SanDisk Sansa e200 MP3 Player Logo

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Posted on Apr 05, 2008
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Sansa e200 mp3 player

My player no longer allows me to store music and videos but does allow to store pictures. The unit is about 4 months old and has been working up to this point.

1 Answer

ThaMp3Doctor

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  • Master 8,597 Answers
  • Posted on May 26, 2008
ThaMp3Doctor
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These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

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Related Questions:

0helpful
2answers

I have sansae200 when i copy one video clip it says it is not comeing and picturs also not comeing

Hello,

How to handle pics and videos on the Sansa e200, see next link:
http://kb.sandisk.com/app/answers/detail/a_id/564/kw/media%20converter/r_id/101834
These are videos showing how to add pics and videos on the player, using the Sansa Media Converter.

Download the Sansa Media Converter:
http://mp3support.sandisk.com/sansa/SMC
Allow the download when blocked, to start downloading.

Guides for the e200 series:
e200v1:
http://mp3support.sandisk.com/downloads/um/e200v1_userguide_en.pdf
e200v2:
http://mp3support.sandisk.com/downloads/um/e200v2_userguide_en.pdf
e200r Rhapsody:
http://mp3support.sandisk.com/downloads/um/e200r_userguide_en.pdf
tip

How do you delete photos from Sansa e200 MP3 Player?

If you go into Windows Media Player, you have to change the Library option from Music to Photos and THEN go into the Sync tab - should now display photos instead of music.

Alternatively, you can double-click My Computer, double-click the icon of the Sansa, and find the images or picture folder - you may have to change your usb mode to msc in order to view this folder (don't forget to change it back later, or not all of your files will show up when you want them to). ONLY delete image files - if you delete system files, your mp3 player will become unusable.

Or, you can follow the method reccomended by your manual - the full user's manual is available from Sanidsk's website:
Delete Photos and Video
The photos are stored in 2 locations on your Sansa…My Album and
Thumbnails. The instructions below for deleting photos and video from your
player were created using Windows XP with Windows Media Player 11.
To delete photos from your Sansa, please execute the following steps:
1) Connect your Sansa e200 to your computer
2) Select Open device to view files using Windows Explorer on initial
connection
3) Click the drive containing your photos
4) Click on the photo folder.
5) Highlight and delete the photos stored in My Computer\Sansa
e200\...\Photo\My Album and My Computer\Sansa
e200\...\Photo\thumbnail\My Album.

This will help.Good Luck.
0helpful
1answer

Sansa e250 dispyaying synchronize to continue music subscription

If your music has DRM it willonly allow you to sync once. they want you to repurchase the music. Try syncing music that is DRM free. If the new file work that is your problem.

http://www.sansaworldmp3.com/
http://www.sansaworld.com/
1helpful
1answer

How do you delete photos?

If you go into Windows Media Player, you have to change the Library option from Music to Photos and THEN go into the Sync tab - should now display photos instead of music.

Alternatively, you can double-click My Computer, double-click the icon of the Sansa, and find the images or picture folder - you may have to change your usb mode to msc in order to view this folder (don't forget to change it back later, or not all of your files will show up when you want them to). ONLY delete image files - if you delete system files, your mp3 player will become unusable.

Or, you can follow the method reccomended by your manual - the full user's manual is available from Sanidsk's website:
Delete Photos and Video
The photos are stored in 2 locations on your Sansa…My Album and
Thumbnails. The instructions below for deleting photos and video from your
player were created using Windows XP with Windows Media Player 11.
To delete photos from your Sansa, please execute the following steps:
1) Connect your Sansa e200 to your computer
2) Select Open device to view files using Windows Explorer on initial
connection
3) Click the drive containing your photos
4) Click on the photo folder.
5) Highlight and delete the photos stored in My Computer\Sansa
e200\...\Photo\My Album
and My Computer\Sansa
e200\...\Photo\thumbnail\My Album
.
0helpful
1answer

Sansa e200 2gb is countinously restarting

OK TRY THIS...Turn unit on and allow to completely run dead.Allow to fully charge.this should reset and no more constant reboot.Please allow to fully charge.Do not rush this process.RICHARDM69
0helpful
4answers

Sansa Sandisk e200 mp3 player format problems.

Must use the Sansa Media Converter to load video files - you can get it from Sandisk's website if you lost it
0helpful
1answer

Sync problems ...

The instructions with pictures are on pp. 13-19 of the user's manual:
Loading Music
You can transfer music from your computer to the Sansa player using the dragand-
drop method or using music managing software like Windows Media Player.
Drag and Drop
Follow these steps to drag-and-drop music to your Sansa e200 player:
1. Connect your Sansa e200 player to your computer.
2. Select Open device to view files using Windows Explorer on
initial connection.
3. Double-click on Sansa device.
4. Double-click on the MUSIC folder.
5. Drag and drop music files from your computer to My
Computer\Sansa e200\...\MUSIC.
Windows Media Player
Before you can create playlist and transfer (or synchronize) them to your
Sansa player, you need to show Windows Media Player where your songs are
located.
Adding Music Files to Library…
1. To add music files to WMP 11’s library, please follow these steps:
2. Click the arrow below the Library tab.
Loading Content 14
3. Make sure Music is selected then click Add to Library…
4. In the Add to Library dialog box, click one of the following options
then click OK.
- My personal folders:
Use this option to monitor the digital media files stored in your
personal Music, Pictures, and Videos folders, as well as any files
stored in the public Music, Pictures, and Video folders that everyone
who uses your computer has access to.
- My folders and those of others that I can access:
Use this option to monitor the digital media files stored in your
personal Music, Pictures, and Videos folders, the files stored in the
public Music, Pictures, and Video folders, as well as the files stored
Loading Content 15
in the personal Music, Pictures, and Videos folders that belong to
other users on your computer.
0helpful
1answer

Download music

Music is stored on your computer (or on the Internet) as .mp3 files. You can rip (convert) them from your own CDs or find them online for sale (like at Amazon) or as free songs (Google "mp3 blog".

Here are videos showing you how to get the music on the player. Look at No. 5 and 6.

The Sansa plays other files as well as .mp3, but start with .mp3, the most popular and least complicated kind of music file.
0helpful
1answer

Synchronize your music

Renew Rhapsody sub and use Rhapsdoy
or
use Windows Media Player
both websites have instructions with pictures
0helpful
1answer

Use rhapsody for the trial period and now My SanDisk Sansa e200 won't acknowledge any downloads on my e200 since I didn't sign up for rhapsody. How can I get my e200 to allow download from somewhere other...

If you didnt delete the music from your trial subscription with Rhapsody, they are still on the device, taking up space. Your device will allow any type of music to be transferred, it doesnt have to be specifically from Rhapsody. Best idea is to "format" the device to remove everything and try transferring the music onto the device. Connect the device and go to My Computer>Device Name, then right click on the device and select format. This will erase everything. If you are not able to format the device, change the mode, then try again. Device>Settings>mode or USB Mode. Reply if you have more problems. Best of Luck.
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