I have an Vonage service and i am using an lexmark fax machine. i am not able to send and recieve fax. can u guys help me in this issue.modem(linksys WCG-200) and tat is connected to the vonage device.(pap2) i.e.., phone adapter,
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Re: Fax machine is not working
Is the phone line that is connected to your fax plugged into the slot marked by the "L" on your fax machine. if not make the correction. if so then plug in your phone into your fax machine labeled with a picture of a phone and see if you get a dial tone and be able to fax.
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This is a common issue with all fax machines that use a voip service. Basically, the reception and transmission features of the fax machine are not compatible with voip service. There is a modification that you can perform that usually allows you to avoid this problem, you must lower all transmission and reception speeds of the fax modem; this allows the data to be properly carried over the line without much loss or degradation.
Try changing the "Bandwidth Saver" settings on your Vonage account from the Vonage website. Perform the following:
1. Login to your Vonage account online and click the "Features" tab.
2. Scroll down to the "Bandwidth Saver" link and click on the "Configure" button.
3. You will see a scrollbar with 3 settings: 30kbps, 50kbps and 90kbps
NOTE: My "Saver" was set to 90kbps (Highest Sound Quality) by default.
4. Click on 30kbps (Normal) and click "Submit".
5. Wait about an hour before testing as it could take that long for the change to take effect.
6. Send a test fax to the HP fax test service at 1-888-hpfaxme (1-888-473-2963).
NOTE: This is a GREAT service provided by HP. If your fax goes through correctly, you will receive a return fax within five minutes.
We upgraded to Verizon FiOS and never thought the increased upload speed (4mbps) would present an issue sending faxes. WRONG. We never had fax issues with DSL, Comcast or even Broadstripe VOIP service but for some reason Vonage + FiOS = no fax. That is until we set our Vonage VOIP sound quality to "Normal". Our phone voice quality has been much more reliable since throttling back. This sentiment has also been shared by other Vonage users who have experienced echoing and noise when utilizing the higher quality settings.
Your phone coversations may not have FM quality sound but they will have AM quality and usually that is just fine.
I just have one thought. You may have accidentaly turned off the auto recieve function. This is normally a program function on the display panel. Make sure it is set for auto recieve. Thats all I can think of.