The drive is a HL-DT-ST DVD+-RW GSA-H73N and I can not drag and drop to burn files on to the disk. I get the error "Windows encountered a problem when trying to copy this file. What do you want Windows to do? Retry/Cancel"
I can burn disks by using Roxio, it reads information fine from burned disks. The enable CD recording button is checked, I have updated the firmware for the drive, there are no new drivers that I can discern, the drive has been uninstalled/installed, and I have Repaired Windows. Ideas? Thanks!
I have a dell inspiron 530 and i have a slideshow movie business that i operate from my pc i have nothing special other than what came with computer!! anyone that needs help with burning i can help. i am on kudzu.com under memories my name is george
I have a dell Inspiron 530 that can only burn with Burning Software (Roxio, Nero)... but can't burn using Windows CD burning... nor will it work with CloneCD or CloneDVD... DELL tech support was somewhere between useless and a peanut butter sandwich.
Tried Firmware upgrades, windows update, spyware/virus checks... everything... it WILL NOT BURN. I have two burners.. LG GSA-H73N and a Samsung S203B... both have exact same problems. Tried reinstalling software, hardware, reboots, swithing order of drives, no joy.
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Sadly it sounds as if the drive has died/is dying. You could try cleaning the head with a CD/DVD head cleaner, as sometimes you can get a tiny piece of dirt on the lens. Another method to try is to blow hard (but avoid spitting!) into the open DVD tray, which can sometimes dislodge any dust. If all these fail, open the case, and check that the cables are securely attached.
Sadly, if none of the above work, the only likely way is to replace the drive itself.
Go into the bios of your Dell and ensure that the Sata HDD 0 is being seen by the bios and that it has not been switched with the DVD. Make sure that the sata cables on the main board are plugged in correctly the hard drive should be in sata port 0 and on some dells it's sata port 1. Make sure in the bios that the Sata HDD 0 is enabled.
i) when you start your system press button(F8 or F10 or DEL) so that you can go into BIOS menu now try explore BIOS menu and see whether
a) SATA 0 - ST325082045 3.ADG b) SATA 1 HL-DT-STDVD +-RW GSA H31
are just visbile(in sense, you can see them in BIOS writen ), this will make sure system is able to detect them, we will be assured that your a)HARD DISK b) DVD writer are working perfectly ......
if so without any hesitation format or reload system with Windows Vista....
ii) if otherwise any one of them or both are not visible in your BIOS Menu like a)HARD DISK b)DVD writer
try to open your computer tower and locate cables that are going to ur DVD writer, HARD DISK and reseat them(just remove the cable and place them again), by this way we are making sure that no loose connections are existing..............you can even try new cables .......
now restart ur system and go in to BIOS menu and repeat the step (i) ....
if you are enable to see any one or both
a) SATA 0 - ST325082045 3.ADG ....................HARD DISK b) SATA 1 HL-DT-STDVD +-RW GSA H31................DVD WRITER
then you are having problem with either HARD DISK OR DVD WRITER and you have to buy them .....
I had the same problem. I finally got a knowledgeable tech at Gateway who knew that a patch had to be downloaded. I'm sorry but I don't have the link anymore but you might be able to find it in there white papers now that you know that it exists