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Make sure you have connected the bluetooth correctly, if you have and
it still doesent work, your phones bluetooth capabilitys my be Gliching
or broken. Also make sure you turn the volume All the way up.
hold down hook button until blue indicator goes solid blue
(mic FOLDED IN) flip out mic quickly and go to settins on phone and select bluetooth or connections and select find/add bluetooth device and select bond or pair enter passcode 0000.
select done and blue light should now be blinking indicating it was connected
It might be a problem with their sound setting. If their speakers are on while using the mic, they might get some feedback that could be the cause of the echo. They may even just have to tweak their mic settings (through the control panel sound options or their soundcard options).
I bought a new HS850 and guess what, I got this hearing problem on the very first day ...phew ! I did the pairing with my Motorola A1200 phone and it worked for once, even the sound was coming in the earpiece and then I put it to charge for the first time and once done, I again started it up and it got connected with the phone and after that there was no sound in the ear piece. I was going nuts....about what could be the problem.
So i decided to delete the earlier paired profile from my phone and do the pairing again and guess what...It Worked....:) So you can try that out too....
Call Motorola useing their 1-800number talk to a rep. and they may can help you. I purchased an HS850 from E-bay A year ago. The cushion split on the ear piece. I called to see if I could purchase a new one. they asked me if I had done a previous service with them and I tole them "No". They asked me to ship it to them and if I was will to pay for the shipping back and they would send me a "New Unit" back. They returned me a "New" Head set "in box" with-in 2 weeks.
Yes, you need the blue tooth driver. The one that comes with your blue tooth "toggle".
Although my laptop said "blue tooth compatible" I still needed a toggle. They are fairly cheap to buy and go into a USB port.