Question about HP Color LaserJet 2600n Printer

3 Answers

Paper tray is jammed and won't pull out.

I just removed the printer from the packaging and tried to set it up. The paper tray seems to be stuck and won't let me pull it out. Any ideas? Thanks.

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  • mabrr May 08, 2008

    The paper is jammed on my hp Laserjet 2600n I cant get it out

  • Anonymous Apr 01, 2014

    can't remove my paper tray, it seems to be stuck.

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3 Answers

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I had the exact same problem, brand new 2600n right out of the box, the tray would not release. I called HP and they told me to "Pull Harder" so I did and that broke the tray. After getting bounced around HP tech support for hours I finally got them to send me a new printer. I'm considering not using HP products in the future after my customer service experience with HP.

Posted on May 07, 2008

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First of all you need to take it back scince it is new out of box BUT if you insist on working on it what has happened was the roller guard came loose and spring came out of the guard.
you need to turn it around to acces it from the rear.
you need to get the plastic piece out.
and pust tray's medal piece down..
then try to open draw.
BUT I WOULD TAKE IT BACK IF I WERE YOU SINCE YOU HAVE NOT WORKED ON THESE.
YOU COULD VOID WARRANTY.

Posted on Apr 07, 2008

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If it really won't budge (make sure all tape/wrapping is removed), it may have been damaged in shipping... I found this on HP's website, from a user on the forum:

"there is a white plastic piece ,(i believe on the left side),just a little in from the front ,that gets caught.i would imagine something gets jarred during shipping maybe.unfortunately if it happen s it can be difficult to get out.i think one guy just kept jerking it around until it came out.another was able to stick something long in from the back of the tray and get it,though any of these things run the risk of causing damage.otherwise one can try taking out the pre transfer guide in hopes of being able to get at it.

probably best to just take it back. "

Seems like you are not the first person to encounter this problem.

I'l keep searching around for another solution, but if you can, I recommend taking it back to where you bought it, as forcing or fiddling too much may break something, and void the warrenty.

Posted on Apr 06, 2008

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Paper jam I suppose is the commonest of all printer problems as it can occur due to strayed, stuck bits of papers in pathway of paper tray, outlet, roller etc. I would recommend cleaning the paper inlet, outlet, and other possible areas to avoid a paper jam situation.

Follow the given steps to clear paper jam
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Step 2 To clear a paper jam near the paper tray, grip the paper and pull it firmly but gently from the printer. If you find a stack of papers jammed, grab from the middle of the stack and pull.

Step 3 For a rear jam, remove the back of the printer. When you find a free edge on the paper, grip it firmly and pull it out.

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  3. Remove all paper trays and any paper that may be stuck between the tray and the printer. If the stuck paper is visible manually remove it.*
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When working with any printer it's inevitable that you'll encounter a paper jam. Below are the steps you'll want to follow when this occurs.
  1. Turn off the printer.
  2. Inspect the location or tray the printed paper ejects to. If the stuck paper is visible manually remove it.*
  3. Remove all paper trays and any paper that may be stuck between the tray and the printer. If the stuck paper is visible manually remove it.*
  4. Open the printer door that allows you access to the printer ink cartridges or toner and look for any stuck paper. If the stuck paper is visible manually remove it.*
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  • Make sure you or the tray feeding the paper into the printer is aligned properly and/or the slider used to hold the paper in place in the tray is snug with the paper. Many printers have sliders that allow different types and sizes of paper to be fed into the printer. If the slider is not properly positioned it can cause paper jams.
  • Use standard office paper; folded paper, paper with labels, and specialty paper such as hard bound paper can often cause paper jams. If you're uncertain with what type of paper you should use with your printer your printer documentation will list the types of paper compatible with your printer.
  • Do not mix the types of paper you're feeding into the printer at one time. If you need to change the type of paper or size of paper being used removed any other paper currently in the printer before inserting the new paper.
  • Examine the printer for any previous stuck paper in the printer. Previous paper jams, torn paper, printing labels or other foreign objects in the printer can cause reoccurring printer jams.

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When working with any printer it's inevitable that you'll encounter a paper jam. Below are the steps you'll want to follow when this occurs.
  1. Turn off the printer.
  2. Inspect the location or tray the printed paper ejects to. If the stuck paper is visible manually remove it.*
  3. Remove all paper trays and any paper that may be stuck between the tray and the printer. If the stuck paper is visible manually remove it.*
  4. Open the printer door that allows you access to the printer ink cartridges or toner and look for any stuck paper. If the stuck paper is visible manually remove it.*
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  • If your printer has a paper tray do not fill the tray to capacity. If you're encountering frequent paper jams reduce the amount of paper you place in the tray each time it is filled.
  • Make sure you or the tray feeding the paper into the printer is aligned properly and/or the slider used to hold the paper in place in the tray is snug with the paper. Many printers have sliders that allow different types and sizes of paper to be fed into the printer. If the slider is not properly positioned it can cause paper jams.
  • Use standard office paper; folded paper, paper with labels, and specialty paper such as hard bound paper can often cause paper jams. If you're uncertain with what type of paper you should use with your printer your printer documentation will list the types of paper compatible with your printer.
  • Do not mix the types of paper you're feeding into the printer at one time. If you need to change the type of paper or size of paper being used removed any other paper currently in the printer before inserting the new paper.
  • Examine the printer for any previous stuck paper in the printer. Previous paper jams, torn paper, printing labels or other foreign objects in the printer can cause reoccurring printer jams.

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  2. Inspect the location or tray the printed paper ejects to. If the stuck paper is visible manually remove it.
  3. Remove all paper trays and any paper that may be stuck between the tray and the printer. If the stuck paper is visible manually remove it.
  4. Open the printer door that allows you access to the printer ink cartridges or toner and look for any stuck paper. If the stuck paper is visible manually remove it.
  5. Turn the printer back on. If you continue to receive a printer jam error try repeating the above steps again. If issue still persist and you see no paper that is stuck in the printer it's likely your printer is experiencing another hardware issues and we suggest contacting the printer manufacturer for additional assistance and/or repair.
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1. Turn off your printer
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4. Repeate the above step for all buttons that you can find to access the inside of the printer
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NOTE: Please rate our help to keep this free service online.

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