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you might have to uninstall the mouse and its drivers then restart your computer then reinstall the mouse and its drivers click start control panel mouse you should see 4 tabs buttons,pointers,pointer options and hardware under hardware you can troubleshoot also you can select properties under driver you will have the options update driver,rollback driver or uninstall and under hardware you can troubleshoot in xp click start right click on my computer select properties device manager control scroll to mice and pointing devices you might see a yellow question mark? right update driver in make sure the battery is good (has full charge)also you might test the usb device for the mouse is inserted correctly into the usb port (if applicable) Windows 7 hope this helps don
Plug in the reciever into the computer and make sure the mouse has fresh batteries. Once you are in Windows, press the link button on the receiver. The indicator light should start blinking.Then within two seconds press the link button on the bottom of the mouse, the indicator light should quit blinking.After re-linking the devices move the mouse to see if it moves the cursor.If the cursor does not move, then move the mouse and see if the indicator light on the receiver blinks.If the device does not blink then try re-linking the devices again.
Welcome to Fixya Support I am Michelle, and i will be assisting you regarding the issue
Please refresh the wireless connection
in order to do so please press and hold down the connect button at the bottom of the mouse and the connect button on the receiver together and release both the buttons together.
this should referesh the wireless connection.
Nope have to throw it away and buy another. I've had this same problem every 3-4 months: works fine then it disappears from device manager then it works again at random. I end up replacing it after my curser stops moving for minutes at a time. After a few months the replacement does the same thing. My 5th replacement will be Kensington, Logitech apparently sucks
Hope this helps others. My mouse stopped controlling cursor but buttons worked. Problem was it would not work on a black table. Slip a piece of white paper under it and waaala! It works. I'm thinking optical mouse and dark surface might be an issue.