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Fax machine is not working

I have an Vonage service and i am using an lexmark fax machine. i am not able to send and recieve fax. can u guys help me in this issue.modem(linksys WCG-200) and tat is connected to the vonage device.(pap2) i.e.., phone adapter,

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Is the phone line that is connected to your fax plugged into the slot marked by the "L" on your fax machine. if not make the correction. if so then plug in your phone into your fax machine labeled with a picture of a phone and see if you get a dial tone and be able to fax.

Thank You,


Mikey

Posted on Apr 06, 2008

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I have a new phone carrier(Vonage) and a new DSL modem from at&t. Prior to obtaining either, my fax machine worked fine. Now, I can't send or receive faxes..(Why)


This is a common issue with all fax machines that use a voip service. Basically, the reception and transmission features of the fax machine are not compatible with voip service. There is a modification that you can perform that usually allows you to avoid this problem, you must lower all transmission and reception speeds of the fax modem; this allows the data to be properly carried over the line without much loss or degradation.

-David.

Nov 03, 2010 | HP 1040 Plain Paper Inkjet Fax

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Have changed phone service providers. they say that the fax mach. and land line can work together. I say i need another phone line for the fax mach. please help. the fax mach. is a hp 1040 fax. jeff h.


If they changed you over to Vonage or some other digital service, the fax machine will not work reliably.

You need a plain old telephone system POTS for your fax. All faxes are analog.

Nov 12, 2009 | HP 1040 Plain Paper Inkjet Fax

1 Answer

Won't fax or recieve faxes


Make sure your phone cord is connected to the LINE port of the fax machine.

Nov 25, 2008 | Lexmark F4270 Plain Paper Inkjet Fax

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Hp j6400 fax over voip line error code 388


Fax machines are ANALOG devices, VOIP, Vonage etc are DIGITAL devices.. It won't work reliably

Oct 29, 2008 | Fax Machines

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Phillips faxjet connecting to vonage telephone service


Fax machines are ANALOG devices. Vonage is a DIGITAL phone system.

Oct 22, 2008 | Philips FaxJet 375 Plain Paper Inkjet

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My 1996 *Lesmark 8300, all in one* will no longer send a fax


Check the phone line for a dial tonne with a regular phone. Call your cell phone from the fax machine.

Sep 09, 2008 | Lexmark Fax Machines

1 Answer

Trouble faxing and receiving fax from "Brother 575".Can you help me with my fax machine? I have vonage, and I still can't receive any faxes. The machine makes copies, and receives calls,send faxes, but not...


Try changing the "Bandwidth Saver" settings on your Vonage account from the Vonage website. Perform the following:

1. Login to your Vonage account online and click the "Features" tab.
2. Scroll down to the "Bandwidth Saver" link and click on the "Configure" button.
3. You will see a scrollbar with 3 settings: 30kbps, 50kbps and 90kbps

NOTE: My "Saver" was set to 90kbps (Highest Sound Quality) by default.

4. Click on 30kbps (Normal) and click "Submit".
5. Wait about an hour before testing as it could take that long for the change to take effect.
6. Send a test fax to the HP fax test service at 1-888-hpfaxme (1-888-473-2963).

NOTE: This is a GREAT service provided by HP. If your fax goes through correctly, you will receive a return fax within five minutes.

We upgraded to Verizon FiOS and never thought the increased upload speed (4mbps) would present an issue sending faxes. WRONG. We never had fax issues with DSL, Comcast or even Broadstripe VOIP service but for some reason Vonage + FiOS = no fax. That is until we set our Vonage VOIP sound quality to "Normal". Our phone voice quality has been much more reliable since throttling back. This sentiment has also been shared by other Vonage users who have experienced echoing and noise when utilizing the higher quality settings.

Your phone coversations may not have FM quality sound but they will have AM quality and usually that is just fine.

Hopefully this will work for you.

Dave Grannas

Jun 01, 2008 | Brother FAX-575 Plain Paper Thermal

2 Answers

Cant send fax


Recieving faxes
  • Plug a regular, non-digital, phone into the fax's phone line and see if you get a dial tone
    • If you do not have a dial tone, seek support from your telephone service provider
  • Dial the fax number from a phone    
    • Normal circumstance is that you will have the fax machine pick up and make high-pitched noises
    • If the fax does not pick up, put a regular phone on the fax line and see if the regular phone rings when dialed
      • If the phone rings, answer it and see if there is line noise
        • If the line is clear, call the service number listed on your fax
        • If the line is staticy or unclear, call your telephone service provider
      • If the phone does not ring, call your telephone service provider
Sending faxes
  • Attempt to dial the fax number you are trying to send to from another phone.
    • If you hear electronic noises on the line, the other end has a fax machine on the other end
      • Check to see if you can recieve faxes.
    • If the remote fax does not answer, the problem is on the remote side, contact the recipient

Dec 18, 2007 | Lexmark F4270 Plain Paper Inkjet Fax

2 Answers

Sharp UX105


I just have one thought. You may have accidentaly turned off the auto recieve function. This is normally a program function on the display panel. Make sure it is set for auto recieve. Thats all I can think of.

Mar 31, 2007 | Sharp UX B700 Plain Paper Inkjet Fax

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