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I have a Simpletech 320GB portable hard drive. My computer is not recognizing it when I plug it in. I have plugged both USB connections in with no success. I have also tried using a different computer, again with no luck. I have also tried using an external power source wih no satisfaction. The red light comes on when I plug it into my computer and I can hear the drive spinning, but the blue light does not come on. I'm thinking I have to have it repaired or replaced (it's only about 2 weeks old), but I need files that are on it this week. Is there any way to get the files off there before I send it to be serviced?

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I think it is your hard drive enclosure, and not the hard drive itself.

I would try a USB 2.0 IDE/SATA Serial ATA Hard Drive Adapter Cable Kit, I use mine all the time in repairs, this would be your best bet for getting information off your hard drive. http://insidecomputer.stores.yahoo.net/usb20toidsea.html

I have a Simpletech 320GB - df95719.gif 9f5f2d0.jpg
Another thing to try, is to take the hard drive out of its encloseure and install it as a second drive on your computer, and see if you can read it that way.

Posted on Apr 06, 2008

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Ihave Simpledrive 500GB external hard drive but now all of a sudden my PC does not recognize it when I go to my computer and look for it


If you have a SimpleTech SimpleDrive connected to your computer and you're experiencing problems with the external hard drive, there may be several reasons why it's malfunctioning. Troubleshooting your computer can help rule out common problems and the possibility that the hard drive may be defective. If you recently purchased the device and suspect there is something wrong with it, return the defective drive to SimpleTech or the reseller for a replacement.

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