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Wacom Tablet Computer is a Dell XPS 420 running Windows Vista Home Premium. I have recently installed a dual serial port I/O card and its drivers. Checked driver install..checked out good. The problem is I get no pen/mouse or tablet after installing the Wacom drivers from Wacom, or at any time. I get an error "A supported tablet was not found on the system" when I try to look at the tablet Properties. In addition it seems the Wacom drivers have installed a Tablet PC control (which I do not have) and only uninstalling the Wacom driver gets rid of it.

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  • rymes May 25, 2008

    I have the same problem, with a Graphire 4 and Vista. Anyone know what to do?

  • Johnny213413 Jun 10, 2008

    Same as I.

    And I don't know about you, but the tablet doesn't work outside of programs that utilize the tablet, like Photoshop, so I can't use it for other things as simple as browsing the internet.

  • Anonymous Aug 21, 2008

    Installed a Graphire4 on Vista - same problem and my pen is behaving as a mouse (i.e. relative rather than absolute coordinates) which is VERY irritating!

  • Anonymous Sep 12, 2008

    I'm having that problem too...Graphire 3 and vista.

  • pcholakov Sep 14, 2008

    Same problem here. Sometimes the tablet works everywhere, but after a while something happens - Windows Pen & Ink service dies? - and the tablet will only work in Photoshop afterwards. Restarting seems to fix it for a while. Vista Home Premium 32-bit, tried latest drivers (stable & RC) from Wacom - no difference.

  • Anonymous Sep 21, 2008

    Same problem!

  • Anonymous Sep 25, 2008

    same problem!

  • Anonymous Oct 03, 2008

    vista 32 is so f'ing bugged, my laptop is a 32bit based system. and blaargh. my stationary is a 64 bit based system. and works smooth and great. i hate this. i cant use my tablet anywhere but home

  • Anonymous Oct 29, 2008

    same but with cintiq on XP

  • drewmcd621 Nov 01, 2008

    I have the same problem on the HP tx2120us

  • lxc2000 Nov 09, 2008

    I have the same problem... my cintiq was working fine, then suddenly both the touch screen and the buttons/touch strips stopped responding. It was really badly timed because I was in the middle of an art test.

    The display still works. I removed preference files and then I got the "tablet was not found" error. I uninstalled and reinstalled different versions of the driver. Nothing worked. My old Intuous3 tablet still works though, just not the cintiq... Help!

  • Anonymous Nov 16, 2008

    Same thing here on a HP TX2520ea. The touchscreen works but I cannot get into the control panel applet to calibrate it properly so it may as well NOT be working as it is so far off at the minute.
    Using Vista Ultimate 64 bit and despite reinstall of the drivers a few times still fails to allow access to the control panel tool

  • secretsalive Nov 22, 2008

    I get the same message on my Graphire4. I can use the tablet, but i can't use the preference settings from Wacom.

  • kahaab Nov 26, 2008

    I upgraded to Vosta Home Premium and I found no driver or support for my serial tablet. I think it sucks that Wacom won't write a Vista Driver for such an expensive tablet. I will never buy another Wacom product

  • xitman Dec 03, 2008

    I have the same problem with Graphire 2 and Vista x64.

  • Anonymous Jan 16, 2009

    I can only use my tablet in photoshop like applications after I've installed the software.

  • Anonymous Jan 29, 2009

    i have tx2530ea from hp, vista 32bit the latest wacom drivers work fine, replacing the vista ones. however on 64bit vista which i would rather run wacom drivers install fine however when trying to access the wacom configuration software it says no tablet found, i think its due to the wacom drivers not replacing the vista ones as the tablet still works however i need the real drivers to calibrate touch correctly.



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I had a similar problem. My wacom tablet only worked in photoshop. Very annoying. I was able to fix this by doing the following:

  1. Open Control Panel | Administrative Tools | Services
  2. Right click on TabletPC Input Services and pick properties.
  3. In the General tab make sure startup type is Automatic.
  4. Make sure the services is started.
  5. In the Log On tab make sure the radio button is on Local System, and check Allow service to interact with desktop.
I think I broke it in the first place because I was annoyed with the Tablet PC services running in the background, and tried to stop them. I've just learned to live with it.

Posted on Jan 21, 2009


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