Question about Intel SS4000-E (SS4000ENA)

2 Answers

Can't see the folders after restarting SS400-e

Hi, i have a ss4000-e, fs-bc - 1.4-b709. I upgraded the firmware after losing some files before due to some limitations in older firmware. But now the same thing happens, after shutting down the unit and restarting my folders are no longer visible and the unit shows hard disk initialization screen as if I haven't configured it before. And to make things worse I cannot connect to storage from Recovery CD. I setup IP and name of network and storage right an it won't connect. I'm not on a domain, I have a workgroup setup at my home with 2 PCs and a router acting as DHCP. Please help!

Tim
bobrock001@gmail.com

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  • Anonymous Jun 07, 2008

    I have the same problem with my nas ...i call Intel ...but i got no answer until now ...

×

2 Answers

Document.write("Version 1.4 build 709 firmware for the Intel® Entry Storage System SS4000-E.

Systems running firmware versions 1.0, 1.1, 1.2 or 1.3 will not be able to upgrade to the 1.4 firmware using the Advanced -> Firmware feature in the web management console interface.

Upgrading from a previous version of the firmware is a ?data destructive? process due to the new structure of the firmware and supporting disk drives greater than 500GB. If you choose to upgrade to version 1.4 it is strongly recommended that you first backup your existing data to another system in your environment. It is also recommended that you understand your current configuration of users, groups and shares to be able to recreate this under the 1.4 firmware.

Once you have backed up your data and can recreate your users, groups and shares, you can proceed with the upgrade process. To upgrade your system to version 1.4 firmware, please follow the procedure described in the Release Notes.

Note: This operation will completely erase the shared folders and backup data, i.e., THIS PROCEDURE WILL REMOVE ALL DATA ON THE DRIVES.

")Version 1.4 build 709 firmware for the Intel® Entry Storage System SS4000-E.

Systems running firmware versions 1.0, 1.1, 1.2 or 1.3 will not be able to upgrade to the 1.4 firmware using the Advanced -> Firmware feature in the web management console interface.

Upgrading from a previous version of the firmware is a “data destructive” process due to the new structure of the firmware and supporting disk drives greater than 500GB. If you choose to upgrade to version 1.4 it is strongly recommended that you first backup your existing data to another system in your environment. It is also recommended that you understand your current configuration of users, groups and shares to be able to recreate this under the 1.4 firmware.

Posted on Jul 31, 2008

If you check their website, you will find:
Upgrading from a previous version of the firmware (to version 1.4) is a “data destructive” process.
it is strongly recommended that you first backup your existing data to another system in your environment. It is also recommended that you understand your current configuration of users, groups and shares to be able to recreate this under the 1.4 firmware.

Posted on Jul 31, 2008

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I have problems configuring my new d2 Network 2 1.5 TB HD. Either using the LaCie Network Assistant or directly the IP address, I get a blank page with the message: Please wait while loading... and it...


Hello, I had similar problem with 2Big Network2 which was freezing the same way. I know the question is old but maybe someone will find this answer useful.

I solved the problem by updating the firmware. It may seem trivial but it took some time to figure out how to do it right.

My firmware was 1.3.7 and I was unable to easily get SSH access.

To upgrade the disk you have to
1. get it recognizable by Lacie Network Assistant. If you have a fixed IP it may not see the disk. To switch your device to DHCP assigned IP you have to reset it to factory settings (without losing data). Procedure from LaCie site works (http://manuals.lacie.com/en/manuals/d2-2big-5big-network2/reset)
  1. Make sure the product is turned OFF.
  2. Press and hold down the front button. Without releasing the front button, turn the product on by pressing the power switch on the rear of the product.
  3. Keep the front button pressed until the front LED becomes solid red, then release it. (The LED should become solid red about 10 seconds after you turn on the product.)
  4. The front LED will blink blue. When it becomes static blue, press the front button once within 5 seconds to confirm reset.
  5. If any of the steps are omitted, the product will boot normally without resetting.
2. you need the LaCie Network Assistant which you can download from here http://www.lacie.com/support/drivers/driver.htm?id=10138
I used 1.5.15 version for windows
3. Once you have the LNA installed it should recognize the disk. However if it doesn't start and says you are missing bonjour service just go to the installation directory and install bonjour.msi
4. At this point you should be able to start LNA which finds your drive. Now you need firmware (capsule file). You can't just load the newest firmware out there. Given fw version can be applied only to certain previous revisions. To check which version you need you have to check your current release. To get your current release open LNA and go to Configuration tab. The current system version is displayed in the bottom-left corner.
I updated mine to next release (from 1.3.7 to 2.0.5).
5. Now you should now to which release you should update. The question is where to get the firmware from if the LaCie support page (http://www.lacie.com/fi/support/drivers/driver.htm?id=10201) does not contain the one you need ? You can use and ftp service (it's not obvious).
Go to ftp://2bignetwork2-update.lacie.com/ (just put this address in files explorer address field) and login with 2bignetwork2 user and 2bignetwork2 password. Then browse for firmware.
6. now assuming you have successfully downloaded the firmware open LNA go to configuration tab and click "Update your NAS.." button. Authenticate with admin user and admin password then browse for the capsule file and begin updating
7. drive will need couple minutes to finish (blinking blue-red) then it will restart and when the light turns solid blue you should be able to get access to the web administration interface.

As other suggested - if you don't want to risk losing data get disk(s) (if in RAID0) and use some linux box or VM to backup data.

Jul 22, 2011 | LaCie d2 Network 2 NAS server (301505)...

2 Answers

Loss of system access - no chance to backup data before fw-upgr.


NOTE:
It may be possible to remove the drive(s) and put them in another system and from that system using those drives as data only drives (not boot) to copy any files which are needed to be backed up.

I have done this a number of times (please note that I am talking about single desktop systems here), every time it has work like a charm.
If the drives are IDE, you need to set one drive at a time (if more than one IDE) as the slave drive. Once the drives are correctly set, then proceed to start the system and copy your data to the media you want.
If the drives are scsi, set them accordingly on another system and number them as slaves or non-boot in the scsi controller bios.
Then copy from your slave or non-boot drive(s) to the media you want to put your data.
If you are using a system with some configuration other than single drives...such as some kind of RAID. then you need other help.

Aug 29, 2009 | Intel SS4000-E (SS4000ENA)

1 Answer

Can I add additional drives to Raid 1 in order to expand storage?


I am not familiar with the specific model, but my guess is you can setup another separate logical vlume by using a RAID1 for the new disks. You will not be able to add the disks to the existing volume.

If there is no data, and the array supports it you can delete the existing volume and setup a RAID 5 instead, which will use all 4 disks, as long as they have the same capacity.

Apr 22, 2009 | Intel SS4000-E (SS4000ENA)

1 Answer

Can´t use INTEL SS4000-E to host the files of my database from SQL SERVER 2000


The SS4000-E  is a NAS storage server.  To the best of my knowledge it is not possible to put database files on a NAS.  They need to do on Direct Attached Storage.

Oct 22, 2008 | Intel SS4000-E (SS4000ENA)

1 Answer

Disjoin SS4000-E from active directory


If a computer is a member of a domain you need to logon using the local administrator account to change the name.

Another method, which takes a little more time is to remove it from the domain, rename it and then add it back.

Remember to restart after each change.
You may also have to go into DNS and WINS and make sure that the old name is removed and the new name is associated with the IP address.

If this helps please vote for my solution.

Aug 29, 2008 | Intel SS4000-E (SS4000ENA)

2 Answers

Can't Access Public Shares via NFS


You can mount the shares something like this:

mount -t cifs -o username=backup,password=YoUrPaSS //192.168.0.145/projects /mnt/nas/projects/

...where 192.168.0.145 is IP of SS4000-E and /projects is the shares folder
and /mnt/nas/projects/ is folder you have created on your Linux box

Hope this helps
Best Regards
ashley

Apr 11, 2008 | Intel SS4000-E (SS4000ENA)

1 Answer

Unable to connect


When the LED turns continuous amber colored , it means your RAID is not yet initialized.

- Install the Intel Storage system center console (ISSC) software from the accompagnied cd-rom

- Start the ISSC and have it discovering your storage device (make sure you are in the same subnet as your NAS device)

- Once it discovered the device click "Log on storage console" , it will open up a browser and have you login.

Firefox should work , I however assume you are maybe in a different subnet , and therefore cannot open the page.
If FireFox really doesn"t work , try using IE !

Feb 20, 2008 | Intel SS4000-E (SS4000ENA)

1 Answer

Can´t CONNET to AD


You have to make sure that the clock of your NAS is synchronized with the ActiveDirectory. Configure your NAS to use NTP. This should be under the clock configuration screen. Enter the IP address of your domain controller(s) as the NTP server address.

Also, it would be a good idea to make sure that you domain controllers are synchronized with a root time source (on the Internet). In order to do that, run the following command on all you DCs.

C:\>net time /setsntp:br.pool.ntp.org

Of course, your DCs must be able to access the internet on port UDP 123.

Judging by your email address, you seems to be located in Brasil. If you are not in Brasil, you may look for another NTP server http://support.ntp.org/bin/view/Servers/NTPPoolServers

Feb 02, 2008 | Intel SS4000-E (SS4000ENA)

1 Answer

Unacceptable startuptime software with databases on SS4000 as shared drive


@echo PLEASE WAIT, THIS MAY TAKE A MINUTE.
@ECHO PREPARING ROUTE FOR USING INTEL ATTACHED STORAGE
@ECHO MAY HAVE TO DO A MANUAL CLOSE AND DISCONNECT OF THE Z: DRIVE.
devcon enable "PCI\VEN_14E4&DEV_167A" <== modify for you
route delete 0.0.0.0 192.168.0.101
net use z: \\192.168.0.101\public storage /user:admin /persistent:yes

Oct 13, 2007 | Intel SS4000-E (SS4000ENA)

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