Says 4 critical shields are OFF and my is vulnerable. Gives me an "Alert's" prompt but won't let me see what. Then won't start a sweep. Says could not find a valid definitions file. please go to program options page and click "update defintions" to download a defintions file. It did not have this. It wont let me scan in safe mode either. It wont let me uninstall either.
I did the live chat support. They were very helpful. Gave me a link to redownload the spysweeper product, since mine wouldnt let me do anything. It did work and my spysweeper is working great now. http://www.webroot.com/company/support/. Went to that site. requested a download and they sent it to my email right away.
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i had the same problem getting also an error message when i would log in about a valid definition file and go to program option page to update the definition file, after trying fixes from others i found one that said to reboot computer and put in safe mode, then open spy sweeper in safe mode, everything was in large print and nothing was turned on, so i rebooted the computer again and this time when the screen came up came up normally and not in safe mode and most of all there was no error message, my spy sweeper is now opened and now it is sweeping like it is suppose to do i don't know who was the person that posted the resolution but thanks it works so everyone try it.
Webroot has a main page where one of the tabs across the the top is 'Shields' Click on that tab and set all shields on except the e-mail one. That one makes a mess on Outlook Express. I also dropped back a few versions since the latest one kept yakking about a shortage of drive space when there was no problem. As to alerts the program will give an ' Alert' when it thinks that a sweep is overdue. I just click on 'sweep later' and minimize the alert.There are also some good anti spyware 'freebies such as AVG and SpyBot Search and destroy
it is your purchased version or u got it from your friend or somewhere else.
if u purchased it then u have to just go to that site and follow the instruction to get some updation.
or this is your unpurchased version than it is good to remove it.
for that go to control panal and then select add/remove hardware or software. in this option u will get all the softwares.
select spy sweeper and select remove option.
that will remove spysweeper.