Loewe is not importing into the US, however, they still contract with Panurgy (based in NJ) to provide service to US owners. Call them at 1-866-563-9387, and they can advise on what to do, or provide an in-home service call to repair using original parts.
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you've to enter its service mode to do this. If you wish to get some details; check the site linked here. Pull up older posts. http://electronicshelponline.blogspot.com/ Service mode entry, adjust and exit procedure to many popular brand TVs are given. Never forget to exit the service mode, after all adjustments have been done.
Any operation outside normal parameters would be considered "broken". Most broken TVs are repairable by a competent servicer for less than the price of a new one. A symptom like this however is the exception to the rule. It may very well be not cost-effective to repair. This is why most repair shops charge a bench fee for evaluation. If it is worth the peace of mind to know for sure then the investment of the minimum fee would be necessary.