Dyson ball kickstand seems to be stuck - vacuum won't stand up

Hi there, it's Jack at Dyson.

If your DC25's ball seems to get stuck, this is likely to be because the post-motor filter is out of position, and is catching on the inside of the ball shell. This is simple to resolve - the video below shows how to remove and replace the post-motor filter. Push it firmly back down into position until you hear a click from the red catch.


If for any reason you find that the issue reoccurs, the best course of action would be to contact our experts directly so we can help make sure the filter isn't damaged in any way. If it is, we can take some further details to confirm whether a replacement is covered under your Dyson guarantee.

You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Make sure the filter cover is on properly. If you can't see what is restricting the ball from turning. You might have to take it to a Dyson service center.

Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC25. If the ball shell won't rotate, it's likely that the post-filter is out of place. To resolve this the filter should be removed then pressed back down into place firmly - you should hear and feel a click from the red filter catch once the filter is correctly secured:


If you have any further difficulty with the ball or the filter after giving this a try, please get in touch directly as I'm confident we can resolve this for you. You can reach our experts by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

you need to get the peg back in the groove,this video will show you

Hi there,

I'm sorry to hear you're having difficulties with your DC24. The issue you've described sounds unusual, and we'd appreciate the opportunity to run through some troubleshooting with you over the phone. You can call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US) - please have the machine to hand when you call.

We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support

Hi there, Sorry to hear you're having difficulties with your Dyson cleaner. I wonder if your cleaner is actually a DC25? If so, it's possible that the stabiliser pedal has become misaligned. However, if you do have a DC24 and are having trouble standing it upright, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 08002980298 - our Helpline is open from 7am until 10pm, 7 days a week. Kind regards, Jack Dyson Online Customer Support

Hi there,
I'm sorry to hear you're having difficulties with your Dyson cleaner. From your description of the issue, it sound as though you may own a DC25, rather than a DC28. To realign the stabiliser pedal so the cleaner will stand upright, please follow the simple steps shown in the video below.
If you have any further questions about using or maintaining your Dyson cleaner, please get in touch with us directly on 08002980298 (UK), or 1866MYDYSON (US).
Kind regards,
JackDyson Online Customer Support

Hi its Darran at Dyson.

So that we can help resolve this, please call our Helpline on 0800 298 0298. One of our advisors can through some simple checks with you which will hopefully resolve the problem.

We look forward to hearing from you.

Kind regards
Darran
Dyson Customer Service

Solution to Dyson Ball wil Not stand up / Kickstand will not go down:

I had this problem on my Ball. The metal guides on the red foot lever had jumped out of their tracks and you have to get them back into the guide tracks on the rear wheel assemblies. I pulled on the affected wheel assembly to get the metal post on the red kickstand to reset it where it should be.

solved this today by folding the upright part back as far as it would go, and wiggling it a little. It clicked back into place.