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My recommendation would be to hit the speaker button when sending a fax to hear why your fax wont go through.
When you hit speaker you should have a clean dial tone, then when you start dialing and the tone stops make sure you don't have any static or noise on the line.
There are several reasons you might get a NG error. One is the fax line you're trying to send to is busy. Maybe it's a phone line not a fax you're trying to send to. Maybe you need to dial a 1 or 0 for long distance, maybe your fax line has noise on it.
Using the speaker can help troubleshoot what the problem is.
For a fax to work you do not need a broadband. What you need is a phone like. It seems that you are trying to use broadband for fax because it is the same phone line that they both are on. Sorry, will not work that way. If you trace back you will find that there is a little box that has the phone line coming into from outside. The box splits it into phone and dsl. It is this phone line that should go into the fax and not the dsl line.
So please remove the dsl line from the fax and connect the phone line and you will see that the fax works.
Please check that the Phone line for faxing is connected to a seperate NON FILTERED phone line. Not to the dsl line. You can use a line splitter for this. Also the dial up modem may need to remain in your computer for the fax software to dial out. Hope this helps.
I must tell you that this is not a printer issue, since printer does not have inbuilt fax capabilities....Actually you are trying to send fax from the computer using a Data Fax Modem. Printer just used for scanning and printing documents for fax...
1. Please check if your computer have Fax modem. Look at the back of the system tower, if you see a phone jack port (probably two of them).
2. If yes then , you need to have a telephone cable directly from wall (not the ethernet cable coming from DSL modem), fax works on analog signals which is possible only from telehone line.
If your phone line is working, there is no chance the it will give you error again for NO Dial tone
it sounds like you may not have any dial tone. the hiss [white noise] you are hearing is from the dsl modem.try plugging a regular corded phone into the jack to check for dial tone.if there is none,call your phone company.also try plugging the fax machine into another jack where you know there is dial tone.
If you have a BT line and use the 1571 answering facility , when you have a message waiting the dialling tone changes from a constant tone to a split tone. This is to let you know that you have one or more messages waiting.
In order to get the dialling tone to revert to the constant tone you have to deal with the waiting messages in accordance with the options provided i.e Save, Listen Again or Delete. BT say the Split Tone is to let subscribers know when they have a message waiting. This should resolve the Fax problem.