Question about Arris SURFboard SBG900 802.11g/b (motosbg900) Wireless Access Point

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Can't connect to the internet wirelessly

N/s: sbg900 > voip device > pc. pc hardwired to the voip device can connect to the internet but laptops can't connect to the internet wirelessly using sbg900 wireless cable modem gateway, tried open access point, WEP or WPA but still no go

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Well, to avoid confusion, I'd start by doing a factory reset. Insert the straightened end of a paperclip into the reset hole and power up the device to do this. From there, the device should begin broadcasting the default wireless network with the name (SSID) of "Motorola." The DHCP server should also be enabled and if your computer is configured to receive an automatically assigned IP address your wireless network interface should pick up an IP. The security for the "Motorola" network is disabled by default.

Basic troubleshooting from there would be to try to see if you can connect your wireless computer to another wireless network that is know to be working well. Either buy and return another wireless access point or router from a retailer or head to a Starbucks or other establishment that offers free wireless. If the wireless computer is hooking up nicely with the secondary wireless network, you can refocus on the SBG900 as the likely source of the problem.

If after attempting the aforementioned procedures you find that the wireless computer continues to fail to connect to the SBG900 you might have to consider that you have a faulty device. At that point I would consider consulting the manufacturer's documentation.

Posted on Feb 01, 2009

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I think the problem is you cannot connect to the internet wirelessly using your laptop. The problem may lie in the modem or in the laptop itself.
First you need to isolate the problem. That is, determine if the laptop or your modem is the one that has the problem. If you can connect to the internet using your laptop in someone elses home network or free wifi outside your home, then the problem is your modem. BTW, modems don't have the capability to connect wireless devices to the internet. You need a wireless router. If what you have is a router, you're on the right track.
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