recently, the "Broadband Access" light on our 2Wire router turned into a lovely shade of red, and we lost the ability to connect to the internet. We tried reinstalling the software, but to no avail. We had an identical model sitting around, so we set up that one in the old one's place. The broadband access light is now green, but we still cannot connect to the internet on any computer, including the one directly attached to the router.
So obviously we are not techs, and we are trying to narrow down what the problem may be. Someone suggested that the WAN settings may need to be changed in order to make the new one work. How would this be done, and is this the solution? Any suggestion would be awesome. Thanks!
An expert who has written 20 answers of more than 400 characters.
Re: 2Wire 1701hg gateway- Broadband Access problem
Hi! have you used this other identical 2wire modem before? if this other 2wire modem (is it the same 1701hg?) well you may need to configure the settings first. also 1000 series modems usually have 3 lights on it; power, broadband link, and local network. if these 3 lights are on, you may need to access the modem's user interface. assuming that all lights are green, on your computer directly attached to the 2wire, open up any browser, type in gateway.2wire.net. it will give you the network at a glance page. click on run system setup wizard, type in the system password. on the ppp authentication page, please check if it has your username & password (this is the one that you set up on your internet acct w/ your ISP), the next screen will establish a connection. (please tell me if you've got any error messages...)
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
hi! first of all, let's try to make the broadband link light turn green. open any browser, go the modem's UI by typing gateway.2wire.net or homeportal/setup on the address bar, follow the onscreen instructions on running the system setup wizard. it should make the broadband link green now. for wireless connection, click on the airport icon, and select on the SSID or network name in the drop down menu. if ssid is not on the drop down menu, click on other. type the SSID in the network name field and wireless security is none. (SSID is the last 3 nos. of the SN)
and click on the firewall icon. Click on firewall settings and, if prompted, enter your system password to reach the advanced settings page. select the computer that will function as the VPN server. In the left column, select PPTP server. click on Add, then done. or try changing the IP scheme to the
172.16.0.0/255.255.0.0 or 10.0.0.0/255.255.0.0 schemes by accessing gateway.2wire.net, go to home network icon, then advanced settings. but if you manually configure or disable dhcp, be sure to write down the subnet mask & IP assigned to the 2wire then click on save. if all else fails, run it on DMZPlus mode, however this solution will allow all inbound traffic to the computer. if it still doesn't work on DMZPlus mode, the VPN is either using the same IP scheme, is using IPSec 50 or 51, or will not work with the 2Wire gateway.
I've not used one of these 2wire boxes before, but I believe the default router's address is 192.168.0.1. Try this instead of gateway.2wire.net to see if you can gain access to the router. This is just the starting point, but see if it works.
Here's a link to, what I believe is, the router's manual.
Before you rate this please let me try to help some more. This could be a multi step process...