I'm trying to scan and it says check phone line connection.
I don't even have a land line, I use my cell phone. I only use this device to scan and copy. It has been working phone, then all of a sudden it says check phone line connection, which I don't have. I have powered off, then on, even unplugged and plugged back in. Please help.
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Is the problem not printing received faxes and cannot send faxes? Did this problem start suddenly? Has it ever worked?
My first suspicion is the drivers for the fax portion of your device. Do you have the Kyocera diagnostics for your device? That would tell you quickly. If you can print from the PC, Scan to the printer that would isolate the problem to the fax portion.
In that case, check all the wires from the phone jack on the wall to the fax and any output lines from the fax to the wall. Are they in good repair? Is your phone line connected? Do you have dial tone on that phone line? The other place to check is the phone line input/output jacks on the back. Are they switched? The normal connection is from the phone jack on the was to the input jack on the device. Then from the output jack on the device to the telephone.
1. Check that the land phone is in good condition 2. Check that the land phone connections is connected to "Line Port" which is at back side of the printer. 3. In the setting of the printer -> Additional Setting - > keep as "Fax only"
Hello. The "phone line error" usually comes up when the printer/fax is not connected properly to the fax line. Try to check behind the printer. There are two phone ports - Ext. and Line. The telephone cable should be plugged in to the Line port of the printer and the other end should go straight to the phone jack in the wall. If it is, try to use a different phone cable. Also, make sure that you assigned the correct fax number in your printer. Hope this helps.
Hi, it seems you got a connection problem. Here are some tips to check it: 1. Make sure the phone line in the wall is working. There should be a dial tone if you connect a regular phone device in that. 2. Check if the telephone cable that you're using is in good condition. 3. Telephone cable from the wall/splitter must be plugged in to the Line port behind the printer. 4. Make sure that it's the correct fax number assigned in the printer. 5. If all is ok but still having the error, try plugging the printer/fax straight to the wall jack bypassing the splitter. Hope this helps.
The thing is printer is automatically detected by the system and there was no proper driver was installed and it is in device manger installed as other device with yellow mark. Just uninstall it. And click on scan for hardware changes. To go to device manager right click on my computer and go to properties then hardware in that click on device manger and check there is any other device is listed if it is there just remove it and click for scan for hardware changes when he prompt for driver reinstall the driver cd.
Don’t connect the printer usb cable first 1st you install the driver disc which is come along with the printer and when the software prompt you to connect the cable then plug the usb cable and follow the instruction.
Have a nice day and do not forget to rate please...!
Probably noisy phone line. Even if voice is good, fax machines are more sensitive to line noise. Make sure the phone connections are secure and tight. Try another phone outlet if you can. Then try it from another location.
You can change the number of rings before the fax machine can pick up. Three is usually a good number. You would have to pickup the phone on the first two rings.
They make devices that do that but everytime I have used them I would end up getting the fax tone when I'm trying to make a voice. The boxes are great at dealing with incomming phone calls from pstn or land line based calls, but if you are getting cell phone calls or voice calls comming in from digital, DSL, or VOIP lines, it has a hard time sensing voice from fax when people are using phones like that. There designed for analog phone line installation but if you're on a DSL they won't work.
I believe that you are trying to scan via HP solution center. Did u tried scanning from Scanners and Cameras in control panel, and did u notice any lines?
If u get the same lines, we have to remove the USB Composite device and imaging device drivers.
1.Right click on MY computer ->Properties->Hardware->Device manager.
2.You will get Device manager window popping out.
3.Check for Imaging Devices, click on + sign, then u will see "hp photosmart c3100" right click on it and click Uninstall. Then, Scroll down to "Universal Serial BUS controllers".Click on the (+) sign.
4.Check for the "USB Composite Device" and right click on it, click Uninstall.(IMPORTANT NOTE:wE HAVE TO UNINSTALL THE PRINTER'S USB COMPOSITE DEVICE, TO KNOW WHETHER IS THE PRINTER'S USB COMPOSITE DEVICE, RIGHT CLICK ON USB COMPOSITE DEVICE AND PROPERTIES,look for wat location says, Eg -LOCATION : HO DESKJET F300)
5.Disconnect the USB and reboot the PC.
6.Connect the USB after reboot, you will get popup "Found new hardware".Then the Drivers will be installed Automatically.
7.Try scanning.Please let me know after following the steps!
As some fax machines are not capable of receiving color faxes, legal size faxes, or faxes at 200x200 dpi resolution, make sure you are sending an A4 or letter size (not legal size) page at standard resolution: Press the Black button for a black-and-white fax. Press the Quality button to check the selected resolution. Make sure the All-In-One has enough memory free when you want to save the scanned documents into memory before sending the fax. Please refer to the following document: Click here to link to the relevant document. Note: The scanned documents will only be saved in the memory before the whole fax is sent if the Scan Before Dial option is turned on. (This is the factory default.) Up to 50 black-and-white fax pages can be stored in memory at standard resolution when there are no pending faxes in the queue. Turn off the Scan Before Dial option by pressing the following keys on the operator panel: Press the Fax button, then press Options 15 times to get to ADVANCED FAX mode. Press Select. Press Options nine times until SCAN BEFORE DIAL appears on the LCD display. Change the setting from Yes to No using the + (right arrow) button. Press Select. Note: The Scan Before Dial option controls whether a document is scanned before a call is dialed. This parameter only applies to a mono fax that uses either 200x100 or 200x200 resolution. Higher resolution mono faxes and all color faxes are scanned after the call is dialed and the receiving machine's capabilities are known. Lower the fax transmission speed to 14400 or even 9600 bps, as some older fax machines are not capable of receiving a fax at a high speed. To do so: Press the Fax button, then press Options 15 times to get to ADVANCED FAX. Press Select. Press Options 10 times until MAX SEND SPEED appears on the LCD display. Change it to 9600 BPS using the - (left arrow) button. Press Select. Turn off ECM (Error Correction Mode) by pressing the following keys on the operator panel: Press the Fax button, then press Options 15 times to get to ADVANCED FAX. Press Select. Press Options 11 times until ERROR CORRECTION appears on the LCD display. Change the setting from On to Off using the + (right arrow) button. Press Select. Note: Turning off this option makes it possible to receive a fax when the receiver fax machine does not support certain error correction modes. The X6100 Series only supports 1-D MH encoding with the error correction. Fax transmissions without ECM and other ECM types can result in bad quality on the received page.