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Often, older printers do not have drivers for Windows 7. Mostly because the manufacturer decided that this printer is too old to develop new drivers. The only possible solution would be to use Windows Vista drivers. Vista drivers are similar to Windows 7 and have worked for me in the past.
Depending on the make and model of your computer and operating system, you'll need to disconnect the printer. Download and run the patch(printer cleanup utility) until you're prompted to restart your computer.
Restart your computer.
Install the proper drivers. You'll get a message, the printer is not connected. Connect the printer at this time(powered on)
If using Windows 7, install the Vista drivers in the compatibility mode. Vista 32-bit for Windows 7 32-bit and Vista 64-bit for Windows 7 64-bit.
Links to the patch/drivers and installing in the compatibility mode can be found at...
windows Vista 64 bit it is important to run the Vista patch that you can download from the Dell website (Downloads and drivers). Run the patch, after removing the printer USB cable from
the computer then Restart the computer as the patch suggests and then install the Vista specific drivers, which also need to be downloaded from Dell Website. Again, do not connect the printer unless the installation software asks you to to do so Hope this will fix the problem
For windows Vista; it is imperative to run the Vista patch which can be found on the Dell website (Downloads and drivers). Make sure that you run the patch, after removing the printer USB cable from the computer. Restart the computer as the patch suggests and then install the Vista specific drivers, which also need to be downloaded from Dell Website. Again, do not connect the printer unless the installation software asks you to. For scanner issues, those who are unable to get anything scanned to their computer, and are able to print, it is essentialy a Firewall/Anti-virus issue. You can check that out by trying to scan using an application such as MSPaint (Start> type 'mspaint' > hit enter).
Maybe your USB port or USB cable is not working? For sure you need to get the latest drivers for Vista, Try to download the driver from Lexmark website at http://downloads.lexmark.com/cgi-perl/downloads.cgi?category=Drivers&ccs=229:1:0:552:0:0&searchLang=en&os_group=Windows%20Vista
If that still doesn't work, see if you can get another USB device to connect to your computer - like a USB Flash Drive (or "thumb drive").
First, you need to try update the latest microsoft office patch file from microsoft or you can open the MS Word, go to "HELP" menu select the update MS Word or related. Try the latest patch file first. You also can try windows update and select custom update, see their list have this problem solution or not.
Second, you need to go to HP website download latest driver for LJ1020 and suitable use on Vista.
Lastly, if still not solve the problem, you need this problem/issue to microsoft, ask their solutions.