy of the user's manual of the USR 9106 Wireless Gateway. The instructions are very detailed there. A downloadable version is here should you need it.

    If you should be interested, manuals for the PPP version of your modem is http://www.sagem.com/support/site/livret..." target="_blank" rel="nofollow" >here while the 1483 is http://www.sagem.com/support/site/livret..." target="_blank" rel="nofollow" >here.

    Looking forward to your post for any development(s) or even the lacck of it.

  • Louie  Role
    Louie Role May 06, 2008

    Since you are not having the same issue when using the USB modem, then it would be safe to say that the ISP/line is not a problem. Further as you have posted, you have exhausted all user available remedies and the USR Gateway is still non functional, then your idea of replacing your gateway would seem the only option left.

    I wish you luck with your project.

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