Question about Acer Aspire 5580 Notebook

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Cannot open DVD disc

Hello,

I am not able to open any disc when I insert it into the drive.
The drive mechanism will run but after a while, error message : "Please insert disk into Drive E" appears. This message appears even though the disc is already inside.
I checked Device Manager and the drive is OK. I then uninstall and re-install the drivers for this device.
When I checked the device properties with the disc inserted, it opened a blank window with no data.
I checked Microsoft Support - knowledge base but couldn't find any solutions.
Greatly appreciate your assistance. Thanks.

Brian

Posted by on

  • Brian Lok Apr 06, 2008

    My drive is DVD drive.

    "HL-DT-ST-DVDRAM GSA-T10N ATA Device"



    I did clean as you mentioned and put in a CD. The problem still there. Is there any other thing that I can do before considering replacing the drive?



    Thanks.

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  • 652 Answers

Brain,
Is your drive supports DVD? Try to put a CD disc and see its reading or not. If this problem occurs for both CD's and DVD's discs then you might have problem in your drive lense. and if it only reads CD then your drive might not be supported for DVD's.

try to clean your drive lense using CD head cleaner, it might solve your problem, other than you have to replace your drive.

Thanks
Iqbal

Posted on Apr 06, 2008

  • Iqbal Husain
    Iqbal Husain Apr 06, 2008

    Even if after cleaning its not working then we have to repair or replace it. And I will preffer replace not repair.



    Thanks

    Iqbal

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