I have an Vonage service and i am using an lexmark fax machine. i am not able to send and recieve fax. can u guys help me in this issue.modem(linksys WCG-200) and tat is connected to the vonage device.(pap2) i.e.., phone adapter,
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Re: Fax machine is not working
Is the phone line that is connected to your fax plugged into the slot marked by the "L" on your fax machine. if not make the correction. if so then plug in your phone into your fax machine labeled with a picture of a phone and see if you get a dial tone and be able to fax.
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Just to set your expectation, MagicJack phone service may work but Lexmark does not recommend the printer to be connected to a digital phone signal (e.g. MagicJack, Vonage, etc.) since there are lots of jitter and packet loss in the transmission signal resulting to fax failures. The Lexmark fax machine will have its optimum performance when connected to an analog signal(regular telephone line). But here's how to configure the printer's baud rate. From the Control Panel, press Settings(wrench icon)> Fax Setup, hit Ok > Dialing and Sending, hit Ok > Max Send Speed, hit Ok > set down the speed to 9600 bps. Hope this helps. If you need more assistance, leave a comment and I'll get back to it. Thanks.
Vonage claims to work with all fax machines. However, some customers
report having had trouble sending and/or receiving faxes with Vonage
and other voice-over IP (VoIP) providers. The difficulties are a
frequent topic in help forums and even made the Wikipedia entry for
Vonage. Frustratingly, the problems have been intermittent and hard to
diagnose, and some customers have resorted to buying a new fax machine
that better-suits Vonage’s optimum specifications. The company’s
official “help” resource suggests lowering the baud rate on the fax
machine to 9600 (or “slow”) as well as disabling the machine’s ECM
(error correction mode) feature, if applicable. Also, make sure the fax
machine is on the “standard” setting. Some users have had good luck
adding *99 before dialing, as that resets the bandwidth for that call. Vonage
also allows its customers to send faxes over the Internet, without a
fax machine, by uploading documents to the Vonage web site. There is no
additional charge for this service if you’re on the company’s
“Unlimited Plan.” Per-minute customers will see fax use applied toward
their monthly minutes allowance. Hope this helps.
Since a fax works over an analog telephome signal this is no different when you hook up a phone to your vonage. I believe you hook up a regular telephone to your vonage router via a telephone jack in the back of it. If so plug the fax machine into it via a splitter
Plug a phone in to fax port, Is there a dial tone there also? can you dial a number and make a call from the fax port? You should be able to with a regular phone. If you can't, try plugging in the fax machine to the other port where your phone is plugged in. try sending a fax.If it works there, then the Vonage device or your service itself is the problem.
Try changing the "Bandwidth Saver" settings on your Vonage account from the Vonage website. Perform the following:
1. Login to your Vonage account online and click the "Features" tab.
2. Scroll down to the "Bandwidth Saver" link and click on the "Configure" button.
3. You will see a scrollbar with 3 settings: 30kbps, 50kbps and 90kbps
NOTE: My "Saver" was set to 90kbps (Highest Sound Quality) by default.
4. Click on 30kbps (Normal) and click "Submit".
5. Wait about an hour before testing as it could take that long for the change to take effect.
6. Send a test fax to the HP fax test service at 1-888-hpfaxme (1-888-473-2963).
NOTE: This is a GREAT service provided by HP. If your fax goes through correctly, you will receive a return fax within five minutes.
We upgraded to Verizon FiOS and never thought the increased upload speed (4mbps) would present an issue sending faxes. WRONG. We never had fax issues with DSL, Comcast or even Broadstripe VOIP service but for some reason Vonage + FiOS = no fax. That is until we set our Vonage VOIP sound quality to "Normal". Our phone voice quality has been much more reliable since throttling back. This sentiment has also been shared by other Vonage users who have experienced echoing and noise when utilizing the higher quality settings.
Your phone coversations may not have FM quality sound but they will have AM quality and usually that is just fine.
I just have one thought. You may have accidentaly turned off the auto recieve function. This is normally a program function on the display panel. Make sure it is set for auto recieve. Thats all I can think of.