Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

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"My Book" folder shuts down when I use it.

Hi

Whenever I enter the My Book external harddisk, I get an windows error that closes the folder. The error messages states: "Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience. I have considered sending the error report to microsoft although I am not sure that will help.

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  • 30 Answers

Hi,
try to install the drive on another USB Port.

Cheers,

Posted on Apr 11, 2008

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Unit downloaded fine ad the did the back up of the drive fine.started the updates and the firmware stopped and then the drive locked up how to access the drive again after reboot nothing shows G: F:


  1. To restore the Western Digital icon to the drive letter for the external drive in "My Computer".
  2. Please go to the Western Digital Download Library and download the WD Logo Icon which has a file name of External Icon.zip when you download it.
  3. Save the file to your desktop and use a file compression software like Winzip to extract the files inside the .zip file to your desktop. When it's unzipped, it will create a folder named "ExternalIcon" on your desktop.
  4. Double-click on the ExternalIcon folder. It will open a Windows Explorer showing a folder named, Autorun, and a file named, Autorun.inf.Double-click on My Computer and it will open.
  5. Double-click on the driver letter that represents the Western Digital drive you want the icon on and it will open.
  6. Highlight the Autorun folder and the Autorun.inf file. Right-click on them, and left-click on Cut when the Menu appears.
  7. Right-click in the open space of the drive that you opened in the new Explorer window, and then left-click on Paste.
  8. Close both Explorer windows, safely remove the external hard drive by using the Safely Remove icon in the system tray, shut down the computer, and unplug the external drive from the computer.
  9. After you reboot into Windows, reconnect the external drive to the computer again, and the Western Digital Icon should now be displayed with the drive letter in My Computer.

If these steps do not correct the problem, you will need to re-format your External Hard Drive ***WARNING*** FORMATTING A HARD DRIVE WILL ERASE, YOU WILL LOSE, ALL DATA

Mar 18, 2011 | Western Digital My Book Essential 500GB...

1 Answer

Can't turn off Hard Drive


The error means that you are using a file on the external hard drive and that it can not close that file when it is use. You have to close the program that is using the file first.

Example:
Lets go on the assumption that you have your music collection on the external. If you still have your music player running when you try to disconnect, you will be greeting with the same error message.

If the external contains any files that your Operating System uses, you will get this message anytime the computer is on. An example of this can be your "Page File".

Shutting the computer down correctly is your safest bet until you find exactly what file is being used and what program is using it. During shut down, the computer closes any running programs. With no programs running, it will safely disconnect from the external HD because there will be no files in use.

If you manually disconnect it while the file is in use, you could very easily corrupt the file and make it unusable. This is comparable to an Operating System getting corrupted from a computer not being shut down correctly (pulling the power from wall without doing a shut down).

Hope this helps.

May 02, 2010 | Western Digital My Book Essential Edition...

2 Answers

Hi i have a new EPC laptop note book and when i switch it on it says - application explorer , exe encountered a serious error and must close shut down - i can not get it to do anything ,i have pressed the...


That is a counterfeit pc
Windows NEVER says this.
It will say:
Windows explorer has encounted a error.
Your system will shut down in 20 Seconds.

Dec 27, 2009 | Computers & Internet

2 Answers

Hi i just want to know what will i do if my comouter crashed when i open it theres a blue scree appear that it says that my computer was shut down please help me thank you..


It is because of your harddisk has bed indexing for fix errors on harddisk you need recovery disk.
Then boot your computer with recoverry disk.
When you power up the computer press F1 or F2 or "del" key to enter in bios .
Then go to boot option then set first boot device as your cd or dvd rom.Then save and exit.
Then put disk in rom then power up follow the porcedure on screen.Then choose recovery console then type in prompt "chkdsk /r"
then press "y"
then it fix error on harddisk.
Then check if still same blue screen you need to repair windowes for that boot again with disk and choose repair windows option.
Let me know if you need more assistance.
Thanks.

Oct 05, 2009 | HP Pavilion dv9000z Notebook

1 Answer

I can't reboot my laptop, as its always showing windows error rec


hi......format the laptop . when your shutting down your laptop wait until it shutdown and then close the laptop

Oct 04, 2009 | Acer Aspire 5610-4648 Notebook

1 Answer

Computer boots up then shows windows 98 scrren


you may face either harddisk failure, a driver problem or virus infection:

tools: original win98-cd (or a bootable image

version of it), antivir-software on cd!

- please check whether it is possible to boot from win98-cd, with cd-rom support, not from harddisk.

(such option should be availabe after bios-load is over)

if not:

leave the setup process without fully installing
(press F3 button when asked for repair or install option)

in both cases :

type at the dos-prompt:

c:\win98/win

(command for changing to harddisk, windows-folder, booting windows from harddisk, but without loading all the drivers as usually)

win98 should come up in protected mode or give error messages.

- access cd-drive and execute vir-scan.
- delete and/or repair infected files
- turn down, attempt to reboot from hd
- if still impossible reboot from win98-cd,
run repair of installation and try once again
standard boot

problem solved? if not, take down error messages consult fixya again!





Jun 13, 2009 | Dell XPS M140 Notebook

1 Answer

Unplugged My Book USB port without ejecting 1st - all data lost!


I wish I had the words of comfort that you will need with this tale of woe I must tell you.

You see, its a matter of organization.

Though your data is SOMEWHERE on the disk, without proper ejection, the disk cannot find them as they had been assigned data space.

It is very much like the requirement that a computer be properly shut down or face similar problems with its internal disks becoming corrupted.

Your files were not actually cleared, they were corrupted, but perhaps the volume can be repaired.

Go into your applications folder, (as you should have done while installing the disk in the first place) and find a folder entitled "Utilities" and within that folder and icon entitled "Disk Utility" and click on it. and a dialogue window will open up showing all disks currently installed, including your external disk which you should select and you will notice tabs entitled "First Aid" "Erase" "RAID" and "Restore"

Follow the instructions found there and the very best of luck to you.


Apr 25, 2009 | Western Digital My Book Essential 500GB...

2 Answers

Uploading picture albums on facebook or bebo


it might be a trojan on your computer use this online scanner
http://www.runscanner.net/filelibrary/photouploader.ocx.html

Oct 18, 2008 | Computers & Internet

1 Answer

P200-RT3 Toshiba Note Book - Windows Vista


Yes, there is a way to shut down without touchpad. Look to see if you have a key on bottom left corner of keypad that looks like a little MS Windows icon (kinda like a 4-piece "crooked flag"). If you do, you are in luck. Press that key ONCE and let go and the start menu will "expand" and show you programs, settings and SHUT DOWN. Now just hit the UP arrow key (on bottom right side of keyboard) and the menu moves up one notch, to SHUT DOWN. No press ENTER and the shut down menu appears Move the arrow key again, until it says "SHUT DOWN and press ENTER again. That is it.

If you have no windows key (many laptops don't) then try pressing ALT and F keys. Sometimes this works. If it does raise the menu, then 5the instructions are the same thereafter (arrows and enter).

Another way to shut down is press CTR ALT and DEL (DELETE) together, all three keys simultaneously (but only ONE time). Then wait a second. This brings up a process window that has tabs for shut down (arrows and enter will work there too).

Now, when you restart, look for an icon in bottom right hand corner for "synaptics touch pad". or some other brand touch pad. There you can change your touchpad settings back to "tapping" for mouse clicking. You can also allow "click and drag" but I think that is dangerous, since you can accidentally "bury" files and folders.

Hit the solved/Fix Ya key on the way out. :)

Nov 11, 2007 | Compaq Presario Notebook

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