Thanks for your advice (uninstall Norton 360, see if the drive letter comes back, then re-install your Norton). I'll give it a shot, and see what happens.
Regardless of the outcome, I think this is the last year I'll be a slave to Symantec: seems like it gets harder every year to install their new software. And I'm not sure I wan to keeping hitting myself in the head with the same hammer every year.
Any thoughts for software (specifically anti-virus) to replace Norton?
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Re: Dell Dimension 4600 PC Desktop problem
Kaspersky - best rated this year - and has a small footprint on your computer. I personally use Avast 4 Home - it is a free application anti-virus for home users and it has done a great job on my computers (I have eight up and running all the time).
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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Go to Staples and purchase a Linksys USB wireless-G (only G needed - the new "N" protocol is overkill) adapter (~$60.00). Insert the Linksys CD and follow the instructions. When prompted, plug the USB adapter into the Dell (frt or back) doesn't matter. If his "roomies" have security enabled on their router, you'll need to know the level, password/passphrase, and the network name that they assigned. Good luck.
If this is a clean install (formatted drive and reinstalled) then the likelihood of it being a driver issue is greatly reduced. Did you download the drivers from Dell? Secondly, the fact that the audio works makes me think it is a hardware issue. Since audio and the mic are connected in the device manager, the easiest solution might be to replace the sound with a PCI soundcard. They are fairly inexpensive, and they will generally include the drivers with the disk.
go to add/remove programmes and see if norton is in there, if so it is still installed but may need to repair, click on the right where it says remove and the option to repair or remove will appear, as long as you have the initial installation disc; insert and follow the the instructions.
Please note, after the reinstall/repair, you may have to update Norton, but your copy will still be valid as long as it is upto date
I am not a fan of Norton, but, I would uninstall Norton 360, see if the drive letter comes back. If that works you can try to re-install your Norton, and if it happens again, use a different anti-virus.