Question about SanDisk Sansa Connect MP3 Player

1 Answer

Did i do something wrong?

One day i was listening to my mp3 it was fine minutes later the sound when out.
then i was kind of fiddleing with it to see if the soung would pop back on but it didnt so it put it on display mode. just to see if that have something to do with it.
then it turned off by itself and when i turned it on it said low battery shutting down so i left it on the sharger for a few days and then the next time i tried to turn it on it went to the sandisk page and stopped.

can you help me it been like this for weeks

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  • Anonymous May 05, 2008

    have the same exact problem but don't know how to fix it.

  • GG011 May 18, 2008

    One day I was setting in my living room and listening to my MP3 player and latter on the sound had went out

  • fawkes77 Jul 19, 2008

    Hey thanks y'all. I have had problems with the power supply on my sansa. Twice in the past I have turned it on, heard 1 song, then the thing shuts down and is completely unresponsive, like a dead cat. But those 2 times it came back to life when I plugged it in. Yesterday it went comepletely unresponsive again (I think I wore out the battery going to the gym, then going around town doing errands.) and I plugged it in. Its been plugged in for about 12 hours now, and I still couldn't get it too turn on, so I came looking for you guys. I saw that someone said the system can be reset by holding the power button, and that worked. I held the power button and counted to 13 and the system woke up. Thanks guys.

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  • Master
  • 758 Answers

You can try to reset the device by pressing the power button for about 15 to 20 seconds..if that doesnt work I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware
http://www.sandisk.com/Retail/Default.aspx?CatID=1376

The number for sandisk is 1-866-726-3475
Please rate accordingly
Thank you
Computerrep

Posted on Jun 17, 2008

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