Cartridges will not stay in & cannot see the device in 2003 enterprise
I was given a Rev 35/90 USB external drive from work (ex unit from backup process).
When powered up every time i insert a cartridge (i was given 3) after around 5 seconds they all just eject - they wont stay in.
I've got the device connected to a dell 2940 poweredge server running 2003 server enterprise. I've installed the latest driver software from iomega and the device now shows as a USB disk under disk drives in device manager not as a CDRom as it did before the drivers.
Am i missing something basic? Do you think the device is faulty?
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what drives are inside as these units can come in several configs. For all SCSI units the Adaptec 29320 is good for fiber the qlogic cards are my prefered cards.
Drivers are available from sun for the library and drives although you can sometimes use the standard windows drivers for many drives. (search for LTO as the tape drive manufacturer in win drivers for LTO) Although best to use sun drivers if at all possible.
Library comes up as a medium changer in device manager.
What backup software are you using? If Backup exec then the latest version already comes with their drivers built in
First off, I have to say that I have had nightmares with Quantum tape libraries. It is possible that they are still manufacturing lemons. I had one replaced 4-times and it still did not work!
Start troubleshooting by making sure that it is identified by the controller card it is connected to. You should see this during the server POST before Windows starts. If you don't see it there then Windows definitely won't see it. Send it to Quantum for service.
If the controller sees it then make sure that you are using the Backup Exec drivers. Never use the manufacturer's drivers with Backup Exec. Veritas, now Symantec, has a downloadable utility called the Device Driver Installation Wizard that will make sure you have the correct driver loaded.
The error is because the driver isn't loaded for the device. Look up how to add the device in symantec help. If windows recognizes it already then usually you can go to devices and add teh device from within symantec.
Hi. This is from Dells site regarding automatic ejection of tape once inserted:
The PowerVault 110T DLT VS160 Tape drive reads and writes DLTtape
VS1 cartridges. The PowerVault 110T DLT VS160 Tape drive can read - but
not write - DLTtape™ IV cartridges written using the DLT1/VS80 format. NOTE: The PowerVault 110T DLT VS160 Tape
drive automatically ejects any other cartridge types and any cartridges
whose format it cannot read. Make sure all cartridges that you want to use
for writing are DLTtape VS1 cartridges.
Perhaps your cartridge is improperly formatted or is of the incorrect type?