Question about 2wire 2700HG-B Router (2700HGB)

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2Wire 1701hg gateway- Broadband Access problem

Hi,

recently, the "Broadband Access" light on our 2Wire router turned into a lovely shade of red, and we lost the ability to connect to the internet. We tried reinstalling the software, but to no avail. We had an identical model sitting around, so we set up that one in the old one's place. The broadband access light is now green, but we still cannot connect to the internet on any computer, including the one directly attached to the router.

So obviously we are not techs, and we are trying to narrow down what the problem may be. Someone suggested that the WAN settings may need to be changed in order to make the new one work. How would this be done, and is this the solution? Any suggestion would be awesome. Thanks!

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Hi! have you used this other identical 2wire modem before? if this other 2wire modem (is it the same 1701hg?) well you may need to configure the settings first. also 1000 series modems usually have 3 lights on it; power, broadband link, and local network. if these 3 lights are on, you may need to access the modem's user interface. assuming that all lights are green, on your computer directly attached to the 2wire, open up any browser, type in gateway.2wire.net. it will give you the network at a glance page. click on run system setup wizard, type in the system password. on the ppp authentication page, please check if it has your username & password (this is the one that you set up on your internet acct w/ your ISP), the next screen will establish a connection. (please tell me if you've got any error messages...)

Posted on Apr 08, 2008

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Posted on Jan 02, 2017

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What type of internet access do you have (DSL or cable)?

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1. Unplug the modem, router and turn off the computer.
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3. Plug the router back in.
4. Turn the computer back on.

Let me know the details for the above questions if we need to go further.

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