Question about Saeco Vienna SuperAutomatica Coffee Maker/Espresso Machine

1 Answer

Hi, we have aa Saecco Cafe Grande an automatic Espresso Coffee machine. We purchased over 1 year ago from Future Shop. The machine only recentlly started to leak from the bottom, I did some investigation and found out the surface beneath the drip tray was wet The drip tray had a few drops of coffee water (where normally after two weeks of use the drip tray would be full.) It seems that something is diverting the water away from the drip tray! Could you advise me how I can fix this problem! Many THAnks Carson Lee emaial: [email protected]

Posted by on

  • 1 more comment 
  • Anonymous May 18, 2008

    yes I have the leaking problem, my saeco vienna superautomatica is 8 years old and still works except for the leaking underneath and the drip tray has more water standing, and coffee gunk than should be. I have cleaned every possible orifice possible. I have descaled. It still leaks.

  • Anonymous Mar 20, 2014

    Coffee does not pour from the nozzles but comes straight into drip tray please advise

  • Anonymous Mar 26, 2014

    bottom tray overflows with water. I can't remove the drip tray from the machine



1 Answer

  • Level 1:

    An expert who has achieved level 1.


    An expert who has answered 20 questions.


    An expert that hasĀ over 10 points.


    An expert whose answer gotĀ voted for 2 times.

  • Contributor
  • 40 Answers

Possible areas are the steam valve leaking or the boiler valve housing is leaking. I suggest Contact Saeco USA Inc. to located a Service Center near you at 800-933-7876 (toll-free), ask for customer support, or contact SAECO via e-mail at : [email protected]

Posted on Jun 19, 2008


1 Suggested Answer

  • 2 Answers


Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

We have a sunbeam cafe series coffee machine that is 2 years old but suddenly under extracts on the pour and cannot reach the extraction pressure we are used to. We grind our own beans as well.

Generally, this is not a problem with the machine but with how you're loading the coffee! Sounds typical of one of these problems:-

Not enough coffee in the basket
Coffee should be filled and tamped to about 3mm below the rim.
Coffee grind not fine enough (too coarse)
Do you grind your own coffee or buy ready-ground? If buying ready-ground, make sure it is for espresso (fine) and not for filter or plunger.
If you have your own grinder, (like the Sunbeam Conical Grinder), then make sure the coffee hopper on top is securely connected to the grinder. I'd been using mine for years on the the finest grind (1) not realising the hopper wan't on right. Only discovered it when I took it apart to clean. Now my grinder is on 9-10 to grind for espresso.
Coffee not tampered down hard enough
You do need to provide a reasonable degree of pressure to tamp the coffee down just right.
Group head not turned tight enough
Push the group handle as far to the right as it will go, then ease it back just a fraction to have the right pressure.

Dec 15, 2012 | Sunbeam Cafe EM6910

1 Answer

How can I use la cimbali m39 dosatron

The M-39 is a semi-automatic espresso machine. There are quite a few vids on you tube showing how to set up and operate. You will need it to be installed with the proper utilities; Electrical (240VAC), Water (plumbed in or from a 5 gal water jug).
* requires potafilter, Basket inserts for; single, double shots, Back flush disk, Group cleaning brush.
* Drain hose and someplace for the drainage to go (a floor drain, sink, or bucket.)
* A solid strong table or counter with space enough for 1 or more coffee bean grinders (regular and De-cafe beans) But you can get pre-ground coffee to start with.
* Review on line for Barista training or get a trained Barista to show you. Call your service provider as many have training classes.
* Check with a local coffee shop and check how they do things. People love to talk about their coffee.
Aloha, ukeboy57 (youtube)

Mar 02, 2012 | Espresso RMI La Cimbali Espresso Machine

3 Answers

I want to know the closest location to get a replacement coffee carafe for model #55108. I am located in Mesa, AZ




Oct 10, 2009 | West Bend 55108 Espresso/coffee Maker

2 Answers


Hi Visit this link and see if your machine is here. The possibility is that BAR 4 and BAR 14 could be one in the same machine:

Apr 12, 2009 | DeLonghi Cafe Sorrento Espresso Machine

1 Answer

Black and Decker whiper snipper runs for a few seconds then stops

I work for Black and Decker customer support. Our customer service phone number is 1-800-231.9786.

If what you have is a Home Cafe coffee maker and it stops after a few seconds, the unit needs to be replaced. Unfortunately, the unit can't be repaired. The product comes with a one year warranty that begins on the date of purchase. If you purchased or received the unit within the last twelve months, please call the number above for our warranty procedure.

While this doesn't solve your problem, I hope that the information will allow you to make an informed decision as to how to proceed. Please let me know if I can be of further assistance.

Aug 13, 2008 | Black & Decker Black&Decker Home Cafe...

1 Answer

Saecco Taleo Touch Espresso Machine

Make sure you preheat the cups, as that can make the world of diffrence.
if that dont help send it in to a offical Saeco repair station for upgrading of the software, or change of termostat or boiler.

May 27, 2008 | Saeco Coffee Makers & Espresso Machines

1 Answer

Black&decker home cafe

I work for Black and Decker customer support. Our customer service phone number is 1-800-231-9786.

If the unit is failing to make coffee on a consistent basis, it needs to be replaced. Unfortunately, the unit can't be repaired. The unit comes with a one year warranty from the date of purchase. Please call the number above so that we can determine your warranty eligibility.

While this doesn't actually solve your problem, I hope the information allows you to make an informed decision as to how to proceed from here. Please let me know if I can be of further assistance.

Nov 26, 2007 | Black & Decker Black&Decker Home Cafe...

Not finding what you are looking for?
Saeco Vienna SuperAutomatica Coffee Maker/Espresso Machine Logo

449 people viewed this question

Ask a Question

Usually answered in minutes!

Top Saeco Coffee Makers & Espresso Machines Experts

Pierre Laplante

Level 3 Expert

2042 Answers


Level 1 Expert

17 Answers

Ray Murphy

Level 2 Expert

68 Answers

Are you a Saeco Coffee Maker and Espresso Machine Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides