Question about HP Color LaserJet 2600n Printer
I just removed the printer from the packaging and tried to set it up. The paper tray seems to be stuck and won't let me pull it out. Any ideas? Thanks.
I had the exact same problem, brand new 2600n right out of the box, the tray would not release. I called HP and they told me to "Pull Harder" so I did and that broke the tray. After getting bounced around HP tech support for hours I finally got them to send me a new printer. I'm considering not using HP products in the future after my customer service experience with HP.
Posted on May 07, 2008
First of all you need to take it back scince it is new out of box BUT if you insist on working on it what has happened was the roller guard came loose and spring came out of the guard.
you need to turn it around to acces it from the rear.
you need to get the plastic piece out.
and pust tray's medal piece down..
then try to open draw.
BUT I WOULD TAKE IT BACK IF I WERE YOU SINCE YOU HAVE NOT WORKED ON THESE.
YOU COULD VOID WARRANTY.
Posted on Apr 07, 2008
If it really won't budge (make sure all tape/wrapping is removed), it may have been damaged in shipping... I found this on HP's website, from a user on the forum:
"there is a white plastic piece ,(i believe on the left side),just a little in from the front ,that gets caught.i would imagine something gets jarred during shipping maybe.unfortunately if it happen s it can be difficult to get out.i think one guy just kept jerking it around until it came out.another was able to stick something long in from the back of the tray and get it,though any of these things run the risk of causing damage.otherwise one can try taking out the pre transfer guide in hopes of being able to get at it.
probably best to just take it back. "
Seems like you are not the first person to encounter this problem.
I'l keep searching around for another solution, but if you can, I recommend taking it back to where you bought it, as forcing or fiddling too much may break something, and void the warrenty.
Posted on Apr 06, 2008
Tips for a great answer:
Mar 15, 2013 | Printers & Copiers
Step 1 Clear any loose paper from the paper tray. This will help you locate the jam. You will find it either in front, near the paper tray, or in the rear.
Step 2 To clear a paper jam near the paper tray, grip the paper and pull it firmly but gently from the printer. If you find a stack of papers jammed, grab from the middle of the stack and pull.
Step 3 For a rear jam, remove the back of the printer. When you find a free edge on the paper, grip it firmly and pull it out.
Step 4 Replace the back cover. Press the "Resume" button or turn off the printer, and then turn it back on. Your settings should reset.
Step 5 Try printing another document
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* To manually remove paper pull on the paper with both hands being careful not to tear the paper while pulling it. If you're unable to get to an edge of the paper that allows you to pull it you may need to manually rotate the gears that feed the paper through the printer.
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To manually remove paper pull on the paper with both hands being
careful not to tear the paper while pulling it. If you're unable to get
to an edge of the paper that allows you to pull it you may need to
manually rotate the gears that feed the paper through the printer.
Preventing a printer paper jam
As mentioned earlier it is inevitable that you will encounter at least one paper jam during the life of your printer. However, if you're encountering frequent paper jams following the below steps can help prevent paper jams from occurring.
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