Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

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"My Book" folder shuts down when I use it.

Hi

Whenever I enter the My Book external harddisk, I get an windows error that closes the folder. The error messages states: "Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience. I have considered sending the error report to microsoft although I am not sure that will help.

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  • 30 Answers

Hi,
try to install the drive on another USB Port.

Cheers,

Posted on Apr 11, 2008

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1 Answer

Reset password


Sometimes, passwordprotection is just a software-issue. In such case you can consider to hook this harddisk to another computer, to see if this protection is still active.
If it is, than it might some software located at your external harddisk. If it does, it's good to verify if it is loaded by a .ini-file.
Windows, for example is default set to check for new hardware, and if it is a harddisk, to explore it in the background. If there's an ini-file in the root, it'll read this file, which might link to a program to activate (located at your harddisk). If you're able to remove this file, you've overcome this protection.
For this, you need to go to "start" and then enter the following command : "cmd" or "command" (without the " ").
NOTE : I don't know which type of Windows you use. Some Windows-versions expect cmd, some command.
If you succeeded, a window will pop-up, with black text. Then go to the specific drive. If your drive is known as D-drive, enter "D:"
Than enter "dir autorun.ini" .
If you see this file is present, then delete this file by :
"delete d:\autorun.ini".
If succeeded type "exit"
Finally, reboot your PC and see if your protection is gone.

Oct 12, 2013 | Buffalo Technology Buffalo MiniStation...

1 Answer

Unit downloaded fine ad the did the back up of the drive fine.started the updates and the firmware stopped and then the drive locked up how to access the drive again after reboot nothing shows G: F:


  1. To restore the Western Digital icon to the drive letter for the external drive in "My Computer".
  2. Please go to the Western Digital Download Library and download the WD Logo Icon which has a file name of External Icon.zip when you download it.
  3. Save the file to your desktop and use a file compression software like Winzip to extract the files inside the .zip file to your desktop. When it's unzipped, it will create a folder named "ExternalIcon" on your desktop.
  4. Double-click on the ExternalIcon folder. It will open a Windows Explorer showing a folder named, Autorun, and a file named, Autorun.inf.Double-click on My Computer and it will open.
  5. Double-click on the driver letter that represents the Western Digital drive you want the icon on and it will open.
  6. Highlight the Autorun folder and the Autorun.inf file. Right-click on them, and left-click on Cut when the Menu appears.
  7. Right-click in the open space of the drive that you opened in the new Explorer window, and then left-click on Paste.
  8. Close both Explorer windows, safely remove the external hard drive by using the Safely Remove icon in the system tray, shut down the computer, and unplug the external drive from the computer.
  9. After you reboot into Windows, reconnect the external drive to the computer again, and the Western Digital Icon should now be displayed with the drive letter in My Computer.

If these steps do not correct the problem, you will need to re-format your External Hard Drive ***WARNING*** FORMATTING A HARD DRIVE WILL ERASE, YOU WILL LOSE, ALL DATA

Mar 18, 2011 | Western Digital My Book Essential 500GB...

1 Answer

Can't turn off Hard Drive


The error means that you are using a file on the external hard drive and that it can not close that file when it is use. You have to close the program that is using the file first.

Example:
Lets go on the assumption that you have your music collection on the external. If you still have your music player running when you try to disconnect, you will be greeting with the same error message.

If the external contains any files that your Operating System uses, you will get this message anytime the computer is on. An example of this can be your "Page File".

Shutting the computer down correctly is your safest bet until you find exactly what file is being used and what program is using it. During shut down, the computer closes any running programs. With no programs running, it will safely disconnect from the external HD because there will be no files in use.

If you manually disconnect it while the file is in use, you could very easily corrupt the file and make it unusable. This is comparable to an Operating System getting corrupted from a computer not being shut down correctly (pulling the power from wall without doing a shut down).

Hope this helps.

May 02, 2010 | Western Digital My Book Essential Edition...

2 Answers

320GB seagate freeagent, cant open some of the files.


If you have the ability and space then recover any files that you can

use the RUN option from the start menu

now type in "cmd" then ENTER

Now in the black box that appears type "chkdsk x: /f /r" and press ENTER

The "x" is the drive letter of the drive you wish to check

It may take some time but this will try fix any errors it comes acrosss and you may have to re-start to complete the task.

Now remove any more files that you can.

Use the RUN command again but this time type "compmgmt.msc"

Select Disk management

Make sure you freeagent is listed here.

Right click and select "Format"

Select NTFS as the file system

Do not tic any other boxes

Click OK

When it is done you can move the files back to this drive.

It is quite possible you hit the limits of the FAT32 file system which would have caused the types of error you saw.



Sep 17, 2009 | Seagate FreeAgent Go 250 GB USB 2.0 Hard...

4 Answers

Windows can't stop your 'Generic volume' device because in use


Two people above are retarded. It's a well known issue that M$ is too lazy to fix. Technically , closing programs that are using files/folders on the usb should work, but 99% of the time it doesnt work. Your best bet is to shut down windows, then unplug the usb device .

Jun 23, 2009 | Western Digital 500GB My Book World...

2 Answers

I'm asked for product key


You will need to pay for the product(s) to get product keys.

I recommend a free alternative,. Microsoft SyncToy, which can backup selected folders from your PC then sync to backup whenever changes are made on your PC.

Download and more info at: http://www.microsoft.com/downloads/details.aspx?FamilyID=c26efa36-98e0-4ee9-a7c5-98d0592d8c52&DisplayLang=en

~Rob

Jun 18, 2009 | Western Digital My Book Essential 1TB...

1 Answer

Western digital external hard drive showing empty folder


Hi Elizabethfam

If not removed safely, external devices can lose information when disconnected.

I recommend using a free recovery tool called Handy Recovery which is normally used to recover files accidentally files on a PC. The application can also be used to try and recover files on your external HD.

Handy recovery: http://www.handyrecovery.com/download.shtml (look for the small button near the bottom that says 'Freeware')

Good luck!

~Rob

May 16, 2009 | Western Digital My Book Essential 1TB...

1 Answer

Unplugged My Book USB port without ejecting 1st - all data lost!


I wish I had the words of comfort that you will need with this tale of woe I must tell you.

You see, its a matter of organization.

Though your data is SOMEWHERE on the disk, without proper ejection, the disk cannot find them as they had been assigned data space.

It is very much like the requirement that a computer be properly shut down or face similar problems with its internal disks becoming corrupted.

Your files were not actually cleared, they were corrupted, but perhaps the volume can be repaired.

Go into your applications folder, (as you should have done while installing the disk in the first place) and find a folder entitled "Utilities" and within that folder and icon entitled "Disk Utility" and click on it. and a dialogue window will open up showing all disks currently installed, including your external disk which you should select and you will notice tabs entitled "First Aid" "Erase" "RAID" and "Restore"

Follow the instructions found there and the very best of luck to you.


Apr 25, 2009 | Western Digital My Book Essential 500GB...

2 Answers

XP doesn't recognize my external 500 GB WD My book essential edition hard drive


Dear karroll.

Im having same as you're problem. but there is solution that might help you, but didnt work for me for some reason..

enter device manager by type devmgmt.msc, select universal serial bus (USB), you can see what problem at USB, right click to conflict port delete the port who's conflict.
restart your computer.


trying to connect your ext. Harddisk again

Best regards
-evo

Nov 27, 2007 | Western Digital My Book Essential Edition...

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