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The disk drives don't work!!

Hello i have a DELL dimension 1100 computer.It does'nt recognize my 2 disk drives. 1 cd-rom. 1 dvd-rom. Please help me fix it!

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  • mrkennx6 Apr 06, 2008

    when i re-boot i stiil get the error message disk 0 not found..disk 1 not found.......kenn

  • William Rodriguez
    William Rodriguez May 11, 2010

    How old is the system? Is it still under warranty? Also, did you put these drives in yourself, or did they come with the system? If your system is still under warranty, contact Dell and they should be willing to fix it for you.

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  • Check your jumpers on the drives as tkw said.
  • Check your cable for any VISIBLE breaks (for some reason, some OEMs cut one of the wires on some IDE cables, which keeps the cable from running both drives, I don't know the logic behind it, but they still do it.
  • Try going into the BIOS and using failsafe settings.
  • Make sure all power cables are plugged in properly
  • Make sure your power supply is powerful enough to run all your hardware.
  • If none of the above worked, there is a chance the motherboard might be bad. But don't toss it yet. There are probably still one or two things you can do (just not any that I can think of/know).

Posted on Apr 06, 2008

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Hi mrkennx6, did you install windows Vista? If that's a yes try updating your windows through windows update. (Vista may have posted a fix for this issue).
If your not running Vista than try this.
1. Shut down your PC & unplug the power cord from the PC.
2. While facing the PC & looking at the front og the PC, remove the left side panel of the case. (Click the link to learn how to remove your computer cover).
http://support.dell.com/support/edocs/systems/dim1100/EN/SM/index.htm
3. Remove the power cable from the back of each cdrom drive.
Shown here at this link. http://support.dell.com/support/edocs/systems/dim1100/EN/SM/parts.htm#wp1088942
4. Re-connect your power cord & start your PC. Allow windows to finish loading. When it has finished, click the start button & shut down the PC.
5. Unplug your power cord from the PC.
6. Re-connect the power cords to your cdrom drives.
7. Close your case & re-connect the power cord to PC.
8. Power up PC & allow windows to load.
(Windows will re-install the needed drivers for your cdrom drives).

Good Luck!
If I can be of more service, just ask.
Mike

Posted on Apr 06, 2008

  • Mike Peluso
    Mike Peluso Apr 06, 2008

    Vista does see your CDROM drives but does not know what to do with them. You & thousands of other Vista users have a common problem. Some fix's work some do not & some gain their drives all by it's self just to loose it on the next boot up.

    So give this a try.

    You need to edit your registry.
    Click the Start button, click run, type in the run window regedit than click OK
    Close any opend Keys. Open HKEY_LOCAL_MACHINE than open SYSTEM next open CURRENTCONTROLSET than open CONTROL than open CLASS & find

    {4D36E965-E325-11CE-BFC1-08002BE10318} listed in the right half of the window right click on LOWERFILTERS & left click delete, then right click on UPPERFILTERS & left click delete.
    Exit the registry, and reboot the PC

    If these are in your registry. Lastly you can try looking through this link.

    http://windowshelp.microsoft.com/Windows...



    Good luck!

    Stumped by Vista-again.......

    Mike

  • Mike Peluso
    Mike Peluso Apr 06, 2008

    Hi kenn, the error message disk 0 not found & disk 1 not found can be addressed in you're BIOS. Enter your bios, at the main menu check you're drives listing. I haven't been able to find the manual that show's you're bios settings. I do have you're manual, it just does not show bios functions. So I'll suggest by ear.

    In the main menu you'll find the clock time settings. You should also have you're drives listed (CDROM & hard drives).

    There should be a Primary Master drive & Primary Slave drive. (Usually the drive's S/N is listed too).

    (Ex: ST3250AS), this is a Seagate hard drive). Yours will be different. These listed drives should be you're hard drives. (If you have two drives connected).

    Next / under the Primary drives is the Secondary drive. (These should be you're CDROM drives). They should be listed as Secondary Master (name of cdrom drive) & Secondary Slave (name of cdrom drive). Are the names of listed drives correct?

    If the cdrom drive is listed incorrectly (not in correct order), than check you're cabling to your cdrom drives & double check the jumper on the cdrom drive is set to the correct setting. The carom drive at the end of the data cable should have the jumper set to Master & the next carom should be connected to the next connector in line & the jumper set to slave. (Correct this if not set right).

    Go to Boot section of your bios. Make sure your boot order is correct. First boot device should be floppy drive (if you have one connected). Or to first carom (carom who's jumper is set to master).

    While inside you're case please double check all data cables & power cables for a good connection, even if that means re-moving & re-connecting the data cable & power cables.

    Everything else is left up to VISTA. The OS supplies the driver for carom drives & USB's. If Vista does not see your cdrom devices it's not you're fault or you're hardware.

    It's Vista plain & simple.




    Best of luck Kenn!

    Mike

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Ensure that , if they are IDE drives ,and they are connected on the same data ribbon as another drive ,that they are set up as a slave drive, via the jumper settings on the rear of the drive,

if both are on the one ribbon, setup one as the master and one as a slave drive.

good luck & please rate my efforts
Terry

Posted on Apr 06, 2008

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