I have a HP laptop and I seem to have lost my wireless internet connection. I already restarted my modem and contacted my cable provider. It seems that my wireless thing in my computer is no longer there?
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Here are some troubleshooting steps that you can do so you can isolate whether the problem is with the router , the modem or your pc. 1. Disable / enable the wireless connectivity in your laptop.2. Restart the laptop. Then check if it is working. If not, go to the next step. 3. Restart your modem and router by unplugging the power cord on the back of the devices. Wait for the devices to load, then check if it is working. If not, proceed to the next step. 4. Try connecting your laptop to the modem directly by using an ethernet cable. If it did work, the problem is with the router. Its best to call the manufacturer of your wireless router if that's the case. 5. If step 5 still didnt work when you already connected your laptop directly to the modem, the problem is with the modem itself. Call your internet service provider and they'll do troubleshooting steps on their end too. Hope this was helpful! Have a great day.
Please connect your computer directly to your DSL / Cable modem and check if your internet is working fine, if not turn off your modem and restart after a minute or two.
Now check again if the internet is working by directly connecting your laptop to your modem. if it is not working, contact ISP. if it is working, turn on your router and check if your wireless connection is working.
If you wireless connection is still not working, please check if you have plugged the modem to the internet / WAN port behind your router.
Also try logging to your router page (refer to manual for procedure) and try changing the wireless channel.
I would start my first rebooting the main modem. Once that is up, reboot the wireless router. Once that is uo, reboot the laptop. Try to connect.
If that does not work, eliminate the wireless router and connect the laptop directly to the modem via Ethernet cable and reboot the computer again and see if it works. If it does, then it is something with the wireless router. If it doesn't, i would contact the provider so they can verify that they can see your modem on their network. If they cannot, they will advise you further (hardware/cabling issue). This is all assuming that nothing has been changed on any settings of the laptop, router or modem.
the fact that the computer and modem are not in contact with each other, means that we really don't know that the modem is not connected to the internet. i'll assume you've tried all lan ports on the modem.
did you attempt a connection with another computer? another modem?
Help & Support has everything that's in the owner's Guide. Just ask it.
Top left button, above the keyboard, is Wireless On/Off.
If nothing happens, go to CONTROL PANEL / NETWORK CONNECTIONS. R-click on Wireless Network Connection. L-click DISABLE. Wait about 5 seconds, do it again and L-click ENABLE. That should reset the modem and get things going.
After you establish an internet connection, go to START / PROGRAMS / HP / HP (SOFTWARE) UPDATES and install the latest patches. They will include aa newer version of HP Wireless Assistant